At a Glance
- Tasks: Support customers by processing orders, answering queries, and resolving complaints in a fast-paced environment.
- Company: Join Procter & Gamble, a global leader in consumer goods with iconic brands.
- Benefits: Enjoy competitive pay, flexible working, and a range of health and retirement benefits.
- Other info: Dynamic work culture that values diversity and offers continuous coaching.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive team.
- Qualifications: Experience in customer service and strong multitasking abilities are essential.
The predicted salary is between 24000 - 25989 £ per year.
Procter & Gamble (P&G) is a leading global consumer goods company with iconic brands including Gillette, Pampers and Oral-B, built on innovation and superior consumer experiences. Lamberts Healthcare Limited is part of the P&G Group and was one of the UK’s first suppliers of high-quality nutritional supplements sold direct to consumers.
Job Location: LAMBERTS OFFICE
About The Role: Working as part of a team of four, you will support both consumer and business customers by taking and processing orders, answering telephone enquiries and resolving complaints. With around 90 orders and enquiries handled daily by each advisor, this is a fast-paced role where strong judgement, accuracy and customer focus matter every day. You will use our CRM system to manage calls, process orders and maintain accurate customer records, so you need to be comfortable working across systems and inputting data efficiently. You will also be expected to stay organised, multitask effectively and keep service levels high while balancing several priorities at once. You will receive full training and support to build confidence across a wide range of customer scenarios, including order processing, product guidance, website support, returns and refunds, complaint handling and coordination with internal teams and third-party partners.
Key Responsibilities:
- Process customer orders received by phone and support customers with order related queries.
- Provide accurate information on products, availability and relevant services.
- Support customers with website queries and data related exceptions.
- Handle complaints, returns and refunds efficiently and in line with company policies.
- Maintain accurate customer records and complete routine data tasks in line with GDPR requirements.
- Work closely with internal teams, warehouse partners and parcel carriers to resolve issues and deliver a reliable service.
- Support colleagues as needed to maintain overall customer service standards across the team.
What We Offer You:
- Continuous coaching: You will work with passionate people and receive formal training as well as day-to-day mentoring from your manager and team.
- Dynamic and respectful work environment: Our people are at the centre of what we do. We value every individual, encourage initiative and support a healthy work-life balance.
- Competitive compensation and benefits: P&G takes a Total Rewards approach, so on top of your salary, you can expect a range of benefits including Double Match Pension Scheme, Private Medical Insurance, P&G Contributed Share Programme, Flexible Working Arrangements and more.
Job Qualifications:
- You will have a great telephone manner and have experience of delivering customer service on the phone.
- It is essential that you have had experience of working in a busy contact centre environment and enjoy the fast pace and meeting high customer standards at all times.
- Strong organisation and multitasking skills, a high level of accuracy and a genuine interest in helping customers.
- Experience using CRM systems is helpful, but confidence using phone and ordering systems more broadly is also valuable.
- You will also need flexibility to work a 40-hour week on a 4-week rolling shift pattern. Our call lines are open daily from 8am to 7pm, including Saturdays and Bank Holidays, and the role includes one Saturday per month.
Right to Work: You will need to provide your own, continuous (i.e. not time limited) right to work in the UK from Day 1 of employment without requiring sponsorship from P&G. P&G is legally required to ensure all candidates have the right to work in the UK from Day 1 of their employment. All applicants will therefore be asked to provide evidence of their right to work at the conclusion of the recruitment process as a condition of employment.
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please let us know if you require an accommodation during the application process. We thank you in advance for your patience.
Employment Terms: Full time
Contact Centre Advisor in Royal Tunbridge Wells employer: Procter & Gamble
Procter & Gamble (P&G) is an exceptional employer, offering a dynamic and respectful work environment where employees are valued and supported in their professional growth. As a Contact Centre Advisor at Lamberts Healthcare Limited, you will benefit from continuous coaching and mentoring, competitive compensation, and a range of benefits including a Double Match Pension Scheme and Private Medical Insurance. With a focus on work-life balance and a commitment to diversity and inclusion, P&G provides a fulfilling workplace for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Royal Tunbridge Wells
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Procter & Gamble. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Procter & Gamble before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Advisor in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Procter & Gamble:Your cover letter is your chance to shine! Tell us why you want to work at Procter & Gamble specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Procter & Gamble!
How to prepare for a job interview at Procter & Gamble
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
