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- Tasks: Provide proactive, customer-focused IT support to over 2,000 users and configure computers.
- Company: Proclinical is a dynamic company dedicated to delivering exceptional customer service in IT.
- Benefits: Gain hands-on experience in a supportive environment with opportunities for skill development.
- Why this job: Perfect for tech enthusiasts wanting to enhance their problem-solving and people skills.
- Qualifications: Previous exposure to Google Suite, iOS, Windows 11, and customer service experience preferred.
- Other info: Ideal for high school and college students eager to kickstart their IT careers.
The predicted salary is between 30000 - 42000 £ per year.
Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. This is an excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment.
- Provide proactive, customer-focused support to over 2,000 end users.
- Support the imaging and configuration of many computers.
- Learn and adapt to our enterprise solutions such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink.
- Assist in building and configuring computers for new starters and upgrading existing users' laptops.
- Previous exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink would be an advantage.
- Experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial.
- Experience in a face-to-face customer service environment is advantageous.
- Strong customer service skills.
- Curious mindset with a passion for IT.
IT Client Services Analyst employer: Proclinical Staffing
Contact Detail:
Proclinical Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Client Services Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Google Suite, iOS, and Windows 11. Having hands-on experience or even just a solid understanding of these platforms will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you articulate your problem-solving approach and demonstrate your ability to handle face-to-face interactions effectively.
✨Tip Number 3
Network with current or former employees of Proclinical on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach during the interview.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your IT skills and customer service abilities. Being able to share real-life scenarios where you've successfully resolved issues will make a strong impression.
We think you need these skills to ace IT Client Services Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and IT support. Emphasise any previous roles where you provided face-to-face support or worked with technologies mentioned in the job description, such as Google Suite or Windows 11.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and customer service abilities. Show how your curiosity and passion for IT make you a great fit for the team.
Highlight Relevant Skills: When filling out your application, ensure you highlight skills that align with the job requirements. Focus on your experience with iOS devices, Windows hardware, and any familiarity with enterprise solutions like ServiceNow or MobileIron.
Proofread Your Application: Before submitting, take the time to proofread your application. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Proclinical Staffing
✨Showcase Your Customer Service Skills
Since the role is heavily focused on providing customer support, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to communicate clearly and effectively, especially in face-to-face situations.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a good understanding of the technologies mentioned in the job description, such as Google Suite, iOS, and Windows 11. If possible, try to demonstrate your knowledge during the interview by discussing how you've used these tools in previous roles or personal projects.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've encountered IT issues and how you resolved them. This will show your potential employer that you possess the analytical skills necessary for the role and that you're proactive in finding solutions.
✨Express Your Curiosity and Passion for IT
Employers love candidates who are genuinely interested in their field. Be ready to talk about what excites you about IT and how you stay updated with the latest trends and technologies. This will help convey your enthusiasm for the role and the industry.
