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- Tasks: Lead major incident responses and coordinate cross-functional teams to restore IT services swiftly.
- Company: Join a leading UK tech company transforming the energy sector with innovative data solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, 25 days leave, and access to a free gym.
- Other info: Be part of a diverse team committed to making a difference and fostering an inclusive culture.
- Why this job: Make a real impact by enhancing resilience and improving incident management processes.
- Qualifications: Experience in ITIL processes and strong leadership skills are essential.
The predicted salary is between 67500 - 67500 ÂŁ per year.
We’re seeking an experienced Major Incident Manager who can take full ownership in leading our response with confidence and clarity. You’ll play a vital role in strengthening our resilience and elevating how our organisation manages critical incidents.
About Us: We are a leading UK technology company delivering transformative, data driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions of households and major industry partners, our innovative platforms and energy data management solutions support a smarter, more sustainable future. Our passionate team of problem solvers is committed to building technology that truly makes a difference, and our promise is to put customers at the heart of everything we do.
What does this role involve? As a Major Incident Manager, you will be the steady leader who brings structure and clarity when critical IT services are disrupted. You will coordinate with cross‑functional teams, guide decisions, and drive rapid service restoration to minimise customer and business impact. Your role will focus on strengthening our resilience. You’ll lead post‑incident reviews, support root cause analysis, and improve the processes that shape how we respond to major incidents. This includes helping define what “good” looks like and contributing to a more mature, effective incident management function. Developing others is a key part of the role. You’ll mentor and train the incident team, sharing best practice and raise capability across the operation. Working across multiple product groups and business areas, you’ll help align our approach to major incidents, ensuring consistency, professionalism, and continuous improvement across the organisation.
Who are we looking for? We’re looking for someone who brings calm, structure, and direction to major incidents when things get challenging, someone who can turn confusion into clarity and guide teams throughout the organisation through critical incidents with confidence. You’ll have a strong understanding of ITIL processes, which will provide a structured and consistent approach to incident handling, enabling you to coordinate responses more effectively, reduce recovery time, and ensure that every major incident is managed with clarity, control, and accountability. You’ll be confident in leading insightful reviews, improve our processes, and help shape a stronger, more resilient organisation. Your coaching and mentoring skills will help strengthen the team’s capability, enabling others to adopt best practice and enhancing the overall performance of the major incident function. This role will involve on‑call working on a rota basis (24/7). To be successful in this role you may be required to pass an enhanced security vetting process.
Benefits - available from day one! Bonus Scheme, made up of personal and company elements. Career progression, we’re an expanding organisation. 25 days annual leave plus bank holidays. Pension scheme, company contribution at 4% of your salary when you contribute 5%. Our Chandlers Ford office offers access to a free, fully equipped onsite gym, along with showers and changing facilities. The opportunity to win tickets to major outdoor events including gigs and shows at arenas around the UK. We offer an EV car scheme. Qualifying terms and conditions apply. A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations. Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care. We also offer all our staff a paid volunteering day every year. Plus, the chance to be involved in various fund‑raising opportunities.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Major Incident Manager in Eastleigh employer: Procode
Contact Detail:
Procode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Major Incident Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to incident management. Think about how you can showcase your calmness and structure during critical situations. We want to see you shine, so rehearse your responses and maybe even do a mock interview with a friend!
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your past experiences in managing major incidents. This could include case studies or examples of how you’ve improved processes. It’s a great way to demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Procode IT. Let’s get you that Major Incident Manager role!
We think you need these skills to ace Major Incident Manager in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience with ITIL processes and any relevant incident management skills. We want to see how you can bring calm and structure to critical situations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of how you've successfully managed major incidents in the past and how you can elevate our incident management function.
Showcase Your Leadership Skills: As a Major Incident Manager, leadership is key. In your application, emphasise your coaching and mentoring abilities. We’re looking for someone who can guide teams through challenges, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Procode
✨Know Your ITIL Inside Out
As a Major Incident Manager, having a strong grasp of ITIL processes is crucial. Brush up on your ITIL knowledge and be ready to discuss how you've applied these principles in past roles. This will show that you can bring structure and consistency to incident handling.
✨Demonstrate Leadership Skills
Prepare examples of how you've led teams through critical incidents. Highlight your ability to turn confusion into clarity and guide teams effectively. This will showcase your calmness and direction during challenging situations, which is exactly what they’re looking for.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific incidents where you successfully managed major disruptions. Focus on your approach to root cause analysis and how you’ve improved processes post-incident. This will demonstrate your capability to enhance resilience within the organisation.
✨Emphasise Coaching and Mentoring Experience
Since developing others is key in this role, prepare to talk about your mentoring experiences. Share how you've helped team members adopt best practices and improve their performance. This will highlight your commitment to building a stronger incident management function.