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- Tasks: Support global HR operations and deliver high-quality services to internal customers.
- Company: Proclinical, a leading life sciences recruiter with a focus on exceptional talent.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Join a fast-paced team and make a real impact in HR services.
- Qualifications: Experience in HR Shared Services and strong customer service skills.
- Other info: Opportunities for career growth and continuous improvement initiatives.
The predicted salary is between 30000 - 50000 £ per year.
Overview
Proclinical is seeking an HR Shared Service Specialist to support the efficient operation of a global HR Shared Services function. In this role, you will provide technical and functional support for HR inquiries, focusing on delivering high-quality services to internal customers. You will also contribute to global HR programs and process improvement initiatives.
Responsibilities
Leave and Time Management:
- Administer and process employee leave requests in line with company policies and local regulations.
- Support managers and employees with queries related to leave entitlements, absence reporting, and timesheet submissions.
- Manage cases related to long-term leaves, ensuring proper documentation and coordination with stakeholders.
- Monitor compliance with leave and time reporting policies, escalating issues as needed.
HR Shared Services Support:
- Act as the first point of contact for HR-related queries through established service channels (e.g., HR ticketing systems).
- Maintain employee records and ensure data accuracy.
- Provide payroll and benefits teams with accurate leave and time tracking data.
- Collaborate with HR Business Partners and Centers of Excellence to deliver seamless HR services.
- Support HR processes such as onboarding, offboarding, employee data changes, and reporting.
Continuous Improvement and Compliance:
- Identify opportunities to streamline leave and time management processes.
- Ensure compliance with company policies, procedures, and employment legislation.
- Conduct regular audits on HR processes, employee data, and documentation to ensure compliance and best practices.
Key Skills and Requirements
- Experience in HR Shared Services, HR Operations, or similar roles within a global or multi-regional organization.
- Strong understanding of HR processes, policies, and procedures, with experience supporting HR inquiries such as benefits and employee programs.
- Familiarity with HR ticketing systems (e.g., ServiceNow, SuccessFactors) is preferred.
- Strong customer service orientation with a proven ability to deliver high-quality HR support in a fast-paced environment.
- High attention to detail and strong organizational skills, with the ability to manage multiple tasks simultaneously.
If you are having difficulty in applying or if you have any questions, please contact Dean Fisher at d.fisher@proclinical.com.
Apply
If you are interested in applying to this exciting opportunity, then please click \’Apply\’ or to speak to one of our specialists please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.
By submitting this application, you confirm that you\\\’ve read and understood our privacy policy, which informs you how we process and safeguard your data – https://www.proclinical.com/privacy-policy
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HR Shared Service Specialist employer: Proclinical Staffing
Contact Detail:
Proclinical Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Shared Service Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees in HR roles, especially those who have worked in shared services. They can give you insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on common HR scenarios. Think about how you would handle leave requests or compliance issues. We want you to show off your problem-solving skills and customer service orientation!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
✨Tip Number 4
Apply through our website for the best chance at landing that HR Shared Service Specialist role. It’s the quickest way to get your application in front of the right people, and we’re here to support you every step of the way!
We think you need these skills to ace HR Shared Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Shared Service Specialist role. Highlight relevant experience in HR operations and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Customer Service Skills: Since this role involves supporting internal customers, make sure to highlight your customer service experience. Share examples of how you've successfully handled HR inquiries or resolved issues in the past. We appreciate a proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Proclinical Staffing
✨Know Your HR Stuff
Make sure you brush up on HR processes, policies, and procedures. Familiarity with leave management and compliance is key, so be ready to discuss your experience in these areas. It shows you're not just a candidate, but someone who understands the role inside out.
✨Show Off Your Customer Service Skills
As an HR Shared Service Specialist, you'll be the first point of contact for HR queries. Prepare examples of how you've delivered high-quality support in previous roles. Highlight your ability to handle multiple tasks while maintaining a strong customer service orientation.
✨Get Familiar with HR Tech
If you have experience with HR ticketing systems like ServiceNow or SuccessFactors, make sure to mention it. If not, do a bit of research on these tools. Being tech-savvy can set you apart from other candidates and show that you're ready to hit the ground running.
✨Think Continuous Improvement
Be prepared to discuss how you've identified opportunities for process improvement in past roles. Companies love candidates who can think critically about their work and suggest ways to streamline operations. Bring specific examples to the table!
