At a Glance
- Tasks: Lead and inspire a high-performing team while delivering exceptional customer experiences.
- Company: Join ProCook, a fast-growing brand committed to quality and sustainability.
- Benefits: Competitive salary, generous discounts, bonus opportunities, and paid volunteering days.
- Other info: Dynamic environment with training opportunities and a commitment to diversity.
- Why this job: Be a visible leader, drive performance, and create a positive store culture.
- Qualifications: 2+ years in a supervisory role with strong leadership and retail experience.
The predicted salary is between 28500 - 30000 £ per year.
Description
Join Our Team as Deputy Manager at Our Chichester Store!
This is a key leadership role supporting the Store Manager in building a high-performing team from day one, shaping a strong store culture, and delivering an exceptional customer experience while driving strong commercial results.
You’ll be a visible leader on the shop floor, coaching and supporting the team daily, stepping up to lead in the Store Manager’s absence, and helping ensure smooth operations across sales, stock, service, and standards.
You’ll work closely with the Store Manager and Regional Manager to deliver the strategy, hit performance targets, and keep the store running at its best.
- What you’ll do
- Support the Store Manager in leading, coaching, and inspiring the team to deliver outstanding customer experiences
- Drive sales and performance through strong commercial awareness and KPI focus
- Take ownership of daily floor leadership and operational excellence
- Oversee stock, merchandising, compliance, and store standards
- Support team development, engagement, and wellbeing through coaching and 1-to-1s
- Use performance data to help improve results and decision-making
- Step up to lead the store in the Store Manager’s absence
- Our Commitment to You — And Your Commitment to Pro Cook
We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues.
At Pro Cook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day.
If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in.
Requirements
As Deputy Store Manager, you’ll play a vital role in creating an unforgettable customer experience and supporting your team to reach their full potential!
You’ll help drive daily KPIs, support delivery of monthly plans, ensure excellent store standards, and contribute to smooth inventory and operational management.
You’ll also help build a positive, high-energy team culture by leading from the front and celebrating success.
You’ll fit right in if you have high energy, a hands-on leadership style, and a genuine passion for great customer service and retail leadership.
We’re looking for someone who can support and develop teams, drive performance, and help create a great store environment for both customers and colleagues.
- You’ll need
- Minimum 2+ years’ experience in a supervisory or deputy management role (essential)
- Experience in retail or hospitality is mandatory
- Strong leadership and people support skills
- Commercial awareness and confidence using sales data
- Excellent communication, organisation, and problem-solving skills
- Strong operational understanding and attention to detail
This full-time role requires 40 hours per week, working 5 days out of 7 on a rota basis, including weekends.
The schedule consists of one full weekend off, one weekend on, one Saturday off, and one Sunday off within a 4-week cycle.
As part of your onboarding, you’ll complete mandatory training including two days at our Store Support Centre in Gloucester and 4 to 8 weeks at one of our training stores.
The timing and order of this training may vary.
Benefits
Why You’ll Love Working at Pro
Cook
- Salary £28,500 to £30,000 per year depending on experience.
- A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
- Bonus based on sales targets.
- Be part of a fast-growing company.
- Be part of a fast-growing company.
- Enhanced Maternity, Paternity and Adoption Leave.
- Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
- 2 x Annual paid volunteering days.
- Free 24/7 confidential support through our Employee Assistance Programme.
- Friends and Family Referral Scheme
- 6.6 weeks per holiday year, including Bank Holidays
- Learning & Development opportunities.
- Bike to Work and Electric Car salary sacrifice scheme.
We Welcome Everyone
At Pro Cook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know.
We’re committed to making our recruitment process as inclusive and accessible as possible.
About Pro Cook’s Sustainability Commitment
At Pro Cook, sustainability is at the heart of what we do.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
Deputy Manager in Chichester employer: ProCook
ProCook is an excellent employer, offering a vibrant work culture that prioritises teamwork and customer satisfaction. With a competitive salary and generous colleague discounts, employees are encouraged to grow and develop their skills in a supportive environment, making the new Derby store launch an exciting opportunity for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Chichester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ProCook, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ProCook!
We think you need these skills to ace Deputy Manager in Chichester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ProCook, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ProCook and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ProCook that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ProCook
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
