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- Tasks: Provide proactive IT support to over 2,000 users and configure computers.
- Company: Proclinical is a dynamic company focused on innovative IT solutions.
- Benefits: Gain hands-on experience in a supportive environment with opportunities for growth.
- Why this job: Develop your IT skills while making a real impact in a vibrant team.
- Qualifications: Previous experience with Google Suite, iOS, and Windows is a plus.
- Other info: Ideal for tech enthusiasts eager to learn and grow in customer service.
The predicted salary is between 24000 - 36000 £ per year.
Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. This is an excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment.
- Provide proactive, customer-focused support to over 2,000 end users.
- Support the imaging and configuration of many computers.
- Learn and adapt to our enterprise solutions such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink.
- Assist in building and configuring computers for new starters and upgrading existing users' laptops.
- Previous exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink would be an advantage.
- Experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial.
- Experience in a face-to-face customer service environment is advantageous.
- Strong customer service skills.
- Curious mindset with a passion for IT.
IT Customer Service Analyst employer: Proclinical Staffing
Contact Detail:
Proclinical Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Service Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Google Suite, iOS, and Windows 11. Having hands-on experience or even just a solid understanding of these platforms will help you stand out during interviews.
✨Tip Number 2
Highlight any previous customer service experience, especially in face-to-face settings. Be prepared to share examples of how you've successfully resolved issues for customers, as this role heavily focuses on proactive support.
✨Tip Number 3
Show your curiosity and passion for IT by discussing any personal projects or experiences related to technology. This could include building computers, troubleshooting devices, or learning new software, which demonstrates your eagerness to grow in the field.
✨Tip Number 4
Prepare to discuss how you would approach common IT problems that end users might face. Think about scenarios where you can showcase your problem-solving skills and how you would communicate solutions effectively to non-technical users.
We think you need these skills to ace IT Customer Service Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and IT support. Emphasise any previous roles where you provided face-to-face support or worked with the technologies mentioned, such as Google Suite or Windows 11.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and customer service abilities. Show how your curiosity for IT aligns with the company's needs.
Highlight Relevant Skills: Clearly list any technical skills or experiences related to the job description, such as familiarity with iOS devices or experience with ServiceNow. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Proclinical Staffing
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent support.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a good understanding of the technologies mentioned in the job description, such as Google Suite, iOS, and Windows 11. Being able to discuss these platforms confidently will demonstrate your readiness for the role.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge and problem-solving abilities. Brush up on common IT issues and solutions, especially those related to imaging and configuring computers, as this is a key part of the job.
✨Demonstrate Your Curiosity and Passion for IT
Employers love candidates who are genuinely interested in their field. Be ready to discuss what excites you about IT and how you keep up with industry trends. This will show that you're not just looking for any job, but that you're passionate about contributing to their team.
