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- Tasks: Provide face-to-face support and configure computers for over 2,000 users.
- Company: Proclinical is a dynamic company focused on customer service excellence.
- Benefits: Gain hands-on experience with cutting-edge technology and enjoy a collaborative work environment.
- Why this job: Join a passionate team and make a real impact in customer satisfaction.
- Qualifications: Previous experience with Google Suite, iOS, and Windows is a plus; strong customer service skills required.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in a supportive setting.
The predicted salary is between 30000 - 42000 £ per year.
Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers.
- Provide proactive, customer-focused support to over 2,000 end users.
- Support the imaging and configuration of many computers.
- Learn and adapt to our enterprise solutions such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink.
- Assist in building and configuring computers for new starters and upgrading existing users' laptops.
Previous exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink would be an advantage. Experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customer service environment is advantageous. Strong customer service skills.
Client Services Analyst, Customer Services employer: Proclinical Staffing
Contact Detail:
Proclinical Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Analyst, Customer Services
✨Tip Number 1
Familiarise yourself with the specific tools and platforms mentioned in the job description, such as Google Suite, iOS, and Windows 11. Having hands-on experience or even just a solid understanding of these technologies will help you stand out during the interview.
✨Tip Number 2
Highlight any previous customer service experience, especially in face-to-face settings. Be prepared to share examples of how you've successfully resolved customer issues or provided support, as this will demonstrate your strong customer service skills.
✨Tip Number 3
Show your enthusiasm for learning and adapting to new technologies. During your interactions with us, express your willingness to quickly get up to speed with enterprise solutions like ServiceNow and MobileIron, as this is crucial for the role.
✨Tip Number 4
If possible, try to connect with current or former employees on professional networking sites. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview with us.
We think you need these skills to ace Client Services Analyst, Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise any previous roles where you provided face-to-face support or worked with the technologies mentioned, such as Google Suite, iOS, and Windows 11.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention specific experiences that demonstrate your strong customer service skills and ability to adapt to new technologies.
Showcase Technical Skills: If you have experience with the specific platforms listed in the job description, make sure to include this in both your CV and cover letter. Highlight any hands-on experience with imaging and configuring computers, as well as familiarity with tools like ServiceNow and MobileIron.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Proclinical Staffing
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and provide solutions.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a good understanding of the technologies mentioned in the job description, such as Google Suite, iOS, Windows 11, and ServiceNow. Being able to discuss these platforms confidently will demonstrate your readiness for the role.
✨Prepare for Technical Questions
Expect questions related to computer imaging and configuration. Brush up on your technical knowledge and be ready to explain processes or troubleshoot common issues. This will show that you are proactive and knowledgeable.
✨Demonstrate Adaptability
The role requires learning and adapting to various enterprise solutions. Share experiences where you've quickly learned new systems or technologies, showcasing your ability to adapt in a fast-paced environment.
