At a Glance
- Tasks: Inspire a team and deliver exceptional customer experiences in a dynamic retail environment.
- Company: Join ProCook, the UK's fastest-growing kitchenware brand with a supportive culture.
- Benefits: Competitive salary, generous discounts, bonus opportunities, and enhanced leave policies.
- Other info: Enjoy learning opportunities and contribute to sustainability efforts as a certified B Corporation.
- Why this job: Be part of a fast-growing company and make a real impact on customer satisfaction.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 31000 - 33000 £ per year.
Join Our Team as Deputy Store Manager at our Exeter Store! Are you ready to inspire a team and deliver exceptional customer experiences with the UK’s fastest-growing kitchenware brand? ProCook is looking for a dynamic Deputy Manager to join our Exeter store. This is a permanent, full-time position (40 hours per week), working 5 days out of 7, Monday to Sunday, on a rota basis. As part of your onboarding, you’ll complete mandatory training including two days at our Head Office in Gloucester and four weeks at one of our training stores. The timing and order of this training may vary.
Key Responsibilities:
- Support the Store Manager in daily operations and team leadership.
- Engage with customers to provide personalised product guidance and outstanding service.
- Assist in training team members on products, sales techniques, and customer engagement.
- Maintain high standards of store presentation, cleanliness, and inventory management.
- Drive sales through innovative merchandising and customer service strategies.
What You Will Do Daily:
- Start each day with a team briefing to set goals and tasks.
- Monitor customer service standards and take action to enhance customer satisfaction.
- Ensure compliance with company policies and operational procedures.
- Conduct stock checks and manage inventory efficiently.
- Assist the Store Manager in achieving sales targets and KPIs.
Who You Are:
- Enthusiastic about providing top‑notch customer service.
- Experienced in retail management or supervisory roles within retail.
- A strong leader who can motivate and inspire a team.
- Excellent communication skills, both verbal and written.
- Organised and detail‑oriented with a problem‑solving mindset.
- Comfortable using retail management systems and technology.
Our Commitment to You - And Your Commitment to ProCook
We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in.
Why You’ll Love Working at ProCook:
- Salary is £31,000 -£33,000 per year depending on experience.
- A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
- Bonus based on sales targets.
- Be part of a fast‑growing company.
- Join a friendly, close‑knit team.
- Enhanced Maternity, Paternity and Adoption Leave.
- Generous colleague discount – 40% + 5 friends and family discount cards of 30%.
- 2 x Annual paid volunteering days.
- Employee Assistance Programme.
- Friends and Family Referral Scheme.
- 6.6 weeks per holiday year, including Bank Holidays + Earn more holidays as you grow with us.
- Learning & Development opportunities.
- Bike to Work scheme.
We Welcome Everyone:
ProCook is an equal‑opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.
About ProCook’s Sustainability Commitment:
At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
Deputy Store Manager in Exeter employer: ProCook Ltd
ProCook is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for those passionate about retail management. With a commitment to sustainability and a strong focus on teamwork, employees enjoy generous benefits including a competitive salary, extensive discounts, and opportunities for professional development. Join our close-knit Exeter team and be part of a fast-growing brand that values quality and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Store Manager in Exeter
✨Tip Number 1
Get to know the company! Before your interview, dive into ProCook's values and mission. This will help you connect your experience with what they stand for, showing you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your past experiences align with the Deputy Store Manager role, especially around team leadership and customer service.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A smart appearance shows that you respect the opportunity and are serious about joining the ProCook team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Store Manager in Exeter
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing top-notch customer service shine through. We want to see how you engage with customers and create memorable experiences, so share any relevant stories or examples!
Highlight Your Leadership Skills:As a Deputy Store Manager, you'll be leading a team, so make sure to emphasise your leadership experience. Talk about how you've motivated teams in the past and any successful strategies you've implemented to drive performance.
Be Organised and Detail-Oriented:We love candidates who are organised and detail-oriented! In your application, mention any experience you have with inventory management or maintaining high standards in retail environments. This will show us you're ready to keep our store running smoothly.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about ProCook and what we stand for!
How to prepare for a job interview at ProCook Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research ProCook thoroughly. Understand their products, values, and commitment to sustainability. This will not only impress the interviewers but also help you align your answers with the company's ethos.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to inspire your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight your ability to motivate others and drive sales through effective leadership.
✨Prepare for Customer Engagement Scenarios
Expect questions about how you would handle specific customer service situations. Think of scenarios where you provided exceptional service or resolved complaints effectively. This will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
