ServiceNow Technical Architect in Reading

Overview

The Service Now Technical Architect is responsible for designing, governing, and delivering scalable Service Now platform solutions that align with business and technology objectives.

This role provides technical leadership across Service Now implementations, integrations, platform architecture, and modernization initiatives while ensuring adherence to best practices, security standards, and governance frameworks.

The ideal candidate will possess deep expertise in the Service Now platform, strong architectural skills, and the ability to lead cross-functional teams in delivering enterprise-grade solutions across multiple Service Now modules.

Responsibilities

• Platform Architecture & Solution Design
• Design end-to-end Service Now solutions aligned with enterprise architecture standards.
• Define platform architecture, integration patterns, data models, and technical roadmaps.
• Lead architectural reviews and provide technical governance for Service Now implementations.
• Ensure platform scalability, performance, reliability, and maintainability.
• Evaluate and recommend new Service Now capabilities and emerging technologies.
• Technical Leadership
• Provide technical direction to developers, administrators, and implementation teams.
• Establish development standards, coding guidelines, and solution governance practices.
• Review and approve technical designs, customizations, workflows, and integrations.
• Mentor junior architects and development teams on platform best practices.
• Drive technical innovation and continuous platform improvement.
• Service Now Implementation & Delivery
• Lead the technical delivery of Service Now projects and enhancements.
• Collaborate with business stakeholders to translate requirements into scalable solutions.
• Ensure successful deployment of Service Now applications and platform upgrades.
• Participate in effort estimation, release planning, and technical risk assessments.
• Support Agile and Dev Ops delivery methodologies.
• Integration & Automation
• Design and oversee integrations between Service Now and enterprise systems.
• Implement solutions using Integration Hub, REST/SOAPl APIs, MID Servers, and third-party integration tools.
• Enable workflow automation and orchestration across business processes.
• Ensure data integrity and synchronization across integrated platforms.
• Governance, Security & Compliance
• Define and enforce Service Now platform governance standards.
• Ensure solutions comply with security, regulatory, and organizational requirements.
• Participate in security reviews, audits, and compliance assessments.
• Develop platform standards for configuration, customization, and release management.
• Stakeholder Management
• Partner with business leaders, product owners, and project managers to define solution strategies.
• Communicate technical concepts effectively to both technical and non-technical audiences.
• Provide advisory support for platform optimization and digital transformation initiatives.
• Work closely with Service Now product teams and implementation partners.

Requirements

Education

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Master's degree is an added advantage.

Experience

• 12+ years of overall IT experience.
• 8+ years of hands-on Service Now platform experience.
• Proven experience as a Technical Architect or Senior Solution Architect for enterprise Service Now implementations.
• Experience delivering large-scale Service Now transformation programs.
• Strong expertise in platform customization, integration, and workflow automation.
• Technical Skills
• Service Now Modules

Experience in one or more of the following

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Service Catalog
• Employee Center / HR Service Delivery (HRSD)
• Customer Service Management (CSM)
• Governance, Risk & Compliance (GRC)
• Security Operations (Sec Ops)
• Strategic Portfolio Management (SPM)
• Platform Expertise
• Flow Designer
• Integration Hub
• Service Portal / Employee Center
• CMDB and Discovery
• Event Management
• Performance Analytics
• UI Builder
• Scoped Applications
• Now Experience Framework
• Integration Technologies
• REST APIs
• SOAP Web Services
• JDBC
• LDAP
• SSO (SAML/OAuth)
• MID Server Architecture
• Cloud integrations (Azure, AWS, GCP)
• Development Skills
• Java Script
• Glide APIs
• Business Rules
• Script Includes
• UI Actions
• Client Scripts
• ACLs
• Catalog Development
• Automated Test Framework (ATF)
• Leadership Competencies
• Strategic thinking and problem-solving skills.
• Strong stakeholder and relationship management.
• Excellent communication and presentation skills.
• Ability to influence technical and business decisions.
• Experience leading distributed and cross-functional teams.
• Strong focus on quality, governance, and operational excellence.
• Preferred Certifications
• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist (CIS) in one or more modules
• Service Now Certified Technical Architect (CTA) Preferred
• ITIL Foundation or ITIL Managing Professional
• TOGAF Certification (Preferred)
• Agile/Scrum Certification
• Key Performance Indicators (KPIs)
• Successful delivery of Service Now initiatives within scope, budget, and schedule.
• Platform stability, scalability, and performance.
• Adoption of architectural standards and best practices.
• Stakeholder satisfaction and business value realization.
• Reduction in technical debt and customizations.
• Security and compliance adherence.
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