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- Tasks: Lead and inspire a dynamic team to enhance customer success across EMEA.
- Company: Join Procore, a leader in construction technology with a collaborative culture.
- Benefits: Competitive salary, equity options, and opportunities for professional growth.
- Other info: Exciting role with potential for significant impact in a high-growth environment.
- Why this job: Shape the future of construction tech while driving customer value and revenue growth.
- Qualifications: Extensive leadership experience in B2B SaaS and a passion for customer success.
The predicted salary is between 160000 - 220000 £ per year.
We're looking for a Senior Director, Customer Success & Solutions Engineering EMEA to join Procore's regional team. In this role, you'll lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to our customers across the EMEA region. The primary goal of this role is to drive total customer lifetime value by bridging the gap between technical pre-sales and long-term post-sales success. As a Senior Director, Customer Success & Solutions Engineering EMEA, you'll partner with global cross-functional leaders to establish strategic customer lifecycle plans and objectives to deliver against retention, adoption, and technical validation targets. Use your analytical mindset, strategic leadership, and persuasion skills to drive revenue growth and operational excellence. Join us to shape the future of construction technology in a high-growth environment. This position reports to the VP of Customer Success and will be based in our Dublin or London office. We're looking for someone to join us immediately.
What you’ll do:
- Lead, scale, and inspire a regional organisation comprised of Managers, Customer Success Engineers (CSEs), Solution Engineers, Solution Specialists, and Value Engineering.
- Drive the Customer Success function to maximise customer lifetime value by developing strategies to increase platform adoption, identify and mitigate risk/churn, and capture expansion opportunities across all European segments.
- Direct the Solutions Engineering function to define customer value, create robust solution designs, and articulate the technical and business value of the Procore Platform to both new business prospects and existing customers during the sales cycle.
- Oversee smooth handover from Professional Services delivery and Project Management teams to ensure high-quality implementations in collaboration with partners.
- Build deep relationships and a strong network of champions across all key customer contacts.
- Manage KPIs, milestones, and long-term goals that support company objectives for revenue growth and operating margins.
- Forecast at-risk accounts accurately and develop execution plans to support customer retention.
- Work collaboratively with Product leadership to ensure a smooth bidirectional feedback loop with customers.
- Implement strategies to create a learning environment that attracts, retains, and scales top-performing talent.
What we’re looking for:
- Bachelor's degree or equivalent work experience.
- Extensive second-level leadership experience (managing managers) is a must.
- Proven experience leading any customer-facing technical team within a B2B SaaS company.
- Hands-on exposure to AI, specifically having built or implemented AI tools that provide clear customer benefits.
- Experience taking a team through significant change and organisational transformation during a high-growth phase.
- Deep understanding of value drivers in recurring revenue business models with a track record of owning strategic executive relationships.
- Enthusiastic and creative leader with the ability to build rapport and inspire diverse, geographically dispersed teams.
- Willingness to travel as needed across the EMEA region.
- Experience in Construction is a plus.
- Multi-lingual in another major European language is a plus.
Additional Information
Base Pay Range: 160,000.00 - 220,000.00 EUR Annual
On Target Earning Range: 200,000.00 - 275,000.00 EUR Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Senior Director, Customer Success in London employer: Procore
Contact Detail:
Procore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you articulate how your experience aligns with their goals.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've inspired teams and driven customer success in previous roles. We want to see your passion for making an impact!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Procore.
We think you need these skills to ace Senior Director, Customer Success in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Director role. Highlight your leadership experience and any relevant achievements in customer success or solutions engineering.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven customer lifetime value and led teams through change in a high-growth environment.
Showcase Your Analytical Mindset: In your application, demonstrate your analytical skills by discussing how you've used data to drive decisions in previous roles. We love candidates who can back up their strategies with solid metrics!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Procore!
How to prepare for a job interview at Procore
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer lifetime value, retention rates, and adoption strategies. Being able to discuss these metrics confidently will show your analytical mindset and strategic leadership skills.
✨Showcase Your Leadership Experience
Prepare specific examples of how you've led teams through change and transformation in a high-growth environment. Highlight your experience managing managers and how you’ve inspired diverse teams. This will demonstrate your capability to scale and lead effectively within Procore's regional organisation.
✨Articulate Technical Value
Be ready to discuss how you've defined customer value and created robust solution designs in previous roles. Think about how you can articulate the technical and business value of solutions you've implemented, especially in a B2B SaaS context. This will resonate well with the Solutions Engineering aspect of the role.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use your interpersonal skills to engage them in conversation, share your enthusiasm for the role, and express your vision for customer success. This will help you stand out as an enthusiastic and creative leader who can inspire others.