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For Companies At a Glance
- Tasks: Lead projects to enhance customer journeys and improve service processes.
- Company: Join Utilita, a forward-thinking energy company with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus scheme, 25 days leave, and private healthcare.
- Why this job: Make a real impact in customer service and shape the future of our approach.
- Qualifications: Experience in customer service and project management skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 39024 - 42926 £ per year.
If so, we have an exciting opportunity for you. We’re looking for a forward-thinking Customer Service Journey Manager to join us in a brand-new role here at Utilita, that will shape the future of our customer first approach.
The Role
You’ll be at the forefront of delivering enhanced customer journeys and leading our centre of excellence programmes. This is your chance to make a real impact, championing process improvements, guiding and collaborating to enhance skills across the Customer Service teams.
What We’re Looking For
We’re seeking an experienced Customer Service professional to lead the planning and delivery of projects across the department. You’ll work closely with our Customer Service leadership team to identify and embed improvements, developing opportunities across the teams based on regular skills analysis.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier. But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.
Customer Service Journey Manager employer: Procode Technology Limited
Contact Detail:
Procode Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Journey Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Utilita on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Journey Manager role.
✨Tip Number 2
Prepare for the interview by understanding Utilita's values and how they align with your own. Be ready to discuss how you can contribute to their customer-first approach and share examples of your past successes in enhancing customer journeys.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your previous projects related to customer service improvements. This will help you stand out and demonstrate your proactive approach to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Utilita team.
We think you need these skills to ace Customer Service Journey Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Journey Manager role. Highlight relevant experience and skills that align with our customer-first approach. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer journeys and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or led successful projects in customer service. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Procode Technology Limited
✨Know the Company Inside Out
Before your interview, take some time to research Utilita and its customer service approach. Understand their core values, especially around innovation and sustainability, as this will help you align your answers with what they stand for.
✨Showcase Your Project Management Skills
As a Customer Service Journey Manager, you'll be leading projects. Be ready to discuss specific examples from your past experiences where you've successfully planned and delivered projects that improved customer journeys or processes.
✨Prepare for Behavioural Questions
Utilita will likely ask behavioural questions to gauge how you handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on times when you championed process improvements or collaborated with teams.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the future direction of the customer service team or how they measure success in enhancing customer journeys. This shows your genuine interest in the role and the company.