Night Manager/Duty Manager

Title: Technology Operations Centre Duty Manager Department: Procode IT
Hours: 40 hours (shift pattern: 6am – 3pm & 1pm – 10pm) + On call
Salary: £62,040 – £69,960 + 15% bonus scheme

Are you an established Team Leader or Duty Manager within an IT Service Operations team?

Do you enjoy major incident management, as well as having the responsibility for organising teams across a 24/7 shift pattern?

We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation.

You will act as the escalation point for major incident management, ensuring swift response, coordination and communication during critical incidents.

You will ensure that all requests are resolved in a timely manner adhering to the company Service Level Agreements (SLAs).

You will oversee and follow up on problem management activities, ensuring root cause analysis is completed and long-term solutions are implemented.

You will act as an escalation point for 1st and 2nd line support, addressing infrastructure events and end-user issues. As well as fixing to support swift incident recovery.

You will collaborate with the Service Operations Manager to ensure team performance meets established standards.

Your expertise in major incident management, will allow you to swiftly become an effective member of the team.

Your proven leadership skills in managing teams within an IT service operations area, will allow you to hit the ground running.

Your ability to act as an escalation point for 1st and 2nd line support, will allow you to further support the service operations function.

The shift pattern will alternate between 6am – 3pm & 1pm – 10pm and will include on call support for nights and weekends.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

Bonus Scheme, made up of personal and company elements.
~ Career progression, we’re an expanding organisation.
~25 days annual leave plus bank holidays.
~ Pension scheme, company contribution at 4% of your salary when you contribute 5%.
~ The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK.
~ Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
~ We offer an EV car scheme. A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
~ Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
~ Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
~ The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.