Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients, manage deliverables, and ensure satisfaction in a part-time role.
- Company: Proclinical is a top life sciences recruiter connecting talent with global opportunities.
- Benefits: Flexible hours, remote work options, and the chance to grow your career.
- Why this job: Join a dynamic team, build relationships, and make a real impact in the life sciences sector.
- Qualifications: Bachelor's degree required; strong communication and analytical skills essential.
- Other info: Must have the right to work in the location or hold an EU passport.
The predicted salary is between 24000 - 36000 £ per year.
Proclinical is seeking a Client Services Representative to support clients in maximizing the value of products and services, fostering long-term, productive relationships. This part-time role involves ensuring client satisfaction, managing deliverables, and identifying opportunities for growth. You will act as a key point of contact for clients, ensuring their needs are met while maintaining high-quality standards.
Please note that to be considered for this role you must have the right to work in this location or hold an EU passport.
Responsibilities:
- Fulfill contract specifications and respond to ad-hoc client requests to build satisfaction.
- Assist in establishing and maintaining effective business relationships with clients.
- Ensure deliverables meet client specifications, including timeliness and quality.
- Collaborate with account managers to optimize client value from products and services.
- Maintain internal communication with sales and support teams regarding client activities.
- Monitor performance against service agreements and ensure obligations are met.
- Research and analyze client-specific business lines or therapeutic markets to address inquiries.
- Conduct product, service, and process training for clients and team members.
- Represent the company in external client projects and service meetings.
- Mentor and guide other client service representatives as needed.
Key Skills and Requirements:
- Proficiency in PC applications, particularly Excel.
- Strong written and verbal communication skills.
- Ability to manage and analyze large transactional databases.
- Problem-solving, analytical, and customer service skills.
- Proven ability to develop and maintain relationships in diverse business environments.
- Experience in meeting facilitation, presentations, and training.
- Ability to travel to client sites and offices as required.
- Bachelor\’s degree in a relevant field.
- Familiarity with pharmaceutical industry practices and products is advantageous.
If you are having difficulty in applying or if you have any questions, please contact Harry Budge at h.budge@proclinical.com.
Apply Now:
If you are interested in applying to this exciting opportunity, then please click \’Apply\’ or to speak to one of our specialists please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.
By submitting this application, you confirm that you\’ve read and understood our privacy policy, which informs you how we process and safeguard your data – https://www.proclinical.com/privacy-policy
#J-18808-Ljbffr
Client Services Rep 3_GB employer: Proclinical Group
Contact Detail:
Proclinical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Rep 3_GB
✨Tip Number 1
Familiarise yourself with the pharmaceutical industry and its practices. Understanding the specific products and services offered will help you engage more effectively with clients and demonstrate your value during interviews.
✨Tip Number 2
Brush up on your Excel skills, as proficiency in this application is crucial for managing and analysing large datasets. Consider taking a quick online course or tutorial to enhance your abilities before applying.
✨Tip Number 3
Prepare examples of how you've successfully built and maintained client relationships in previous roles. Being able to share specific instances where you've added value will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the life sciences sector. Attend relevant events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals for the role.
We think you need these skills to ace Client Services Rep 3_GB
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Services Representative position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Strong CV: Your CV should clearly showcase your relevant experience, particularly in client services and any familiarity with the pharmaceutical industry. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully managed client relationships and met deliverables in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Proclinical Group
✨Know the Company and Its Products
Before your interview, take some time to research Proclinical and its offerings. Understanding their products and services will help you demonstrate how you can add value to their clients and foster long-term relationships.
✨Showcase Your Communication Skills
As a Client Services Representative, strong communication skills are essential. Be prepared to discuss examples of how you've effectively communicated with clients in the past, whether through written reports or verbal presentations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved client issues or improved service delivery. Highlighting your analytical and problem-solving skills will show that you're capable of handling the challenges that may arise in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various client situations. Practise responding to scenarios related to client satisfaction, managing deliverables, and collaborating with account managers to ensure you can articulate your approach clearly.
