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For Companies At a Glance
- Tasks: Lead a dynamic team and deliver exceptional customer service in a vibrant retail environment.
- Company: Join ProCook, the UK's fastest-growing kitchenware brand with a friendly team culture.
- Benefits: Enjoy a competitive salary, generous discounts, and 6.6 weeks holiday per year.
- Why this job: Be part of a fast-growing company making a positive environmental impact.
- Qualifications: Retail management experience and a passion for outstanding customer service.
- Other info: Opportunities for learning and development, plus a supportive work atmosphere.
The predicted salary is between 24000 - 30000 £ per year.
Join ProCook, the UK's fastest‑growing kitchenware brand, as a Deputy Manager at our O2 Icon Store in London. This full‑time, 40hrs/week position works 5 out of 7 days on a rota, including weekends.
Responsibilities
- Kick off your day by engaging your team and outlining daily goals.
- Assist customers in finding precisely what they need and provide exceptional service.
- Train and mentor your team on product knowledge and sales techniques.
- Ensure the store is maintained to high visual and cleanliness standards.
- Prepare the store at the end of the day for the next day’s operations.
Key Activities
- Assist the Store Manager in overseeing daily operations.
- Step into the role of Store Manager when required.
- Promote a customer‑first culture that drives loyalty and satisfaction.
- Encourage teamwork and maintain a positive working atmosphere.
- Ensure compliance with company policies and operational procedures.
- Help manage inventory and stock levels to maintain efficiency.
Requirements
- A passion for providing outstanding customer service.
- Experience in a retail management role.
- Ability to thrive in a fast‑paced and dynamic environment.
- Strong leadership skills with a hands‑on approach.
- Excellent communication skills to engage and motivate a team.
- Attention to detail and strong organisational skills.
- Comfortable using retail management systems and technology.
Benefits
- Salary £28,000 – £30,000/year.
- A delightful welcome bag filled with our products.
- Quarterly bonus based on sales targets.
- Be part of a fast‑growing company and a friendly, close‑knit team.
- Enhanced Maternity, Paternity, and Adoption leave.
- Generous colleague discount – 40% plus 5 friends/family discount cards of 30%.
- 2 annual paid volunteering days.
- Employee Assistance Programme.
- Friends and Family Referral Scheme.
- 6.6 weeks holiday per year, including bank holidays, and extra holidays as you grow.
- Learning & Development opportunities.
- Bike‑to‑Work scheme.
Equal Opportunity
We welcome applications from all backgrounds and are an equal‑opportunity employer. If you require reasonable adjustments for the application or interview process, please let us know.
Sustainability Commitment
As a certified B Corporation, ProCook balances profit with purpose, focusing on reducing waste and ensuring ethical practices. By joining our team you contribute to a positive environmental impact.
Deputy Manager employer: ProCook
Contact Detail:
ProCook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out ProCook's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service scenarios! As a Deputy Manager, you'll need to demonstrate your ability to handle various situations. Think of examples from your past experience where you went above and beyond for customers and be ready to share those stories.
✨Tip Number 3
Show off your leadership skills during the interview. Be prepared to discuss how you've trained or mentored team members in the past. ProCook values strong leaders, so highlight your hands-on approach and how you foster a positive working atmosphere.
✨Tip Number 4
Don’t forget to ask questions! This shows your enthusiasm and helps you gauge if ProCook is the right fit for you. Ask about their plans for growth, team dynamics, or how they support employee development. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples!
Tailor Your CV: Make sure your CV is tailored to the Deputy Manager role. Highlight your retail management experience and leadership skills, and don’t forget to mention any specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your personality and fit for the team right from the start!
How to prepare for a job interview at ProCook
✨Know the Brand Inside Out
Before your interview, make sure you research ProCook thoroughly. Understand their products, values, and what sets them apart in the kitchenware market. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. This will show that you're ready to step up when needed.
✨Customer Service is Key
ProCook values outstanding customer service, so be ready to discuss your approach to ensuring customer satisfaction. Share specific instances where you've gone above and beyond for customers, and how you would instil this culture within your team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and ProCook's future plans. This not only shows your interest but also helps you gauge if the company is the right fit for you.
