At a Glance
- Tasks: Engage customers and help them find the perfect cooking tools.
- Company: Join ProCook, a vibrant team passionate about quality cooking.
- Benefits: Earn £13.45/hour, enjoy discounts, bonuses, and generous leave.
- Other info: Be part of a sustainable brand committed to positive change.
- Why this job: Make a real impact in a fun environment while growing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Join ProCook as a Sales Advisor! At ProCook, we believe great cooking starts with the right tools and great people. We are looking for a confident, customer‑centric Sales Advisor who enjoys engaging with customers, learning about high‑quality products, and influencing buying decisions through excellent service and product knowledge. This is a customer‑facing sales role with clear performance expectations, structured training, and the opportunity to earn bonuses based on targets.
Your Role
As a Sales Advisor, you will play a vital role in creating an inviting shopping environment, ensuring that every customer leaves with the perfect product that fits their culinary style. You will be the friendly face of ProCook, helping customers with product selection, answering queries, and providing unparalleled service. Come and join our team in our Exeter Store! We have permanent contracts working 10 hours a week on a rota.
Our Commitment to You — And Your Commitment to ProCook
We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in.
Your Key Responsibilities
- Welcome and engage customers with confidence and enthusiasm.
- Share your product knowledge to inspire and guide informed buying decisions.
- Demonstrate products and communicate offers in a way that builds trust and adds value.
- Achieve and exceed sales goals through quality customer interactions.
- Maintain an appealing store environment and support visual merchandising.
- Process transactions accurately and professionally.
- Learn and develop through structured training and ongoing coaching.
You’ll thrive in this role if you:
- Are confident, articulate, and comfortable talking with customers.
- Have worked in a customer‑facing sales role.
- Enjoy learning about products and sharing that knowledge.
- Have strong communication and interpersonal skills.
- Have retail or customer service experience.
- Are comfortable working to clear performance expectations and sales targets.
- Can work flexibly including weekends and peak times based on a rota.
Why ProCook?
Join a fun and vibrant team dedicated to helping customers create memorable cooking experiences. Enjoy colleague discounts, opportunities for career growth, and be part of a rapidly growing brand that values your contributions!
Why You’ll Love Working at ProCook:
- Salary is £13.45 per hour - we are a Real Living Wage employer.
- A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69).
- Bonus based on sales targets.
- Structured training to build product and sales skills.
- Be part of a fast‑growing company.
- Enhanced Maternity, Paternity and Adoption Leave.
- Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
- 2 x Annual paid volunteering days.
- Employee Assistance Programme.
- Friends and Family Referral Scheme.
- Pension Scheme.
- Annual leave is 6.6 weeks per holiday year, including Bank Holidays. You will benefit from additional holiday days on your 3rd, 4th, 5th and 10th year of service, to a maximum of 30 days (pro‑rata for part‑time colleagues).
We Welcome Everyone:
ProCook is an equal‑opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.
About ProCook’s Sustainability Commitment:
At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
Sales advisor employer: ProCook Ltd
ProCook is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture in the heart of Exeter. With competitive pay, structured training, and generous benefits including a 40% colleague discount and additional holiday days for long service, ProCook fosters an environment where team members can thrive and contribute to a sustainable future. Join us to be part of a dynamic brand that values quality, teamwork, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales advisor
✨Tip Number 1
Get to know ProCook inside out! Familiarise yourself with their products and values. This way, when you chat with customers, you can share your passion and knowledge, making you the go-to person for all things cooking.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers. The more comfortable you are talking about products and answering questions, the more confident you'll be in the store.
✨Tip Number 3
Show off your personality! When you apply through our website, let your enthusiasm shine through. Share why you love cooking and how you can help customers find the perfect tools for their culinary adventures.
✨Tip Number 4
Be ready to demonstrate! Think about how you would showcase a product to a customer. Practising this will not only boost your confidence but also show ProCook that you're serious about delivering exceptional service.
We think you need these skills to ace Sales advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for cooking and customer service. A bit of flair can make your application stand out!
Highlight Relevant Experience:Make sure to mention any previous customer-facing roles or sales experience you've had. We love seeing how your past experiences can contribute to our team at ProCook. Tailor your application to show how you can bring value to our store!
Be Specific About Your Skills:Don’t just say you have great communication skills; give us examples! Whether it’s how you’ve helped customers in the past or how you’ve met sales targets, specific details will help us understand what you can bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values right there!
How to prepare for a job interview at ProCook Ltd
✨Know Your Products
Before your interview, take some time to familiarise yourself with ProCook's product range. Being able to discuss specific items and their benefits will show your enthusiasm and product knowledge, which is key for a Sales Advisor role.
✨Practice Customer Engagement
Think about how you would engage with customers in the store. Prepare examples of how you've successfully interacted with customers in the past, focusing on how you influenced their buying decisions through excellent service.
✨Demonstrate Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly. You might even want to role-play common customer scenarios with a friend to build your confidence in handling queries and demonstrating products.
✨Show Your Team Spirit
ProCook values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share examples that highlight your reliability and commitment to creating a positive work environment, as this will resonate well with their culture.
