At a Glance
- Tasks: Solve real-world IT problems and support critical systems in a dynamic environment.
- Company: Join an innovative tech company leading in medical technology.
- Benefits: Earn £37,000-£38,000, enjoy hybrid working, and gain valuable experience.
- Other info: Work in a varied technical landscape with excellent career growth opportunities.
- Why this job: Collaborate with science teams on impactful projects while enhancing your IT skills.
- Qualifications: Degree or equivalent experience; certifications in AWS/Azure and Microsoft 365 preferred.
The predicted salary is between 38000 - 38000 £ per year.
Step into a varied IT role where you'll solve real‑world problems and keep business‑critical systems running securely and efficiently. Proclinical is working alongside an innovative technology company to recruit an Information Technology Support Analyst to work across cloud infrastructure, Microsoft 365, AWS, Azure, cybersecurity and business‑critical IT support in a highly collaborative environment. Based in London, this role is primarily on‑site. You will work closely with science and engineering teams, helping to ensure systems, networks and data storage solutions are secure, efficient and fit for purpose.
The Role
As the Information Technology Support Analyst, you will help maintain and improve the organisation's IT estate across on‑premise and cloud environments. From supporting Microsoft 365 and server infrastructure to contributing to AWS/Azure administration, cybersecurity, IT compliance and disaster recovery, you will play an important part in keeping technology services resilient and secure. This role will suit someone who enjoys working across a varied technical landscape, solving problems, supporting users and partnering with specialist teams to deliver reliable IT solutions.
Key Responsibilities
- Ensure systems and networks run smoothly, securely and efficiently
- Implement and maintain secure solutions for storing company information and data
- Work closely with science and engineering teams to understand and support computational storage needs
- Liaise with third‑party suppliers to source and procure IT products and services
- Conduct IT risk assessments and contribute to ongoing risk mitigation
- Support the development and continuous improvement of the disaster recovery plan
- Help maintain compliance, resilience and security across the IT environment
- Provide day‑to‑day IT support across infrastructure, systems and end‑user technology
- Carry out a broad range of IT tasks independently and as part of a wider team
- Support additional IT‑related projects and responsibilities as required
Education and Certifications
- Degree educated or equivalent experience
- AWS and/or Azure certifications
- MCSE and/or CCNA
- Office 365 / Microsoft 365 certification
- Industry‑recognised firewall & security accreditations
- CompTIA certifications
Technical Skills
- Experience supporting Microsoft 365 / Office 365 environments
- Knowledge of AWS and/or Azure cloud platforms
- Understanding of cloud backup tools
- Experience documenting systems and educating end users on new technologies
- Strong awareness of IT security, compliance and best practice
Technical Experience
- Microsoft 365 & Microsoft Server operating systems
- Cisco networking
- Linux operating systems
- Experience working in a matrix support environment
Desirable Experience
- Exposure to ITIL and ISO frameworks
- Ability to work to tight deadlines and within operational constraints
- Strong analytical and problem‑solving skills
- Confidence explaining complex technical systems in simple, user‑friendly terms
Benefits
- Join an innovative company at the forefront of medical technology
- Work on a broad mix of IT support, cloud infrastructure, cybersecurity and resilience projects
- Collaborate directly with science and engineering teams on important, high‑impact work
- Be part of a London‑based team with some flexibility for hybrid working
- Gain valuable experience in a technically varied environment using Microsoft 365, AWS, Azure, Linux and Cisco networking
- Earn £37,000‑£38,000 per annum (permanent equivalent) on a 12‑month contract
IT Support Analyst employer: Proclinical Group
Proclinical is an exceptional employer, offering IT Support Analysts the opportunity to work in a dynamic and innovative environment at the forefront of medical technology. With a strong focus on collaboration, employee growth, and a diverse range of IT projects, team members can expect to develop their skills while contributing to meaningful work that impacts the healthcare sector. Located in London, the company promotes a flexible work culture, allowing for hybrid working arrangements, and provides competitive compensation alongside valuable experience in cutting-edge technologies.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Proclinical Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Proclinical Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Proclinical Group!
✨Direct Apply to Proclinical Group
Let's not forget to apply directly through the Proclinical Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Proclinical Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Proclinical Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Proclinical Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
