At a Glance
- Tasks: Drive success for Procore’s Enterprise customers and enhance their construction technology experience.
- Company: Join a leading tech company transforming the construction industry.
- Benefits: Competitive salary, equity options, and opportunities for professional growth.
- Other info: Collaborative culture with travel opportunities and a focus on team support.
- Why this job: Make a real impact by helping customers maximise their investment in innovative technology.
- Qualifications: Experience in customer success or construction roles, with strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
We’re looking for a Customer Success Engineer to drive the success of Procore’s Enterprise customers. You will succeed in this role when the customer succeeds in adopting and realising value from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform. As a successful Customer Success Engineer you’ll help organisations across Europe understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative and goal-oriented environment that values openness, optimism, and ownership. In this role, you’ll use your consultative mindset and knowledge of the construction industry and the Procore software platform to provide clients with recommendations on how to maximise the value of their Procore technology. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates possess a deep understanding of and commitment to the construction and technology sectors. This position will be based in London.
What You’ll Do:
- Make data-driven recommendations to your customers on how they can optimise the value of Procore, based on customer analytics and industry best practices.
- Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform.
- Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology.
- Provide the highest level of responsiveness and customer service to your clients, through clear and effective communication.
- Foster a positive team culture by supporting and mentoring your team members.
- Collaborate with all levels of the Procore organisation to develop best practices and drive Procore’s evolution as a market leader.
- Develop a mastery of Procore’s products, professional services, and industry best practices.
- Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices.
What We’re Looking For:
- A strong professional interest in and knowledge of construction and technology.
- Shown success in a Customer Success, Professional Services, Technical Pre-Sales setting or in a role within the Construction Industry (Project Manager, Site Superintendent, Project Finance Manager, Estimator or Project Engineer).
- Ability to apply strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies.
- Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing with internal and external stakeholders.
- Strong analytical and problem-solving skills to synthesise relevant and impactful intelligence from ambiguous data.
- Experience acting as a technology evangelist and promoter of modernising the Construction industry is a plus.
- Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus.
- Capable of effective relationship management and collaboration within a dynamic, diverse, and forward-looking environment.
Additional Information
Base Pay Range: 80,000.00 - 110,000.00 GBP Annual
On Target Earning Range: 100,000.00 - 137,500.00 GBP Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Customer Success Engineer, Enterprise employer: Procore Technologies, Inc.
Procore is an exceptional employer that fosters a collaborative and goal-oriented work culture, where openness, optimism, and ownership are highly valued. As a Customer Success Engineer based in London, you will have the opportunity to make a meaningful impact on the construction industry while enjoying competitive compensation, equity options, and a commitment to employee growth through mentorship and cross-functional collaboration. Join us to be part of a forward-thinking team that is dedicated to driving success for our Enterprise customers across Europe.
Contact Details:
Procore Technologies, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer, Enterprise
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Procore Technologies, Inc., to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Success Engineer, Enterprise at Procore Technologies, Inc..
We think you need these skills to ace Customer Success Engineer, Enterprise
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Procore Technologies, Inc.
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
