Ready to lead commercial operations that bring life-changing treatments to the world? Join our client at the forefront of pharmaceutical innovation and make a difference!
Proclinical is seeking a Director of Commercial Operations to join the Global Commercial Excellence team on a 12-month contract. In this role, you will lead key initiatives in omnichannel operations, channel execution, and content operations transformation. This position requires a strategic thinker with hands‑on delivery capabilities who can translate high-level strategies into actionable workflows and measurable outcomes.
Responsibilities:
- Lead omnichannel operations and channel execution excellence across global and affiliate priorities, developing workflows, playbooks, and adoption activities.
- Advance customer journey and campaign activation by integrating channel choices, segmentation, automation, content, and measurement into cohesive execution plans.
- Drive adoption and maturity of priority channels in collaboration with cross‑functional teams, including Digital, Innovation, Analytics, Strategic Marketing, and affiliates.
- Support the Content Creation Reimagined initiative by piloting solutions, evaluating evidence, and preparing for scaling.
- Align stakeholders and design pilot solutions for the Global-with-Local Content Model initiative, generating evidence for decision‑making.
- Clarify roles, accountabilities, governance, and decision points for customer engagement, channel execution, and content operations.
- Collaborate on systems, tools, and processes to reduce effort, support adoption, and enable behavior change.
- Provide input on future marketing roles, capabilities, content, channels, technology, and workflows to ensure practical implementation.
- Coordinate complex cross‑functional workstreams, facilitate workshops, align stakeholders, and maintain momentum across initiatives.
- Manage governance, budgets, vendors, timelines, dependencies, risks, and executive communications.
Key Skills and Requirements:
- Expertise in strategic marketing, omnichannel operations, customer engagement, and customer experience, preferably within pharmaceuticals or regulated industries.
- Proven experience in implementing and improving omnichannel operations, including customer journeys, campaign activation, and channel governance.
- Knowledge of content operating models, workflows, approval pathways, and enabling technologies.
- Ability to lead in a global matrix environment, collaborating across Commercial Operations, Analytics, Strategic Marketing, Medical, Digital, agencies, and affiliates.
- Experience in transformation delivery, operational design, and translating strategy into practical roadmaps and workflows.
- Strong workshop facilitation skills, including stakeholder alignment and cross‑functional discussions.
- Analytical skills to translate data and insights into actionable decisions and measurable outcomes.
- Proficiency in marketing automation platforms (e.g., Salesforce Marketing Cloud), Veeva CRM, and omnichannel performance dashboards.
- Familiarity with pharmaceutical commercial models, compliance requirements, and global-to-local operations.
- Effective communicator with the ability to engage senior leaders and drive adoption through clear messaging.
- Organized, action‑oriented, and focused on delivering measurable commercial outcomes.
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Director - Commercial Operations employer: ProClinical
Join a globally recognised biopharmaceutical organisation that prioritises innovation and collaboration in the field of protein science and biologic drug development. With a strong commitment to employee growth, you will have access to continuous learning opportunities and be part of a supportive team dedicated to delivering life-changing therapies. Located in a vibrant area, this role not only offers meaningful work but also a dynamic work culture that values your contributions and fosters professional development.
