At a Glance
- Tasks: Manage NHS accounts, ensuring customer satisfaction and operational excellence.
- Company: Join a leading organisation dedicated to enhancing healthcare partnerships.
- Benefits: 12-month contract with competitive pay and opportunities for professional growth.
- Other info: Dynamic role with cross-functional collaboration and career advancement potential.
- Why this job: Make a real difference in the NHS while building valuable relationships.
- Qualifications: Strong relationship-building skills and experience in stakeholder management.
The predicted salary is between 40000 - 50000 € per year.
12 month contract in London. The Account Manager is responsible for managing, retaining, and growing NHS customer accounts by acting as the primary point of coordination across operational, strategic, and commercial activities. The role ensures customers receive a superior experience by bringing their voice into the organisation and aligning internal and external resources to deliver long‑term value and partnership success.
Key Responsibilities
- Account Management & Customer Experience
- Act as the custodian of customer satisfaction across assigned NHS accounts.
- Build deep, long‑term relationships with Trust stakeholders, including senior management and C‑suite.
- Ensure customers receive a consistent, high‑quality experience across all touchpoints.
- Monitor customer feedback and escalate improvement areas where needed.
- Operational Delivery
- Lead and coordinate operational meetings, including KPI reviews, service performance updates, and financial metrics.
- Deliver Quarterly Business Reviews, analysing performance, identifying risks, and setting priorities for the upcoming quarter.
- Manage issue escalation and resolution by liaising with internal teams and third‑party partners.
- Ensure all interactions, actions, and account updates are accurately recorded in the CRM.
- Strategic Planning & Growth
- Conduct Strategic Trust Meetings to understand 1–3 year Trust objectives and align them with the organisation’s strategic vision.
- Develop and maintain detailed account plans, including value statements, roadmaps, and contact strategies.
- Identify and convert new opportunities within existing accounts and support prospecting of new accounts when required.
- Review account profitability and work with Commercial Finance to maximise long‑term value.
- Contract Management
- Manage contract amendments, including CCNs, product additions, and new subcontracts.
- Support annual budget setting with Trust teams.
- Oversee contract exit planning to ensure a positive final customer experience.
- Implementation & Onboarding
- Receive handover from the sales team following successful bids.
- Lead contract setup activities and coordinate with internal teams and third‑party partners.
- Support the implementation phase to ensure smooth onboarding and operational readiness.
- Cross‑Functional Collaboration
- Work closely with finance, operations, customer services, technical services, procurement, commercial contracts, access & innovation, and third‑party partners.
- Share insights and customer knowledge with Sales teams through Gold Sheet collaboration and CRM updates.
- Support colleagues during vacancies, holidays, or increased business demand.
Key Activities
- Operational meetings and KPI reviews
- Quarterly Business Reviews
- Strategic Trust planning sessions
- Financial and budget meetings
- Contract amendments and documentation
- Issue management and escalation
- CRM updates and task management
- Implementation and onboarding support
- Contract exit planning
- Contribution to wider business projects
Skills & Attributes
- Strong relationship‑building skills across complex, multi‑layered NHS environments
- Excellent communication and stakeholder management
- Commercially astute with the ability to analyse financial and operational data
- Proactive, organised, and able to prioritise in a dynamic environment
- Skilled in navigating matrix organisations and influencing without authority
- Customer‑centric mindset with a focus on long‑term partnership value
Account Manager / Contract Management in London employer: Proclinical Staffing
As an Account Manager in London, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. Our commitment to fostering long-term relationships with NHS stakeholders ensures that you will play a pivotal role in delivering exceptional customer experiences while benefiting from comprehensive training and career advancement opportunities. Join us to be part of a collaborative team that values your contributions and empowers you to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager / Contract Management in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the NHS sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the NHS and its current challenges. Be ready to discuss how you can enhance customer satisfaction and drive long-term value. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of standing out and getting noticed by our hiring team. Let’s get you that dream job!
We think you need these skills to ace Account Manager / Contract Management in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in account management and customer satisfaction. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Relationship-Building Skills:Since this role is all about managing relationships, give us examples of how you've successfully built and maintained connections in previous roles. We love hearing about your experiences with stakeholders, especially in complex environments like the NHS.
Be Data-Driven:We’re looking for someone who can analyse financial and operational data effectively. Include any relevant metrics or KPIs from your past roles that demonstrate your ability to drive results and improve customer experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Proclinical Staffing
✨Know Your NHS Landscape
Familiarise yourself with the NHS structure and key stakeholders. Understanding how Trusts operate and their objectives will help you build rapport during the interview. Be ready to discuss how you can enhance customer satisfaction and align with their strategic goals.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your ability to engage with senior management and C-suite executives, as this is crucial for the Account Manager position. Use specific anecdotes that demonstrate your customer-centric approach.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you analyse financial and operational data to drive decisions. Bring examples of how you've used KPIs and performance metrics to improve customer experiences or identify growth opportunities. This will show your commercial acumen and strategic thinking.
✨Prepare for Scenario-Based Questions
Anticipate questions about managing issues and escalations. Think of scenarios where you've successfully resolved conflicts or improved processes. This will showcase your problem-solving skills and your proactive approach to ensuring a smooth operational delivery.
