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- Tasks: Manage customer accounts and ensure safe delivery of medicines to healthcare professionals.
- Company: Proclinical, a leading life sciences recruiter driving healthcare innovation.
- Benefits: Gain valuable experience in a dynamic environment with potential for career growth.
- Why this job: Make a real impact in healthcare while developing your skills in supply chain management.
- Qualifications: Strong customer service skills and proficiency in IT tools; SAP experience is a plus.
- Other info: Flexible work environment with opportunities for cross-functional projects and training.
The predicted salary is between 36000 - 60000 £ per year.
Help bring science to life with this Supply Chain and Data Management position that assists with driving healthcare innovation! Proclinical is seeking a Supply Chain Customer Service Expert to ensure medicines are delivered safely and efficiently to healthcare professionals and patients while adhering to regulatory requirements. You will manage customer accounts, validate eligibility, maintain accurate master data in SAP, and support Direct-to-Pharmacy and Direct Account supply chains. This position requires flexibility, strong prioritization skills, and a commitment to excellent service. Some travel may be required for office or training purposes.
Responsibilities:
- Set up and maintain customer accounts, including validating requests and updating records in SAP.
- Resolve internal and external queries related to customer master data promptly and compliantly.
- Perform scheduled revalidations of customer accounts and ensure compliance with SOP timelines.
- Validate licenses and authorizations to ensure products are supplied to appropriately registered premises.
- Conduct monthly audits and ensure adherence to Good Distribution Practice (GDP) regulations.
- Monitor data flow between systems, identify and escalate system errors, and resolve interface issues.
- Act as a subject matter expert for assigned processes and suggest improvements to enhance compliance and efficiency.
- Manage team inbox and maintain accurate filing systems for customer account documentation.
- Contribute to cross-functional projects and initiatives to improve processes and support innovation.
Key Skills and Requirements:
- Strong customer service skills, particularly in handling challenging queries by phone.
- Proficiency in IT tools, including MS Office; SAP experience is advantageous.
- High accuracy and attention to detail under pressure.
- Confident decision-making abilities and strong analytical skills.
- Excellent written and verbal communication skills.
- Ability to work effectively in a fast-paced, multitasking environment.
- Secondary education (GCSE or equivalent), including math and English.
Supply Chain Customer Service Expert in Redhill employer: Proclinical
Contact Detail:
Proclinical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Customer Service Expert in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the supply chain and healthcare sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions related to customer service and supply chain management. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! If you have experience with SAP or data management, be ready to discuss specific examples of how you've used these tools to improve processes or solve problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Supply Chain Customer Service Expert in Redhill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in supply chain management and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail: Since this role requires high accuracy, it’s crucial to demonstrate your attention to detail in your application. Double-check for any typos or errors, and consider including examples of how you’ve maintained accuracy in past roles.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! Use your application to share specific instances where you’ve resolved challenging queries or improved processes. This will show us that you’re ready to tackle the demands of the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes it easier for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at Proclinical
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Supply Chain Customer Service Expert. Familiarise yourself with SAP and Good Distribution Practice (GDP) regulations, as these will likely come up in conversation. Being able to discuss how you've handled similar tasks in the past will show your expertise.
✨Showcase Your Customer Service Skills
Since this role heavily relies on strong customer service abilities, prepare examples of how you've successfully managed challenging queries. Think about specific situations where you resolved issues efficiently and maintained a positive relationship with customers.
✨Demonstrate Flexibility and Prioritisation
This position requires flexibility and the ability to prioritise tasks effectively. Be ready to discuss how you've managed multiple responsibilities in a fast-paced environment. Highlight any experiences where you had to adapt quickly to changing circumstances or priorities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.