At a Glance
- Tasks: Provide expert nutrition advice via phone, email, live chat, and social media.
- Company: Join Procter & Gamble, a global leader in consumer goods with innovative brands.
- Benefits: Enjoy competitive pay, health insurance, flexible work options, and generous holiday allowance.
- Other info: Fast-paced role with continuous training and excellent career growth opportunities.
- Why this job: Make a real difference in people's health while working in a dynamic environment.
- Qualifications: Degree in Nutrition or related field; customer service experience is a plus.
The predicted salary is between 30000 - 48000 £ per year.
Job Location
LAMBERTS OFFICE
Job Description
Procter & Gamble (P&G) is a leading global consumer goods company whose winning brands such as Gillette, Pampers and Oral-B are built around the model of innovation. Lamberts Healthcare Limited is part of the P&G Group and was one of the UK\'s first suppliers of high-quality nutritional supplements direct to the public by mail order and E-Commerce sources. If you have a passion for nutritional advice and working within a global company, then we have the opportunity for you!
Our Nutrition Advice Team play a critical role in providing expert advice to both our professional customers and home consumers on nutrition and health related queries. We are looking for a passionate nutrition advice specialist to join our team!
Overview
Based in our Lamberts HQ in Tunbridge Wells; you will provide nutrition advice to our customers through multiple channels including phone, email, live chat, and social media. Our nutrition advice team receives thousands of calls per year, and we are committed to ensuring every customer receives exemplary service through accurate and responsible advice in a timely manner. This is a fast paced and busy environment; the role requires someone passionate to respond to new and exciting customer queries delivering accurate and responsible nutrition advice. This means maintaining up-to-date knowledge of product ranges and latest developments in nutrition, staying on top of changes in the competitor landscape. We promise our customers a prompt and reliable service, so good organization skills and the ability to multi-task with high levels of accuracy are necessary. We have a CRM system in place through which we log advice contacts, safety, and quality related enquiries, so feeling comfortable inputting data in a timely manner is also required in this role. Attention to detail is required to ensure that the right Quality Control is met; it’s crucial in this role that our procedures are followed so that queries are resolved in a timely manner with complaints identified, logged and responded to within the correct time frame.
Responsibilities
- Provide nutrition advice to customers through multiple channels (phone, email, live chat, social media).
- Maintain up-to-date knowledge of product ranges and developments in nutrition; monitor competitor landscape.
- Log advice contacts, safety and quality related inquiries in the CRM; input data in a timely manner.
- Ensure queries are resolved in a timely manner and complaints are identified, logged and addressed within required timeframes.
What we offer
- Responsibilities from Day 1 – you will feel ownership of your work from the beginning in a fast paced and exciting environment.
- Continuous coaching – formal training and day-to-day mentoring from your manager.
- Dynamic and respectful work environment – we value every individual and encourage good work/life balance. This role is based at our Tunbridge Wells Office, close to the station, with free parking and a lunch allowance. The office operates a model of three days a week in the office with the freedom to work from home for the remainder of the week.
- Competitive Compensation & Benefits – Total Rewards approach including a double-matched pension, private health insurance, stock ownership participation, 25 days holiday, and a Flex4Me Fund to allocate benefits to areas that matter to you.
Job Qualifications
- Education – Degree in Nutrition (BSc) or a health-related degree with substantial nutrition content; sound knowledge of nutrition and health and ability to write technical reports. Other Nutrition-related qualifications (e.g., Diploma) may be considered.
- Customer Experience – ideally experience in a customer service role via telephone, e-commerce, or face-to-face.
- Communication – ability to explain complex concepts clearly in verbal and written English.
- Team Player – ability to work within a team and support colleagues as needed.
At P&G #weseeequal
We are an equal opportunity employer and value diversity at our company. We strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please wait to hear back from us regarding your accommodation before proceeding with the online assessment; we thank you in advance for your patience.
Job Schedule
Full time
Job Number
R000138644
Job Segmentation
Entry Level
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Nutrition Advisor in City of London employer: Procter & Gamble
Procter & Gamble is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Dental Field Territory Manager in South West London, you will benefit from extensive training on cutting-edge products, opportunities for professional growth, and the chance to make a meaningful impact in the dental community. With a focus on employee development and a supportive environment, Procter & Gamble stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Nutrition Advisor in City of London
✨Tip Number 1
Get to know the company inside out! Research Procter & Gamble and Lamberts Healthcare, their products, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be providing nutrition advice through various channels, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable explaining complex nutrition concepts.
✨Tip Number 3
Stay updated on nutrition trends! Follow relevant blogs, podcasts, or social media accounts to keep your knowledge fresh. This will not only boost your confidence but also help you answer customer queries accurately and responsibly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Nutrition Advisor in City of London
Some tips for your application 🫡
Show Your Passion for Nutrition:When writing your application, let your enthusiasm for nutrition shine through! Share any personal experiences or insights that fuel your passion for helping others with their dietary needs.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how you can contribute to our Nutrition Advice Team!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language to explain your qualifications and experiences, as this reflects the communication style we value in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Procter & Gamble
✨Know Your Nutrition Stuff
Make sure you brush up on the latest trends and developments in nutrition. Familiarise yourself with the product ranges offered by Lamberts Healthcare and be ready to discuss how they can benefit customers. This will show your passion and expertise during the interview.
✨Practice Customer Interactions
Since you'll be providing advice through various channels, practice explaining complex nutritional concepts clearly and concisely. Role-play common customer queries with a friend or family member to build your confidence and communication skills.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and maintain accuracy under pressure. Think of examples from your past experiences where you successfully juggled responsibilities, especially in a customer service setting.
✨Emphasise Teamwork
Highlight your ability to work well within a team. Share examples of how you've supported colleagues in previous roles, as this is crucial for the collaborative environment at P&G. Show that you're not just a great individual contributor but also a team player.
