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- Tasks: Manage customer accounts and ensure safe delivery of medicines in healthcare.
- Company: Proclinical, a leading life sciences recruiter driving healthcare innovation.
- Benefits: Gain valuable experience in a dynamic environment with potential for career growth.
- Why this job: Be part of a team that impacts healthcare by ensuring compliance and efficiency.
- Qualifications: Strong customer service skills and proficiency in IT tools; SAP experience is a plus.
- Other info: Flexible work environment with opportunities for cross-functional projects.
The predicted salary is between 28800 - 48000 £ per year.
Help bring science to life with this Supply Chain and Data Management position that assists with driving healthcare innovation! Proclinical is seeking a Supply Chain Customer Service Expert to ensure medicines are delivered safely and efficiently to healthcare professionals and patients while adhering to regulatory requirements. You will manage customer accounts, validate eligibility, maintain accurate master data in SAP, and support Direct-to-Pharmacy and Direct Account supply chains. This position requires flexibility, strong prioritization skills, and a commitment to excellent service. Some travel may be required for office or training purposes.
Responsibilities
- Set up and maintain customer accounts, including validating requests and updating records in SAP.
- Resolve internal and external queries related to customer master data promptly and compliantly.
- Perform scheduled revalidations of customer accounts and ensure compliance with SOP timelines.
- Validate licenses and authorizations to ensure products are supplied to appropriately registered premises.
- Conduct monthly audits and ensure adherence to Good Distribution Practice (GDP) regulations.
- Monitor data flow between systems, identify and elevate system errors, and resolve interface issues.
- Act as a subject matter expert for assigned processes and suggest improvements to enhance compliance and efficiency.
- Manage team inbox and maintain accurate filing systems for customer account documentation.
- Contribute to cross-functional projects and initiatives to improve processes and support innovation.
Key Skills and Requirements
- Strong customer service skills, particularly in handling challenging queries by phone.
- Proficiency in IT tools, including MS Office; SAP experience is advantageous.
- High accuracy and attention to detail under pressure.
- Confident decision-making abilities and strong analytical skills.
- Excellent written and verbal communication skills.
- Ability to work effectively in a fast-paced, multitasking environment.
- Secondary education (GCSE or equivalent), including math and English.
Supply Chain Customer Service Expert in Redhill employer: Proclinical Staffing
Contact Detail:
Proclinical Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Customer Service Expert in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Supply Chain Customer Service Expert role.
✨Tip Number 2
Prepare for those interviews! Research the company and understand their supply chain processes. We want you to be able to discuss how your skills can enhance their operations and compliance. Show them you’re the perfect fit!
✨Tip Number 3
Practice your customer service skills! Since this role involves handling challenging queries, we suggest role-playing with a friend or family member. This will help you feel more confident when addressing tough questions during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, we’re here to help – just reach out to us!
We think you need these skills to ace Supply Chain Customer Service Expert in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supply Chain Customer Service Expert role. Highlight your customer service skills and any experience with SAP or data management. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about healthcare innovation and how your background makes you a great fit for this position. We love seeing genuine enthusiasm!
Showcase Your Attention to Detail: In this role, accuracy is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our amazing team at StudySmarter!
How to prepare for a job interview at Proclinical Staffing
✨Know Your Stuff
Make sure you understand the ins and outs of supply chain management, especially in healthcare. Brush up on SAP and be ready to discuss how you've used it in past roles. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Customer Service is Key
Prepare examples of how you've handled challenging customer queries in the past. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your strong customer service skills and your ability to stay calm under pressure.
✨Attention to Detail Matters
Since this role requires high accuracy, be ready to talk about how you ensure precision in your work. You might want to share methods you use for double-checking data or how you manage your time to avoid errors, especially when multitasking.
✨Show Your Flexibility
This position may involve some travel and adapting to new challenges. Be prepared to discuss times when you've had to be flexible in your work. Highlight your ability to prioritise tasks and adapt to changing circumstances, which is crucial in a fast-paced environment.