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- Tasks: Support HR operations by handling inquiries and managing the HR Helpdesk.
- Company: Join a leading pharmaceutical company dedicated to improving global health.
- Benefits: Enjoy flexible work options, corporate perks, and opportunities for professional growth.
- Why this job: Be part of impactful HR initiatives and contribute to a positive workplace culture.
- Qualifications: Experience in HR Shared Services or similar roles is essential; strong customer service skills required.
- Other info: Opportunity to collaborate on global HR programs and enhance your HR expertise.
The predicted salary is between 28800 - 43200 £ per year.
Proclinical is currently working alongside a pharmaceutical company seeking an HR Shared Service Specialist to support the efficient operation of the HR Shared Services function. You will provide both technical and functional support for HR inquiries globally, focusing on delivering timely, high-quality services to internal customers. Additionally, you will contribute to various global HR programs and process improvement initiatives.
Responsibilities:
- Provide high-quality, timely, and consistent support for internal customers through the HR Helpdesk.
- Handle inquiries related to benefits, programs, policies, systems, HR data, transactions, and training.
- Support the team in the functional and technical management of the HR Helpdesk.
- Collaborate on global and regional HR initiatives, such as Global Wellness Week, and other annual HR programs.
- Contribute to the development and ongoing management of the HR Information Repository.
- Maintain accurate and up-to-date employee records and support audit processes.
- Assist in maintaining and updating the company's HR intranet site.
- Support global mobility and immigration efforts.
- Perform regular audits on HR processes, employee data, and documentation to ensure compliance.
Key Skills and Requirements:
- Experience in HR Shared Services, HR Operations, or similar roles within a global or multi-regional organization.
- Strong understanding of HR processes, policies, and procedures.
- Experience in managing or supporting HR ticketing systems (e.g., ServiceNow, Success Factors) is preferred.
- Strong customer service orientation with the ability to deliver high-quality HR support in a fast-paced environment.
- High attention to detail and strong organizational skills.
HR Shared Service Specialist employer: Proclinical Group
Contact Detail:
Proclinical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Shared Service Specialist
✨Tip Number 1
Familiarise yourself with common HR ticketing systems like ServiceNow or Success Factors. Understanding how these platforms work will give you an edge during interviews, as you'll be able to discuss your experience and how you can contribute to the team's efficiency.
✨Tip Number 2
Brush up on your knowledge of global HR processes and policies. Being well-versed in these areas will not only help you answer questions confidently but also demonstrate your commitment to understanding the company's operations.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled HR inquiries in the past. Highlighting your ability to provide timely and high-quality support will resonate well with the hiring team.
✨Tip Number 4
Engage with current trends in HR, such as global wellness initiatives. Being able to discuss relevant programs and how they can benefit the organisation will set you apart as a candidate who is proactive and informed.
We think you need these skills to ace HR Shared Service Specialist
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the HR Shared Service Specialist position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in HR Shared Services or similar roles. Emphasise your understanding of HR processes and any experience with HR ticketing systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service orientation and attention to detail. Mention specific examples from your past experiences that demonstrate your ability to deliver high-quality HR support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the HR role.
How to prepare for a job interview at Proclinical Group
✨Understand HR Shared Services
Make sure you have a solid grasp of what HR Shared Services entails. Familiarise yourself with common processes, policies, and the specific systems mentioned in the job description, like ServiceNow or Success Factors. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Customer Service Skills
Since this role heavily focuses on providing support to internal customers, be prepared to discuss your customer service experience. Share examples of how you've handled inquiries or resolved issues in previous roles, highlighting your ability to deliver high-quality support in a fast-paced environment.
✨Highlight Attention to Detail
Given the importance of maintaining accurate employee records and compliance, emphasise your attention to detail. Prepare to discuss specific instances where your organisational skills made a difference, such as successful audits or process improvements you've contributed to.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in HR situations. Think about potential challenges you might face in the role and how you would approach them. This will show your critical thinking skills and readiness to tackle real-world HR issues.
