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For Companies At a Glance
- Tasks: Assist customers via live chat, phone, and email to ensure fantastic service.
- Company: Join ProCook, a vibrant team focused on exceptional customer experiences.
- Benefits: Earn £13.08/hr, enjoy subsidised meals, free fruits, and gym facilities.
- Why this job: Be the voice of our brand and make a real difference in customer satisfaction.
- Qualifications: Passion for customer service, excellent communication skills, and experience in similar roles.
- Other info: Flexible part-time hours with a rotating schedule and hybrid working options.
Overview
Join Our Team as an Online Customer Service Advisor at ProCook – temporary position.
Are you passionate about providing exceptional customer service? ProCook is searching for dedicated Online Customer Service Advisors to join our vibrant team during our busiest time of the year!
In this role, you will be the voice of our company, assisting customers with their inquiries and ensuring their experience with us is nothing short of fantastic.
This is a temporary position until end of January 2026.
Your Role
As an Online Customer Service Advisor, you will handle customer inquiries through various channels including live chat, phone, and email. You will provide assistance, resolve issues, and deliver an outstanding level of service.
This role is a part time role and follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability is a MUST on a rotational basis following training.
We have 3 roles available:
The rota for team 1:
- Week 1: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri – Off, Sat, Sun 9.30pm – 5.30pm
- Week 2: Mon, Tue, Sat, Sun – Off, Wed, Thur, Fri 8.30am to 5.30pm
The rota for team 2:
- Week 1: Mon, Tue, Sat, Sun – Off, Wed, Thur, Fri 8.30am to 5.30pm
- Week 2: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri – Off, Sat, Sun 9.30pm – 5.30pm
A Day in the Life
- Respond to customer inquiries promptly and professionally through different communication channels (phone, email, live-chat).
- Assist customers with product information, order tracking, and returns.
- Work closely with the sales and operational teams to address customer concerns.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback to management on recurring issues and customer suggestions.
What You Will Bring
- This role follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability will be required on a rotational basis following training.
- A strong passion for customer service and helping others.
- Must be confident speaking on the phone and answering customer queries.
- Experience with live chat and telephone communication is required.
- Excellent communication skills, both written and verbal.
- Experience in a similar role is required.
- Ability to manage multiple tasks and prioritise effectively.
- Problem-solving skills and a positive attitude.
- Familiarity with CRM systems and basic computer skills.
- Hourly rate £13.08/hr
- Subsidised meals and free fruits on a daily basis
- Free parking
- Gym and shower facilities
- Welcome bag filled with ProCook products
- Hybrid working
We Welcome Everyone
At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.
About ProCook’s Sustainability Commitment
At ProCook, sustainability is at the heart of what we do.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
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Online Customer Service Advisor employer: ProCook
Contact Detail:
ProCook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Service Advisor
✨Tip Number 1
Get to know ProCook! Before your interview, dive into their website and social media. Understanding their products and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills during the interview.
✨Tip Number 3
Be ready to showcase your communication skills! Since you'll be handling inquiries through various channels, think of examples where you've successfully resolved customer issues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the ProCook family.
We think you need these skills to ace Online Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about providing exceptional service and making customers' experiences fantastic!
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the Online Customer Service Advisor role. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your qualifications effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ProCook
✨Know the Company
Before your interview, take some time to research ProCook. Understand their values, products, and commitment to sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Customer Scenarios
Since you'll be dealing with customer inquiries, think of common scenarios you might face as an Online Customer Service Advisor. Practice how you would handle difficult customers or resolve issues. This will prepare you for situational questions during the interview.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be ready to demonstrate yours. Whether it's through clear answers or engaging conversation, make sure you convey your ability to communicate effectively, both verbally and in writing.
✨Highlight Your Flexibility
Given the rotating schedule and weekend availability, emphasise your flexibility and willingness to adapt. Share examples from past experiences where you've successfully managed changing schedules or worked under pressure.