Are you experienced and skilled in IT looking for your next step in pharma operations?
Proclinical is seeking an IT Specialist to focus on delivering end-to-end IT infrastructure capabilities to meet business needs while ensuring operational quality and compliance within a global framework. You will act as the primary point of contact for IT infrastructure requirements, collaborating with business teams and external vendors to deliver consistent and effective IT services.
Responsibilities:
- Manage external IT support vendors to ensure service level agreements are met.
- Coordinate IT support requirements with vendor teams and oversee day-to-day IT infrastructure activities.
- Provide support for meeting room technology and high-profile digital/virtual events.
- Collaborate with global service managers to enhance supplier service levels.
- Build strong working relationships with business partners, IT groups, and vendors.
- Coordinate service and project delivery with onsite business IT leads.
- Explore innovative technologies to simplify and automate processes.
- Deliver IT consultancy and operational support.
- Troubleshoot complex issues and manage service failures.
- Support budget planning activities.
- Facilitate education for business users to enhance productivity through technology.
- Plan, implement, and support telecommunication equipment and platforms.
- Manage site telecom hub and infrastructure assets.
- Assist with procurement tasks, including installation of new IT equipment.
- Perform routine system operations and access security reviews.
- Support audits and maintain quality and compliance standards.
- Identify and oversee solutions for IT quality governance improvements.
- Monitor IT quality levels and initiate corrective actions as needed.
Key Skills and Requirements:
- Background in Computer Science, Engineering, Information Technology, or equivalent experience.
- Strong customer service skills and familiarity with infrastructure technologies (e.g., desktop, mobility, network, conference room technologies).
- Proficiency in Microsoft Office 365 suite, including Outlook and Teams.
- Experience with automation tools such as Power Apps; familiarity with Power BI is advantageous.
- Exposure to AI productivity tools like Microsoft Copilot and basic knowledge of generative AI capabilities.
- Knowledge of IT service support frameworks (e.g., ITIL) and quality/compliance practices.
- Excellent communication, teamwork, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priority projects and coordinate work effectively.
- Some UK travel may be required to support business needs, site activities, and key meetings.
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IT Specialist in Basingstoke employer: ProClinical
Join a globally recognised biopharmaceutical organisation that prioritises innovation and collaboration in the field of protein science and biologic drug development. With a strong commitment to employee growth, you will have access to continuous learning opportunities and be part of a supportive team dedicated to delivering life-changing therapies. Located in a vibrant area, this role not only offers meaningful work but also a dynamic work culture that values your contributions and fosters professional development.
