At a Glance
- Tasks: Drive customer success by optimising Procore's platform for commercial clients.
- Company: Join a leading construction tech company focused on innovation and collaboration.
- Benefits: Competitive salary, equity options, and opportunities for professional growth.
- Other info: Hybrid work model with travel opportunities to client sites and industry events.
- Why this job: Make a real impact in the construction industry while working with cutting-edge technology.
- Qualifications: Experience in construction or customer success, strong communication, and analytical skills.
The predicted salary is between 72000 - 86240 £ per year.
We are looking for a Customer Success Engineer to drive the success of Procore’s Commercial customers. In this role, you will act as a product subject matter expert. You will succeed in this role when customers successfully adopt and realise business performance gains from their investment in Procore, connecting them on a global platform.
As a Customer Success Engineer, you will help organisations understand best practices around construction technology and solutions, and the business benefits they provide. You will work in a collaborative, creative, and goal-oriented environment that emphasises open communication and project accountability. You will use your consultative approach and knowledge of the construction industry and Procore software platforms to provide clients with recommendations on maximising the value of their technology. You will partner across departments with Sales, Professional Services, Support, Product, and Marketing. Successful candidates demonstrate strong professional interest and technical expertise in construction and technology.
This position reports to the Director, Customer Success and can be based in our London or Dublin Office on a hybrid model.
What You’ll Do
- Make data-driven recommendations to customers on optimising the value of Procore, based on customer analytics and industry best practices.
- Craft value-based presentations that address customer business problems and accelerate platform adoption.
- Provide product roadmap and product release updates to customers so they can benefit from our latest technology.
- Lead product demonstrations and manage technical stakeholder coordination across internal and external teams.
- Serve as a technical account contact by providing clear, responsive, and effective customer communication.
- Foster a positive team culture by providing peer mentoring, collaborating across all levels of the organization, and contributing to best practices.
- Develop comprehensive expertise in Procore’s products, professional services, and industry best practices.
- Travel up to 50% to client sites (domestic and international), industry events, and Procore offices.
What We’re Looking For
- Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
- Ability to use strong technical aptitude to build deep expertise in Procore’s product offerings, business model, services, and emerging technologies.
- Ability to work collaboratively across departments with multiple stakeholders on time-sensitive projects.
- Strong presentation and communication skills, both in-person and through virtual meetings or written formats.
- Strong analytical and problem-solving skills to analyse ambiguous data and convert it into actionable insights.
- Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development), with previous experience as a construction Project Manager, Site Superintendent, Project Finance Manager, Estimator, or Project Engineer preferred.
- Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science preferred, along with experience managing project construction (including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety).
Additional Information
Base Pay Range: 62,720.00 - 86,240.00 GBP Annual
On Target Earning Range: 78,400.00 - 107,800.00 GBP Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Summary Location: UK - United Kingdom - London; IE - Ireland - Dublin
Type: Full time
Customer Success Engineer, Commercial in London employer: Procore Technologies
Procore is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their careers while driving innovation in the construction tech space. Our commitment to competitive compensation, including equity and bonus incentives, alongside a supportive environment, makes Procore a rewarding place to work for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer, Commercial in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Procore Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Procore Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Engineer, Commercial in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Procore Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Procore Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Procore Technologies!
How to prepare for a job interview at Procore Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
