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For Companies At a Glance
- Tasks: Design and implement innovative solutions for service operations and managed services.
- Company: Join a leading tech firm focused on transformative service delivery.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of technology, shaping the future of service operations.
- Qualifications: 8-12+ years in solution architecture with strong technical skills.
- Other info: Dynamic team environment with a focus on AI-driven automation.
The predicted salary is between 48000 - 72000 ÂŁ per year.
We need an experienced solution architect with 8-12+ years who works closely with the Business Systems Architect on service operations platforms and managed services delivery. Embedded in workstreams, you break down strategic designs for service operations into implementable features whilst ensuring operational stability, cost-to-serve improvement and customer-facing managed services quality.
Essential Experience
- End-to-End Solution Design & Leadership
- Proven experience creating E2E architectures for service operations with business and operational stakeholders
- Skilled in HLD/LLD documentation, UML and architecture tooling
- Balances functional and non-functional requirements (scalability, resilience, security, cost) for operational systems
- Effective in cross-functional, multi-vendor service delivery environments
- Familiar with Agile delivery practices and Behave/BDD (Gherkin syntax) for collaborative workflows
- Service operations platforms: ServiceNow (ITSM, ITOM, AIOps, CMDB, Service Catalogue, Automation), Entuity (network monitoring), Netbrain (network automation and documentation), Dynatrace (APM, observability, SRE)
- Business systems domain knowledge: BAU applications (sales, service, enterprise systems) and service operations platforms including Service Desk, AI Ops, Lead-to-Cash operational processes (Pricing/Design/Quoting/SRM), billing, inventory
- Understanding how operational platforms support managed services delivery and cost optimisation
- Systems integration: linking together service operations platforms, BAU applications and NaaS capabilities
- Expertise in integration patterns (OpenAPI, REST, gRPC, GraphQL)
- Strong background in pub/sub and event brokers (Kafka, RabbitMQ) including security (TLS/SASL), scaling and schema evolution
- Strong expertise in API lifecycle design using OpenAPI specifications
- Knowledge of headers, correlation/tracking IDs, authentication/authorisation and versioning
- Handsâon API design connecting service delivery systems with operational platforms
- Service operations automation: process automation patterns, AI-driven optimisation, billing automation, inventory accuracy improvement, self-service capabilities that reduce manual propensity
- Operational excellence: comprehensive observability including metrics, logging, distributed tracing and telemetry
- Proficient with observability frameworks (Prometheus, ElasticSearch, Grafana, Dynatrace) for metrics, logs and traces
- Strong grasp of data/information modelling for service operations interoperability
- Proficient in backend programming (Python, Java, C++)
- Experienced in data persistence across SQL (Postgres, MySQL), NoSQL (Cassandra, MongoDB) and TSDB (TimescaleDB, InfluxDB, Prometheus TSDB)
- Skilled in schema design, optimisation and performance tuning for operational systems
Highly Desirable
- Cloud Services & Distributed Systems
- Experience designing for multi-cloud, hybrid and on-prem service delivery environments
- Skilled in cloud-native patterns for service operations (PaaS, SaaS, serverless, containers, orchestration)
- Cloud platforms: AWS or GCP commonly used services
- Strong understanding of distributed systems and transaction management for service operations
- Open source workflow engines (Temporal)
- Stream/batch processing (Flink, Spark)
- Test automation: Robot Framework and BDD â can review BDD robot files
- BSS vendor platforms: Salesforce, Amdocs, Ciena
- BSS/OSS proficiency: awareness of Product Catalogue, CPQ, SOM, EPC and their interactions
- Telecom domain knowledge: basic knowledge of WAN, overlay and security products
- SRE practices: Dynatrace and Prometheus best practices
- NaaS integration: how service operations systems integrate with networkâasâaâservice models
- Leads architectural decisionâmaking for service operations transformation
- AI/Agentic: enthusiasm for AI-driven process automation in service operations and managed services
- Architecture governance: Design Authority, ACF, DRT participation
- Agile/SAFe delivery
- Telco operations and cost-to-serve metrics understanding
- TMF standards awareness for service operations
SOLUTION ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES in Birmingham employer: Prodapt Solutions Private Limited
Contact Detail:
Prodapt Solutions Private Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land SOLUTION ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES in Birmingham
â¨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone whoâs already in a solution architect role. You never know where a casual chat might lead!
â¨Tip Number 2
Show off your skills! Create a portfolio that highlights your end-to-end solution designs and any projects you've led. This is your chance to demonstrate your expertise in service operations platforms and architecture â make it shine!
â¨Tip Number 3
Donât just apply for jobs; engage with the companies youâre interested in. Follow them on social media, comment on their posts, and share relevant content. This shows your enthusiasm and can help you stand out from the crowd.
â¨Tip Number 4
Finally, apply through our website! Weâve got a streamlined process that makes it easy for you to showcase your skills and experience. Plus, it gives us a chance to see your application in the best light possible!
We think you need these skills to ace SOLUTION ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES in Birmingham
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Solution Architect role. Highlight your experience with service operations platforms and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Donât just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how youâve improved operational stability or enhanced service delivery in previous roles. This helps us see the impact you've made.
Be Clear and Concise: When writing your application, be clear and concise. Use straightforward language and avoid jargon unless itâs relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Prodapt Solutions Private Limited
â¨Know Your Architecture Inside Out
Make sure you can discuss your experience with end-to-end solution design in detail. Be ready to explain how you've created architectures for service operations and how you've balanced functional and non-functional requirements. This will show that you understand the complexities involved in the role.
â¨Familiarise Yourself with Key Tools
Brush up on your knowledge of tools like ServiceNow, Dynatrace, and any other platforms mentioned in the job description. Being able to speak confidently about these tools and how you've used them in past projects will demonstrate your hands-on experience and readiness for the role.
â¨Prepare for Technical Questions
Expect to be asked about integration patterns and API lifecycle design. Review concepts like OpenAPI specifications and event-driven architecture. Practising how to articulate these technical details will help you stand out as a knowledgeable candidate.
â¨Showcase Your Agile Experience
Since the role involves Agile delivery practices, be prepared to discuss your experience working in Agile environments. Share specific examples of how you've contributed to collaborative workflows and how you've adapted to changes during project delivery.