About us
Based in the heart of vibrant Bristol, Proctor + Stevenson is a highly respected, international creative agency with a focus on measurable results. Whether on or offline, we provide a full range of design and marketing services, from strategy, campaigns and lead generation to brand building, events, product communications and web builds.
Role purpose
Digital Project Managers are responsible for the successful delivery and ongoing management of digital platforms and projects for our clients. This includes website design, builds, migrations, feature development and long-term platform support.
Working closely with our technical development team, creative studio, account managers and clients, Digital Project Managers oversee the full lifecycle of digital delivery – from initial scoping and planning through to launch, optimisation and ongoing improvement. The role combines traditional project management with client partnership and platform oversight, ensuring projects and retainers are delivered efficiently, commercially and to a high technical standard.
Why This Role Is Unique
Our Digital Project Managers work across a diverse mix of technical and creative projects, collaborating with developers, designers, strategists and clients to deliver meaningful digital solutions.
The role offers broad exposure across modern digital platforms, technical delivery processes and long-term platform management, making it an excellent opportunity for someone looking to develop deep expertise in digital delivery within a full-service agency environment.
Key Accountabilities
Project Delivery
- Managing multiple projects of varying scale and complexity simultaneously
- Defining project scope, timelines, budgets and delivery plans
- Coordinating internal teams including developers, designers and external partners
- Managing the full project lifecycle from scoping through to launch and aftercare
- Facilitating sprint planning, stand‑ups, reviews and project status meetings
- Coordinating testing, QA processes and user acceptance testing
- Managing content migration processes where required
- Identifying and managing project risks, issues and dependencies
- Ensuring projects are delivered on time, within scope and within budget
- Maintaining accurate project documentation including plans, status updates and reporting
Client & Account Partnership
- Building strong working relationships with client stakeholders
- Understanding client aims, business and market, to help deliver commercial solutions
- Communicating complex technical information clearly to non-technical audiences
- Managing client expectations throughout the delivery process
- Identifying opportunities for platform improvements or future work
- Contributing to forecasting and planning for ongoing client activity
- Helping ensure the commercial health of projects and accounts
Platform & Retainer Management
- Managing ongoing support retainers and maintenance pipelines
- Coordinating continuous improvement workstreams and feature development
- Supporting SEO maintenance and optimisation initiatives
- Managing incidents, investigating root causes and coordinating resolution
- Ensuring platforms remain stable, secure and aligned with client goals
Delivery Operations
- Resource planning and coordination across projects
- Supporting budget tracking and margin awareness
- Maintaining delivery tooling such as Jira and timesheet systems
- Supporting financial forecasting and invoicing processes
- Producing documentation such as Statements of Work, RAID logs and reporting
- Escalating risks, issues or opportunities to senior delivery or technical leadership when required
Skills and experience
Essential experience:
- 2+ years’ experience delivering digital projects in an agency or similar environment
- Experience managing website builds, migrations or digital platform projects
- Strong understanding of the project lifecycle from scoping to launch
- Experience working with Agile, Scrum or Waterfall delivery approaches
- Capable of building sustained client relationships and growth.
- Excellent organisational and communication skills
- Ability to manage multiple projects simultaneously
- Confidence communicating with both technical teams and non-technical stakeholders
Desirable experience:
- Experience with project management tools such as Jira or similar
- Exposure to financial forecasting, budgeting or invoicing processes
- Experience collaborating with account management teams on client growth
- Familiarity with our core CMS platform offering of Drupal, Webflow & Payload as well as WordPress, Laravel or Next.js framework exposure
- Understanding of hosting environments such as AWS, Pantheon or Vercel
- Exposure to SEO maintenance or digital optimisation projects
- Experience using modern delivery tooling including AI-assisted workflows
Person specification
- Strong interpersonal and communication skills
- Curiosity and a proactive approach to problem solving
- Excellent organisational and planning abilities
- Comfort working in a fast‑paced environment with competing priorities
- Confidence managing stakeholder expectations
- A collaborative mindset when working with cross-disciplinary teams
- Flexibility and adaptability when navigating complex projects
- An empathetic approach to supporting colleagues and creating a positive team environment
- Open mindset to learn from others, build new skills and contribute with new ideas/solutions.
What we offer
- Hybrid working
- 4 Day working week
- Family friendly benefits
- Private medical insurance
- Company pension scheme
- 23 days holiday, increasing to 25 – plus bank holidays
- Training and development opportunities – technical, professional and other exciting skills
- Salary Sacrifice car scheme
- Cycle to work scheme with secure cycle parking (and showers and a drying room at the office!).
- Retail and gym discounts
- Team socials such as board game nights and other fun nights/days out
Corporate Social Responsibility (CSR) Commitment
We are proud to be a certified B Corp, committed to operating as a responsible and sustainable business. Our CSR approach focuses on making a positive impact on our people, our communities, and the environment. Every colleague contributes to helping us uphold these commitments.
As part of this role, you are expected to:
- Support an inclusive, fair, and equitable workplace where everyone can thrive.
- Act in ways that promote our environmental goals, including reducing waste and using resources responsibly.
- Participate in community and social impact initiatives that strengthen our local and global communities.
- Apply ethical decision‑making in day‑to‑day work, ensuring integrity and accountability.
- Champion and adhere to our CSR and B Corp policies, helping us continuously improve.
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StudySmarter Expert Advice🤫
We think this is how you could land Digital Project Manager
✨Get to Know Your E-commerce Community
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✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at proctorandstevenson as a Digital Project Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out proctorandstevenson’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Project Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at proctorandstevenson, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
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How to prepare for a job interview at proctorandstevenson
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that proctorandstevenson uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
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Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at proctorandstevenson. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
