At a Glance
- Tasks: Manage NHS accounts, ensuring customer satisfaction and operational excellence.
- Company: Join a dynamic organisation focused on healthcare partnerships.
- Benefits: 12-month contract with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on long-term partnership success.
- Why this job: Make a real difference in healthcare by building lasting relationships.
- Qualifications: Strong relationship-building skills and excellent communication abilities required.
The predicted salary is between 40000 - 50000 € per year.
12 month contract in London. The Account Manager is responsible for managing, retaining, and growing NHS customer accounts by acting as the primary point of coordination across operational, strategic, and commercial activities. The role ensures customers receive a superior experience by bringing their voice into the organisation and aligning internal and external resources to deliver long‑term value and partnership success.
Key Responsibilities
- Account Management & Customer Experience
- Act as the custodian of customer satisfaction across assigned NHS accounts.
- Build deep, long‑term relationships with Trust stakeholders, including senior management and C‑suite.
- Ensure customers receive a consistent, high‑quality experience across all touchpoints.
- Monitor customer feedback and escalate improvement areas where needed.
- Operational Delivery
- Lead and coordinate operational meetings, including KPI reviews, service performance updates, and financial metrics.
- Deliver Quarterly Business Reviews, analysing performance, identifying risks, and setting priorities for the upcoming quarter.
- Manage issue escalation and resolution by liaising with internal teams and third‑party partners.
- Ensure all interactions, actions, and account updates are accurately recorded in the CRM.
- Strategic Planning & Growth
- Conduct Strategic Trust Meetings to understand 1–3 year Trust objectives and align them with the organisation’s strategic vision.
- Develop and maintain detailed account plans, including value statements, roadmaps, and contact strategies.
- Identify and convert new opportunities within existing accounts and support prospecting of new accounts when required.
- Review account profitability and work with Commercial Finance to maximise long‑term value.
- Contract Management
- Manage contract amendments, including CCNs, product additions, and new subcontracts.
- Support annual budget setting with Trust teams.
- Oversee contract exit planning to ensure a positive final customer experience.
- Implementation & Onboarding
- Receive handover from the sales team following successful bids.
- Lead contract setup activities and coordinate with internal teams and third‑party partners.
- Support the implementation phase to ensure smooth onboarding and operational readiness.
- Cross‑Functional Collaboration
- Work closely with finance, operations, customer services, technical services, procurement, commercial contracts, access & innovation, and third‑party partners.
- Share insights and customer knowledge with Sales teams through Gold Sheet collaboration and CRM updates.
- Support colleagues during vacancies, holidays, or increased business demand.
Key Activities
- Operational meetings and KPI reviews
- Quarterly Business Reviews
- Strategic Trust planning sessions
- Financial and budget meetings
- Contract amendments and documentation
- Issue management and escalation
- CRM updates and task management
- Implementation and onboarding support
- Contract exit planning
- Contribution to wider business projects
Skills & Attributes
- Strong relationship‑building skills across complex, multi‑layered NHS environments
- Excellent communication and stakeholder management
- Commercially astute with the ability to analyse financial and operational data
- Proactive, organised, and able to prioritise in a dynamic environment
- Skilled in navigating matrix organisations and influencing without authority
- Customer‑centric mindset with a focus on long‑term partnership value
Account Manager - 12 months Contract in City of London employer: Proclinical Staffing
As an Account Manager in London, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. Our commitment to fostering long-term partnerships with NHS customers ensures that you will play a pivotal role in delivering exceptional service while enjoying a collaborative environment that values your insights and contributions. With opportunities for professional advancement and a focus on work-life balance, we are dedicated to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - 12 months Contract in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the NHS sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the NHS Trusts you’re applying to and understand their goals and challenges. This way, you can tailor your answers to show how you can help them achieve their objectives.
✨Tip Number 3
Showcase your customer-centric mindset! During interviews, share examples of how you've built strong relationships and improved customer experiences in the past. This will demonstrate that you’re the right fit for managing NHS accounts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Account Manager - 12 months Contract in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing customer accounts, especially within the NHS, and showcase how you've built strong relationships with stakeholders.
Showcase Your Skills:We want to see your relationship-building skills shine! Use specific examples to demonstrate your communication prowess and how you've successfully navigated complex environments. This will help us understand your fit for the role.
Be Customer-Centric:Emphasise your customer-centric mindset in your application. Share instances where you've gone above and beyond to ensure customer satisfaction and how you’ve used feedback to drive improvements.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Proclinical Staffing
✨Know Your NHS Landscape
Familiarise yourself with the NHS structure and key stakeholders. Understanding how Trusts operate and their objectives will help you build rapport and demonstrate your commitment to customer satisfaction during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built long-term relationships in previous roles. Highlight specific instances where your communication and stakeholder management skills led to positive outcomes, especially in complex environments.
✨Be Data-Driven
Since the role involves analysing financial and operational data, come prepared with examples of how you've used data to drive decisions or improve performance. This will show your commercial acumen and ability to contribute to strategic planning.
✨Demonstrate Proactivity and Organisation
Share experiences that illustrate your proactive approach and organisational skills. Discuss how you've managed multiple priorities in a dynamic environment, ensuring that customer needs are met while also driving internal processes.
