At a Glance
- Tasks: Manage appointments and handle calls to support housing projects.
- Company: Procom Inspect, dedicated to improving living standards for communities.
- Benefits: Inclusive workplace, supportive team, and opportunities for personal growth.
- Other info: Join a diverse team that values your unique background and experiences.
- Why this job: Make a difference in people's lives by ensuring safe and healthy homes.
- Qualifications: Strong communication skills and experience with diary management.
The predicted salary is between 25000 - 30000 £ per year.
Procom Inspect run projects for Housing Associations, Local Authorities and Universities to carry out Stock Condition Surveys. This is to ensure the properties meet the Decent Homes Standard (set by the government). It is to ensure homes provided to tenants are safe, secure and healthy places to live.
Responsibilities
- Tenant appointment booking (Inbound and Outbound calls and emails in line with agreed call metrics)
- Friendly and confident telephone manner
- Organised diary management
- Calm and patient under pressure
- Team player, able to multi-task
Nice-to-have Skills & Experience
- Advanced Word and Excel user (Formulae, Mail Merge etc.)
- Experience of Inventory Base or other surveying software
- Management of multiple diaries
- Appointment setting/booking
Equality, Diversity & Inclusion
Procom Group is committed to promoting equality, diversity, and inclusion across our business. We believe a diverse workforce strengthens innovation, collaboration, and decision‑making, and we actively encourage applications from individuals of all backgrounds, experiences, and communities. We are committed to providing a fair and accessible recruitment process and do not discriminate on the basis of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We welcome applicants with transferable skills and non‑traditional career pathways and are committed to creating an environment where everyone feels valued, respected, and able to bring their full self to work.
Project Administrator & Call Handler employer: Procom UK
Procom Inspect is an excellent employer that prioritises the well-being of its employees while making a meaningful impact on housing standards. With a strong commitment to equality, diversity, and inclusion, the company fosters a supportive work culture where team members can thrive and grow professionally. Located in a vibrant community, Procom Inspect offers unique opportunities for career development and the chance to contribute to safe and healthy living environments for tenants.
StudySmarter Expert Advice🤫
We think this is how you could land Project Administrator & Call Handler
✨Tip Number 1
Get to know the company! Research Procom Inspect and understand their values, especially around equality, diversity, and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of inbound and outbound calls, try role-playing with a friend or family member. This will help you develop a friendly and confident telephone manner that will impress during your interviews.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple diaries and appointments. Maybe even share a quick story about a time you juggled tasks successfully – it’ll make you stand out as a team player.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit your details there. It’s the best way for us to get to know you and your skills right from the start.
We think you need these skills to ace Project Administrator & Call Handler
Some tips for your application 🫡
Show Your Organisational Skills:As a Project Administrator, being organised is key! Make sure to highlight your diary management skills and any experience you have with appointment booking. We want to see how you keep things running smoothly!
Be Friendly and Confident:Since you'll be handling calls and emails, it's important to convey a friendly and confident tone in your application. Let us know about your communication style and any relevant experiences that showcase your telephone manner.
Highlight Your Tech Savvy:We love candidates who are comfortable with technology! If you're an advanced user of Word and Excel or have experience with surveying software, make sure to mention it. Show us how you can leverage these tools to enhance your work.
Embrace Diversity:At StudySmarter, we value diversity and inclusion. Don’t hesitate to share your unique background or experiences that contribute to a diverse workplace. We encourage everyone to apply through our website, so let your individuality shine!
How to prepare for a job interview at Procom UK
✨Know Your Stuff
Familiarise yourself with Procom Inspect's mission and the Decent Homes Standard. Understanding the importance of Stock Condition Surveys will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since the role involves a lot of phone calls and emails, practice your telephone manner. Be friendly and confident during mock interviews or with friends. This will help you convey your ability to handle tenant appointments effectively.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed multiple diaries or appointments in the past. Being calm and organised under pressure is key, so think of situations where you successfully juggled tasks and maintained order.
✨Highlight Your Tech Savvy
Brush up on your Word and Excel skills, especially with formulae and mail merges. If you have experience with Inventory Base or similar software, be ready to discuss it. Showing that you're comfortable with technology will give you an edge.
