At a Glance
- Tasks: Provide exceptional customer service and assist shoppers in finding the perfect kitchenware.
- Company: Join ProCook, a fast-growing kitchenware brand with a passion for sustainability.
- Benefits: Earn £12.60/hour, enjoy a generous discount, and receive a welcome bag of products.
- Other info: Enjoy 33 days annual leave, learning opportunities, and a commitment to inclusivity.
- Why this job: Combine your love for cooking with a rewarding retail experience in a friendly team.
- Qualifications: A passion for customer service and strong communication skills are essential.
Join ProCook as a Sales Advisor!
At ProCook, we believe great cooking starts with the right tools and great people. We are looking for a confident, customer‑centric Sales Advisor who enjoys engaging with customers, learning about high‑quality products, and influencing buying decisions through excellent service and product knowledge.
This is a customer‑facing sales role with clear performance expectations, structured training, and the opportunity to earn bonuses based on targets.
Your Role:
As a Sales Advisor, you will play a vital role in creating an inviting shopping environment, ensuring that every customer leaves with the perfect product that fits their culinary style. You will be the friendly face of ProCook, helping customers with product selection, answering queries, and providing unparalleled service.
This is a permanent, 18hrs/week role, based in our Cotswold Store and will include keyholder responsibilities working pattern of three shifts across Wednesday, Thursday, Friday and Saturday.
Your Key Responsibilities:
- Welcome and engage customers with confidence and enthusiasm.
- Share your product knowledge to inspire and guide informed buying decisions.
- Demonstrate products and communicate offers in a way that builds trust and adds value.
- Achieve and exceed sales goals through quality customer interactions.
- Maintain an appealing store environment and support visual merchandising.
- Process transactions accurately and professionally.
- Learn and develop through structured training and ongoing coaching.
You’ll thrive in this role if you:
- Are confident, articulate, and comfortable talking with customers.
- Have worked in a customer‑facing sales role.
- Enjoy learning about products and sharing that knowledge.
- Have strong communication and interpersonal skills.
- Have retail or customer service experience.
- Are comfortable working to clear performance expectations and sales targets.
- Can work flexibly including weekends and peak times based on a rota.
Why ProCook?
Join a fun and vibrant team dedicated to helping customers create memorable cooking experiences. Enjoy colleague discounts, opportunities for career growth, and be part of a rapidly growing brand that values your contributions!
Benefits
- Salary is £13.45 per hour - we are a Real Living Wage employer.
- A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69).
- Bonus based on sales targets.
- Structured training to build product and sales skills.
- Be part of a fast‑growing company.
- Enhanced Maternity, Paternity and Adoption Leave.
- Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
- 2 × Annual paid volunteering days.
- Employee Assistance Programme.
- Friends and Family Referral Scheme.
- Pension Scheme.
- Annual leave is 6.6 weeks per holiday year, including Bank Holidays. You will benefit from additional holiday days on your 3rd, 4th, 5th and 10th year of service, to a maximum of 30 days (pro‑rata for part‑time colleagues).
We Welcome Everyone:
ProCook is an equal‑opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.
Sales Advisor in Tewkesbury employer: ProCook Ltd
ProCook is an exceptional employer that values passion and opportunity, offering a vibrant work culture in the beautiful Cotswold Designer Outlet. As a Sales Advisor, you'll enjoy a competitive salary, generous discounts, and a supportive team environment that fosters personal growth and development. With a commitment to sustainability and inclusivity, ProCook not only prioritises employee well-being but also encourages you to make a positive impact on the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Tewkesbury
✨Tip Number 1
Get to know ProCook inside out! Familiarise yourself with their products and values. When you walk into that interview, your passion for kitchenware will shine through, and they'll see you're the perfect fit.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your friendly and approachable attitude. Role-playing with a mate can help you feel more confident when engaging with customers.
✨Tip Number 3
Network like a pro! Connect with current or former ProCook employees on LinkedIn. They might share insider tips or even put in a good word for you, which could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ProCook family.
We think you need these skills to ace Sales Advisor in Tewkesbury
Some tips for your application 🫡
Show Your Passion:Let your love for kitchenware and cooking shine through in your application. We want to see how excited you are about the role and how you can bring that enthusiasm to our team!
Tailor Your CV:Make sure your CV highlights any relevant experience in retail or customer service. We’re looking for those standout moments where you’ve gone above and beyond for customers, so don’t be shy about sharing them!
Be Personable:When writing your cover letter, keep it friendly and approachable. We value strong communication skills, so let your personality come through and show us why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ProCook!
How to prepare for a job interview at ProCook Ltd
✨Know Your Kitchenware
Brush up on your knowledge of kitchenware products before the interview. Familiarise yourself with the types of items ProCook offers and be ready to discuss your favourites. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your suitability for the Sales Advisor position.
✨Be Enthusiastic and Approachable
During the interview, let your friendly personality shine through. Smile, maintain eye contact, and engage with the interviewers. They’re looking for someone who can create a welcoming atmosphere for customers, so showing your enthusiasm is key!
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or ProCook’s sustainability initiatives. This shows your genuine interest in the company and the role, making you stand out as a candidate.
