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For Companies At a Glance
- Tasks: Lead the architectural vision for transforming service delivery in a dynamic tech environment.
- Company: Join a leading telecommunications company focused on innovation and excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of service operations with cutting-edge technologies and strategic leadership.
- Qualifications: 12-15+ years in architecture with expertise in service operations and cloud technologies.
- Other info: Collaborative culture with a focus on mentorship and career advancement.
The predicted salary is between 72000 - 108000 ÂŁ per year.
We need a strategic architect with 12–15+ years who defines the architectural vision for BT International’s transformation from traditional telco operations to asset‑light service delivery excellence. You own the strategy for service operations platforms (ServiceNow ITSM/ITOM/AIOps, Netbrain, Entuity, Dynatrace) and managed services delivery systems.
Essential Experience
- Strategic Service Operations Architecture & Leadership: Defining long‑term vision for service delivery platforms including ServiceNow (ITSM, ITOM, AIOps), Netbrain, Entuity, Dynatrace and their role in managed services delivery and operational efficiency.
- Business systems architecture: Defining vision for BAU applications (sales, service, enterprise) and service operations including Lead‑to‑Cash operational processes (Pricing/Design/Quoting/SRM), AI Ops, Service Desk, billing, inventory that optimises legacy systems whilst designing future‑ready capabilities aligned with NaaS‑based operating model.
- Order‑to‑Cash (O2C) operational excellence: Service activation, billing and revenue collection processes for managed services delivery.
- Proven experience creating E2E architectures at scale for service operations with business and operational stakeholders.
- Leads architectural decision‑making and transformation initiatives across service operations domains.
Portfolio Optimisation & Vendor Strategy
- Service operations portfolio optimisation: Making strategic keep/modernise/retire decisions for service delivery platforms based on technical fitness, cost‑effectiveness and alignment with asset‑light transformation and managed services strategy.
- Vendor strategy: Negotiating with service operations platform vendors (ServiceNow, Dynatrace) and enterprise vendors as strategic partners, simplifying IT landscape whilst reducing vendor dependencies and supporting managed services delivery.
Integration Architecture & Transformation
- Systems integration leadership: Establishing approaches that link service operations platforms, BAU applications and NaaS capabilities to support business processes, managed services delivery and operational efficiency.
- Service operations transformation: Leading AI‑driven process automation, billing automation, inventory accuracy improvement programmes that deliver cost‑to‑serve reduction, operational efficiency and improved managed services delivery.
API & Integration Leadership
- Strong expertise in API lifecycle design and integration patterns at scale.
- Expertise in integration patterns (OpenAPI, REST, gRPC, GraphQL) for service delivery.
- Event‑driven architecture leadership with pub/sub and event brokers (Kafka, RabbitMQ).
Operational Excellence & Observability
- Operational excellence architecture: Establishing comprehensive observability, service resilience patterns and operational automation across service delivery systems including metrics, logging, distributed tracing and telemetry.
- Proficient with observability frameworks (Prometheus, ElasticSearch, Grafana, OpenTelemetry, Dynatrace) for service operations at scale.
- Strong understanding of distributed systems, transaction management and telemetry pipelines for service delivery.
Collaboration & Governance
- Collaboration with Data & AI architects: Leveraging data platforms and AI capabilities for service automation, customer insights and managed services intelligence.
- Architecture governance: Driving design reviews and conformance processes ensuring alignment with enterprise standards, security requirements and transformation objectives.
- Building architecture capability: Mentoring architects who work with service operations, BAU operations and managed services delivery teams.
- Platform engineering alignment: Establishing integration patterns that connect service operations systems with NaaS capabilities whilst maintaining operational stability and supporting managed services delivery.
Highly Desirable Technical Background & Modern Platforms
- Strong engineering background with hands‑on experience demonstrating technical credibility.
- Proficient in backend programming (Python, Java, C++).
- Experienced in data persistence across SQL (Postgres, MySQL), NoSQL (Cassandra, MongoDB) and TSDB (TimescaleDB, InfluxDB, Prometheus TSDB).
Platform Technologies & BSS Vendor Platforms
- Open source workflow engines (Temporal).
- Stream/batch processing (Flink, Spark).
- Test automation: Robot Framework and BDD.
- BSS vendor platforms: Salesforce, Amdocs, Ciena.
- BSS/OSS proficiency: Deep understanding of Product Catalogue, CPQ, SOM, EPC and their interactions.
- Telecom domain knowledge: Understanding of WAN, overlay and security products.
Service Operations & Cloud Architecture
- Extensive telco service operations and managed services architecture experience with demonstrated success modernising operational platforms.
- Experience designing for multi‑cloud, hybrid and on‑prem service delivery environments.
- Skilled in cloud‑native patterns for service operations.
- Cloud architecture (AWS/GCP).
Enterprise Platforms & Vendors
- Strong background with service operations platforms (ServiceNow, Dynatrace, Netbrain, Entuity) and enterprise platforms - can negotiate technical approaches and influence vendor roadmaps.
- API‑first integration architecture: API management platforms, event streaming, microservices patterns in complex service delivery environments.
Telco Domain & Delivery
- Deep telco operations and service delivery domain knowledge with understanding of challenges in transforming mission‑critical service operations systems.
- Product operating model experience: Understanding how architecture enables service delivery team autonomy and managed services velocity.
- Experience building and leading architecture teams focused on service operations and managed services delivery, developing technical leadership capability.
- AI/Agentic strategy for service automation, cost reduction and managed services enhancement.
- Understanding of managed services business models and how operational platforms support service delivery.
- Proven track record defining architectural strategies that enabled system rationalisation, vendor consolidation and platform transformation whilst maintaining service continuity and managed services quality.
Responsibilities
The responsibilities for this role include those outlined under Essential Experience, Portfolio Optimisation, Integration Architecture, API & Integration Leadership, Operational Excellence, Collaboration & Governance and Highly Desirable technical background.
Requirements
The requirements for this role align with the responsibilities listed above and include 12–15+ years of relevant experience, proven leadership in architecture, and deep technical expertise across the specified technology domains.
ENTERPRISE ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES in Birmingham employer: Prodapt
Contact Detail:
Prodapt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ENTERPRISE ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable we are talking about our skills and experiences, the better we’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. Plus, it shows our enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace ENTERPRISE ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Enterprise Architect role. Highlight your experience with service operations platforms like ServiceNow and your strategic vision for managed services. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming telco operations and how your expertise can drive our asset-light service delivery. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills, especially in API design and integration patterns. Mention any hands-on experience you have with tools like Dynatrace or cloud architecture. We love seeing candidates who can back up their claims with real-world examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prodapt
✨Know Your Tech Inside Out
Make sure you’re well-versed in the specific technologies mentioned in the job description, like ServiceNow, Dynatrace, and API integration patterns. Brush up on your knowledge of backend programming languages and cloud architecture, as these will likely come up during technical discussions.
✨Showcase Your Strategic Vision
Prepare to discuss your experience in defining long-term architectural visions and how you've successfully led transformation initiatives. Be ready to share examples of how you've optimised service operations and made strategic decisions regarding vendor partnerships.
✨Demonstrate Collaboration Skills
Highlight your ability to work with cross-functional teams, especially with Data & AI architects. Discuss any past experiences where you’ve driven design reviews or mentored other architects, as collaboration is key in this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in service operations and how you approached them, particularly in terms of operational excellence and integration architecture.