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- Tasks: Manage supplier performance and ensure top-notch service delivery for IT vendors.
- Company: Join a dynamic organisation focused on technology and innovation.
- Benefits: Enjoy hybrid working, flexible benefits, and a supportive work culture.
- Why this job: Be part of a team that drives accountability and continuous improvement in supplier relationships.
- Qualifications: Proven experience in Supplier Management, preferably in a regulated environment.
- Other info: Work 3 days in the office and 2 days remotely, fostering a balanced work-life.
The predicted salary is between 42000 - 84000 £ per year.
An exciting new position has arisen for a Supplier Relationship Manager to drive Supplier Performance for IT / Technology across the organisation. You will be part of a team taking responsibility for the oversight of the day to day service delivery of tier 1 technology vendors.
Responsibilities will include:
- Reviewing service delivery against KPIs and SLAs to ensure suppliers are providing the correct service.
- Driving IT supplier accountability and continuous improvement.
- Acting as a conduit between the technology stakeholders and external suppliers finding creative ways to overcome problems.
- Taking a consultative, responsive and emotionally intelligent approach to bridge the gap between the business and vendor expectations.
- Ensuring appropriate measurement and reporting on supplier performance for BAU and change against contractual obligations in terms of SLAs and delivery milestones.
- Holding the suppliers to account and ensuring they prepare and provide regular status and governance reports against key metrics.
- Supporting a range of supplier meetings for senior stakeholders, ensuring an appropriate agenda, papers from both parties and appropriate minutes.
- Working collaboratively with the IT subject matter experts to ensure the right level of involvement from them in the supplier interactions.
- Helping colleagues understand supplier obligations and what their expectations should be while allowing suppliers an opportunity to present potential changes that may be of advantage to the company.
- Where possible, ensuring value add from supplier.
- Working with the Commercial, Vendor Management and Legal teams closely to ensure a smooth pathway through governance, contract tender, award through to live service and exit.
- Working with subject matter experts, change professionals and business owners to feed into the planning and budgetary processes, ensuring current and potential costs are fully understood.
This position will suit individuals with proven Supplier Management experience ideally from within a regulated environment. The position will be 3 days office based and 2 days remote. The organisation offers a fantastic range of flexible benefits.
Supplier Relationship Manager employer: ProcureOne
Contact Detail:
ProcureOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supplier Relationship Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to supplier management in the IT sector. Understanding these metrics will help you demonstrate your ability to hold suppliers accountable and drive performance during interviews.
✨Tip Number 2
Network with professionals in the IT supplier management field, especially those who have experience in regulated environments. Engaging with them can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed supplier relationships in the past. Highlight instances where you've improved service delivery or resolved conflicts, as this will showcase your consultative and emotionally intelligent approach.
✨Tip Number 4
Research the company’s current suppliers and any recent news related to their technology partnerships. This knowledge will not only help you understand their expectations but also allow you to ask insightful questions during the interview, demonstrating your genuine interest in the role.
We think you need these skills to ace Supplier Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supplier management, particularly within IT or technology sectors. Use specific examples that demonstrate your ability to drive supplier performance and manage relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your consultative approach and emotional intelligence, and provide examples of how you've successfully bridged gaps between stakeholders and suppliers in the past.
Highlight Relevant Skills: In your application, focus on skills such as KPI management, performance reporting, and stakeholder engagement. Mention any experience you have with governance processes and working collaboratively with legal and commercial teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Supplier Relationship Manager role.
How to prepare for a job interview at ProcureOne
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what a Supplier Relationship Manager does. Familiarise yourself with key responsibilities such as reviewing service delivery against KPIs and SLAs, and driving supplier accountability. This will help you answer questions confidently and demonstrate your knowledge.
✨Prepare Examples of Past Experiences
Think of specific examples from your previous roles that showcase your experience in supplier management, especially in a regulated environment. Be ready to discuss how you've handled challenges, improved supplier performance, or facilitated communication between stakeholders and suppliers.
✨Showcase Your Emotional Intelligence
Since the role requires a consultative and emotionally intelligent approach, be prepared to discuss how you manage relationships and resolve conflicts. Share instances where you've successfully bridged gaps between business needs and vendor expectations, highlighting your interpersonal skills.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company's supplier management processes, their expectations for the role, or how they measure success. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
