Senior Director, Customer Success in London

We're looking for a Senior Director, Customer Success & Solutions Engineering EMEA to join Procore's regional team. In this role, you'll lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to our customers across the EMEA region. The primary goal of this role is to drive total customer lifetime value by bridging the gap between technical pre-sales and long-term post-sales success.

As a Senior Director, Customer Success & Solutions Engineering EMEA, you'll partner with global cross-functional leaders to establish strategic customer lifecycle plans and objectives to deliver against retention, adoption, and technical validation targets. Use your analytical mindset, strategic leadership, and persuasion skills to drive revenue growth and operational excellence. Join us to shape the future of construction technology in a high-growth environment.

This position reports to the VP of Customer Success and will be based in our Dublin or London office. We're looking for someone to join us immediately.

What you'll do:

• Lead, scale, and inspire a regional organisation comprised of Managers, Customer Success Engineers (CSEs), Solution Engineers, Solution Specialists, and Value Engineering.
• Drive the Customer Success function to maximise customer lifetime value by developing strategies to increase platform adoption, identify and mitigate risk/churn, and capture expansion opportunities across all European segments.
• Direct the Solutions Engineering function to define customer value, create robust solution designs, and articulate the technical and business value of the Procore Platform to both new business prospects and existing customers during the sales cycle.
• Oversee smooth handover from Professional Services delivery and Project Management teams to ensure high-quality implementations in collaboration with partners.
• Build deep relationships and a strong network of champions across all key customer contacts.
• Manage KPIs, milestones, and long-term goals that support company objectives for revenue growth and operating margins.
• Forecast at-risk accounts accurately and develop execution plans to support customer retention.
• Work collaboratively with Product leadership to ensure a smooth bidirectional feedback loop with customers.
• Implement strategies to create a learning environment that attracts, retains, and scales top-performing talent.

What we're looking for:

• Bachelor's degree or equivalent work experience.
• Extensive second-level leadership experience (managing managers) is a must.
• Proven experience leading any customer-facing technical team within a B2B SaaS company.
• Hands-on exposure to AI, specifically having built or implemented AI tools that provide clear customer benefits.
• Experience taking a team through significant change and organisational transformation during a high-growth phase.
• Deep understanding of value drivers in recurring revenue business models with a track record of owning strategic executive relationships.
• Enthusiastic and creative leader with the ability to build rapport and inspire diverse, geographically dispersed teams.
• Willingness to travel as needed across the EMEA region.
• Experience in Construction is a plus.
• Multi-lingual in another major European language is a plus.

Additional Information

Base Pay Range: 160,000.00 - 220,000.00 EUR Annual
On Target Earning Range: 200,000.00 - 275,000.00 EUR Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.