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- Tasks: Provide excellent customer service and assist customers in selecting kitchenware products.
- Company: Join ProCook, a leading kitchenware retailer with a passion for cooking.
- Benefits: Earn £12.60 per hour, enjoy a welcome bag, and get a 40% colleague discount.
- Why this job: Be part of a dynamic team and help customers discover the joy of cooking.
- Qualifications: Previous retail experience and a passion for kitchenware are a plus!
- Other info: Flexible hours, opportunities for permanent roles, and a friendly work environment.
Join ProCook as a Sales Advisor!
At ProCook, we believe great cooking starts with the right tools and great people. We are looking for a confident, customer‑centric Sales Advisor who enjoys engaging with customers, learning about high‑quality products, and influencing buying decisions through excellent service and product knowledge.
This is a customer‑facing sales role with clear performance expectations, structured training, and the opportunity to earn bonuses based on targets.
Your Role
As a Sales Advisor, you will play a vital role in creating an inviting shopping environment, ensuring that every customer leaves with the perfect product that fits their culinary style. You will be the friendly face of ProCook, helping customers with product selection, answering queries, and providing unparalleled service.
This is a permanent 12 hours per week role based in our Cirencester store.
Please note that this store has split‑level staff and stock areas accessed by stairs. The stock rooms, staff facilities, kitchen, and toilets are located on upper levels and are accessed via multiple flights of stairs (two flights on one side and one flight on the other).
As part of the role, colleagues are regularly required to move between the shop floor and these areas, including carrying stock and equipment. Candidates should therefore be comfortable and able to safely use stairs frequently throughout a shift and handle the physical aspects of retail work.
Your Key Responsibilities
- Welcome and engage customers with confidence and enthusiasm.
- Share your product knowledge to inspire and guide informed buying decisions.
- Demonstrate products and communicate offers in a way that builds trust and adds value.
- Achieve and exceed sales goals through quality customer interactions.
- Maintain an appealing store environment and support visual merchandising.
- Process transactions accurately and professionally.
- Learn and develop through structured training and ongoing coaching.
You’ll Thrive in this Role If You
- Are confident, articulate, and comfortable talking with customers.
- Have worked in a customer‑facing sales role.
- Enjoy learning about products and sharing that knowledge.
- Have strong communication and interpersonal skills.
- Have retail or customer service experience.
- You are comfortable working to clear performance expectations and sales targets.
- Can work flexibly, including weekends and peak times, based on a rota.
Why ProCook?
Join a fun and vibrant team dedicated to helping customers create memorable cooking experiences. Enjoy colleague discounts, opportunities for career growth, and be part of a rapidly growing brand that values your contributions!
- Salary is £12.60 per hour – we are a Real Living Wage employer.
- A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69).
- Bonus based on sales targets.
- Structured training to build product and sales skills.
- Be part of a fast‑growing company.
- Enhanced maternity, paternity and adoption leave.
- Generous colleague discount – 40% + 5 friends and family discount cards of 30%.
- 2 × annual paid volunteering days.
- Employee Assistance Programme.
- Friends and family referral scheme.
- Pension scheme.
- Annual leave is 6.6 weeks per holiday year, including Bank Holidays. You will benefit from additional holiday days on your 3rd, 4th, 5th and 10th year of service, to a maximum of 30 days (pro‑rata for part‑time colleagues).
We Welcome Everyone
ProCook is an equal‑opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.
About ProCook’s Sustainability Commitment
At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
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Sales Advisor employer: ProCook Ltd
Contact Detail:
ProCook Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know ProCook! Familiarise yourself with their products and values. When you walk into that interview, show your passion for kitchenware and cooking – it’ll make you stand out!
✨Tip Number 2
Practice your sales pitch! Think about how you’d recommend products to customers. Role-play with a friend or in front of the mirror to boost your confidence before the big day.
✨Tip Number 3
Be ready to showcase your customer service skills. Prepare examples of how you've handled tricky situations in the past. This will show that you can keep a cool head and solve problems like a pro!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for kitchenware and cooking shine through! We want to see that enthusiasm in your words, so share any personal experiences or stories that highlight your passion.
Tailor Your Application: Make sure to customise your application for the Sales Advisor role. Highlight your previous retail experience and how it relates to providing excellent customer service. We appreciate when candidates take the time to connect their skills with what we’re looking for!
Be Personable: We’re all about creating a positive shopping experience, so let your personality come through in your application. Use a friendly tone and don’t be afraid to show us who you are – we love a good vibe!
Apply Through Our Website: To make things easy for both of us, please apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at ProCook Ltd
✨Know Your Products
Before the interview, take some time to familiarise yourself with ProCook's product range. Being able to discuss specific kitchenware items and their benefits will show your passion for cooking and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you provided excellent customer service. Think about times when you resolved issues or went above and beyond for a customer, as this will demonstrate your ability to create a positive shopping experience.
✨Practice Your Sales Techniques
Brush up on effective sales techniques and be ready to discuss how you would approach achieving sales targets. You might even want to role-play a scenario where you recommend products to a customer, showcasing your interpersonal skills and enthusiasm.
✨Emphasise Teamwork and Flexibility
ProCook values a close-knit team, so be prepared to talk about your experiences working collaboratively. Highlight your flexibility in working hours, especially during busy periods like weekends and holidays, to show that you're ready to contribute to the team's success.