At a Glance
- Tasks: Manage NHS accounts, ensuring customer satisfaction and operational excellence.
- Company: Join a leading organisation dedicated to enhancing healthcare partnerships.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across various teams and drive impactful change.
- Why this job: Make a real difference in healthcare by building lasting relationships with Trust stakeholders.
- Qualifications: Strong communication skills and experience in account management or customer service.
The predicted salary is between 46000 - 52000 £ per year.
The Account Manager is responsible for managing, retaining, and growing NHS customer accounts by acting as the primary point of coordination across operational, strategic, and commercial activities. The role ensures customers receive a superior experience by bringing their voice into the organisation and aligning internal and external resources to deliver long‑term value and partnership success.
Key Responsibilities- Account Management & Customer Experience
- Act as the custodian of customer satisfaction across assigned NHS accounts.
- Build deep, long‑term relationships with Trust stakeholders, including senior management and C‑suite.
- Ensure customers receive a consistent, high‑quality experience across all touchpoints.
- Monitor customer feedback and escalate improvement areas where needed.
- Operational Delivery
- Lead and coordinate operational meetings, including KPI reviews, service performance updates, and financial metrics.
- Deliver Quarterly Business Reviews, analysing performance, identifying risks, and setting priorities for the upcoming quarter.
- Manage issue escalation and resolution by liaising with internal teams and third‑party partners.
- Ensure all interactions, actions, and account updates are accurately recorded in the CRM.
- Strategic Planning & Growth
- Conduct Strategic Trust Meetings to understand 1–3 year Trust objectives and align them with the organisation’s strategic vision.
- Develop and maintain detailed account plans, including value statements, roadmaps, and contact strategies.
- Identify and convert new opportunities within existing accounts and support prospecting of new accounts when required.
- Review account profitability and work with Commercial Finance to maximise long‑term value.
- Contract Management
- Manage contract amendments, including CCNs, product additions, and new subcontracts.
- Support annual budget setting with Trust teams.
- Oversee contract exit planning to ensure a positive final customer experience.
- Implementation & Onboarding
- Receive handover from the sales team following successful bids.
- Lead contract setup activities and coordinate with internal teams and third‑party partners.
- Support the implementation phase to ensure smooth onboarding and operational readiness.
- Cross‑Functional Collaboration
- Work closely with finance, operations, customer services, technical services, procurement, commercial contracts, access & innovation, and third‑party partners.
- Share insights and customer knowledge with Sales teams through Gold Sheet collaboration and CRM updates.
- Support colleagues during vacancies, holidays, or increased business demand.
- Operational meetings and KPI reviews
- Quarterly Business Reviews
- Strategic Trust planning sessions
- Financial and budget meetings
- Contract amendments and documentation
- Issue management and escalation
- CRM updates and task management
- Implementation and onboarding support
- Contribution to wider business projects
- Excellent communication and stakeholder management
- Commercially astute with the ability to analyse financial and operational data
- Proactive, organised, and able to prioritise in a dynamic environment
- Skilled in navigating matrix organisations and influencing without authority
- Customer‑centric mindset with a focus on long‑term partnership value
Strategic NHS Account Partner employer: Proclinical Staffing
As a Strategic NHS Account Partner, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, ensuring that you have the resources and opportunities to build meaningful relationships with NHS stakeholders while delivering exceptional customer experiences. With a commitment to work-life balance and a focus on long-term partnership success, we offer a rewarding career path in the heart of the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic NHS Account Partner
✨Tip Number 1
Network like a pro! Get out there and connect with people in the NHS sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the NHS Trusts you’re interested in and understand their goals and challenges. This way, you can tailor your answers to show how you can add value and help them achieve their objectives.
✨Tip Number 3
Showcase your customer-centric mindset! During interviews, share examples of how you've built long-term relationships and improved customer experiences in previous roles. This will demonstrate that you’re not just about numbers but also about people.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note or message. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reinforce those connections we talked about!
We think you need these skills to ace Strategic NHS Account Partner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic NHS Account Partner role. Highlight your experience in account management and customer satisfaction, as these are key to what we’re looking for at StudySmarter.
Showcase Your Communication Skills:Since this role involves building relationships with Trust stakeholders, it’s essential to demonstrate your excellent communication skills. Use examples from your past experiences where you’ve successfully managed stakeholder relationships or resolved issues.
Highlight Your Analytical Abilities:We love candidates who can analyse financial and operational data. Make sure to include any relevant experience that showcases your ability to interpret data and make strategic decisions based on your findings.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Proclinical Staffing
✨Know Your NHS Landscape
Before the interview, brush up on the current trends and challenges facing the NHS. Understanding the strategic objectives of NHS Trusts will help you demonstrate your knowledge and show how you can align with their goals.
✨Showcase Your Relationship-Building Skills
Be ready to share examples of how you've built and maintained relationships with stakeholders in previous roles. Highlight your ability to engage with senior management and C-suite executives, as this is crucial for the Account Manager position.
✨Prepare for Operational Scenarios
Think about potential operational challenges that might arise in managing NHS accounts. Prepare to discuss how you would lead meetings, handle KPI reviews, and resolve issues effectively, showcasing your proactive approach.
✨Demonstrate a Customer-Centric Mindset
During the interview, emphasise your commitment to customer satisfaction. Share specific instances where you've gathered feedback and implemented changes to improve the customer experience, aligning with the role's focus on long-term partnership value.
