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- Tasks: Provide face-to-face IT support and resolve queries with a calm, customer-focused approach.
- Company: Proclinical is a leading recruitment agency in the pharmaceutical and biotech industries.
- Benefits: Gain hands-on experience in IT support with training provided for enterprise solutions.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact on user satisfaction.
- Qualifications: Strong problem-solving skills and familiarity with ITSM systems are essential; customer service experience is a plus.
- Other info: This is a 3-month contract role with opportunities to learn and grow in a supportive environment.
Job Title: Customer Service Analyst (IT)
Job Function: Customer Support
Therapy Area/Industry: Information Technology
Contract Length – 3 months
Job Description:
Proclinical is seeking a Customer Service Analyst to deliver proactive, customer-focused, onsite support to a large user base. Your role will involve resolving IT queries with a calm and empathetic approach, ensuring excellent customer service. Familiarity with ITSM systems for logging and tracking incidents is essential, and you will work within service level agreements (SLAs). Training will be provided for enterprise solutions, but prior exposure is advantageous.
Responsibilities:
– Provide face-to-face IT support to end users.
– Resolve IT queries and problems swiftly and effectively.
– Log and track incidents using ITSM systems.
– Identify and report recurring issues for further investigation.
– Build and maintain strong team relationships.
– Configure and build computers for new and existing users.
– Support meeting room technology and various devices.
Key Skills and Requirements:
– Strong problem-solving and interpersonal skills.
– Experience with ITSM systems.
– Ability to work within SLAs.
– Familiarity with Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink is beneficial.
– Experience with iOS devices, Windows hardware, and meeting room technology is advantageous.
– Eagerness to learn and acquire new technical skills.
– Previous face-to-face customer service experience is desirable.
Please apply on Linkedin.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.
Proclinical Staffing is an equal opportunity employer.
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IT Customer Service Analyst employer: Proclinical Staffing
Contact Detail:
Proclinical Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Service Analyst
✨Tip Number 1
Familiarize yourself with ITSM systems like ServiceNow, as this is crucial for logging and tracking incidents. Consider taking a quick online course or tutorial to boost your confidence in using these tools.
✨Tip Number 2
Brush up on your problem-solving skills by practicing common IT issues you might encounter. Role-playing scenarios with friends or colleagues can help you prepare for real-life situations.
✨Tip Number 3
Since face-to-face customer service experience is desirable, think about how you can showcase your interpersonal skills. Prepare examples from past experiences where you successfully resolved customer issues.
✨Tip Number 4
Stay updated on the latest technologies, especially Google Suite, iOS, and Windows 11. Being knowledgeable about these platforms will not only help you in the role but also impress your potential employers.
We think you need these skills to ace IT Customer Service Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Customer Service Analyst position. Understand the key responsibilities and required skills, such as familiarity with ITSM systems and strong problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and IT support. Emphasize any previous roles where you resolved IT queries or worked with ITSM systems, and mention your familiarity with tools like Google Suite and Windows 11.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and eagerness to learn. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team at Proclinical.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Proclinical Staffing
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved IT issues in the past. Highlight your calm and empathetic approach when dealing with customers, as this is crucial for the role.
✨Familiarize Yourself with ITSM Systems
Since experience with ITSM systems is essential, make sure you understand how they work. If you have prior exposure, be ready to talk about it and how it helped you in previous roles.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of Google Suite, iOS, Windows 11, and other relevant technologies mentioned in the job description. Being able to speak confidently about these tools will show your readiness for the position.
✨Emphasize Team Collaboration
The ability to build and maintain strong relationships within a team is important. Share examples of how you've successfully collaborated with colleagues in the past to enhance customer service.
