At a Glance
- Tasks: Coordinate treatment for individuals recovering from injuries and manage essential administrative tasks.
- Company: Join Proclaim Group, a leading provider of rehabilitation services with a compassionate culture.
- Benefits: Enjoy a competitive salary, flexible working, 32 days leave, and wellbeing support.
- Other info: Full training provided, with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 24500 - 26500 € per year.
Location: Hamilton, Scotland
Hours: 35-37.5 hours per week
Salary: £24,500-£26,500/year + benefits
Resolve Health has an excellent opportunity for an administrator to join our team as a Treatment Co-ordinator. Part of Proclaim Group, we are a national, award-winning provider of rehabilitation solutions for individuals who have been injured and/or are absent from work. This is an office-based role, requiring the successful candidate to work from our office in Hamilton, near Glasgow. Candidates must therefore be willing and able to commute to Hamilton.
Summary of Essential Requirements
- Right to work in the UK
- Currently resident within the UK
- Administration experience
- Willingness and ability to commute to Hamilton
About Us
Founded in 2000, Proclaim Group is a market-leading provider of rehabilitation services. We are recognised for our industry expertise and for our compassionate approach that places the wellbeing of our staff, service users and customers at the heart of everything we do. Our company values are to ‘Excel, Inspire and Achieve with Integrity’. We are proud to live by these values and use them to direct our decision-making, service delivery and interpersonal interactions. We focus on quality and invest in our people; empowering them to excel in their roles and deliver an exceptional service. We are passionate about training and development and enhance the skills of our staff through our dedicated Training Academy and external training opportunities. Proclaim Group prides itself on being a great place to work.
This exciting role will give you the opportunity to improve the lives of our service users by helping to arrange the treatment they require to recover from their injuries. In the role, you will be responsible for sourcing and arranging physiotherapy and psychological treatment, receiving and reviewing reports and liaison with insurers and solicitors. You will also be required to arrange specific diagnostic and hospital services.
Duties Include
- Making and receiving telephone calls, managing queries as able and escalating when support is required.
- Undertaking case tasks, setting next actions where appropriate and ensuring tasks are followed through to completion whilst keeping all relevant parties informed.
- Prioritising workload to manage tasks and ensuring next actions are completed within SLA.
- Contacting service users by telephone to inform them of their treatment referral and complete DPA checks.
- Researching providers on the Proclaim Group network or confirming availability with external suppliers when arranging treatment.
- Following compliance procedures and taking next actions to ensure these procedures are being followed for the relevant tasks.
- Reviewing treatment reports, requesting clarification or amendments from suppliers and escalating reports when a clinical review is required.
- Attending team meetings on a monthly basis.
- Covering holiday/sickness periods for other team members and providing them with a list of all actions that have been completed and are required by them upon their return.
Person Specification
This position would ideally suit an individual with administrative experience who has worked as a personal assistant, medical or legal secretary and has experience of handling confidential information. Full training will be provided.
To Excel In This Role, You Should Demonstrate
- Ability to work well under pressure
- A flexible and solution-focused approach
- Ability to meet and manage deadlines and adhere to service levels
- Accuracy and attention to detail
- Self-discipline
- Excellent communication and interpersonal skills
- Excellent organisational and administrative skills with attention to detail
- Confidence with utilising IT software packages
- The ability to work independently and as part of a team
- A kind and empathetic approach
- Alignment with our company values
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any during the application process.
The Benefits
- Compensation: Our compensation package includes a competitive salary that recognises your skills and experience, pension scheme with employer contribution, and company profit share.
- Incentives: We offer re-referral and recruitment incentive schemes, demonstrating our appreciation for your exceptional work and loyalty.
- Work-Life Balance: With 32 days of annual leave inclusive of bank holidays and flexible working opportunities, you'll be able to balance your professional and personal commitments. In addition to your annual leave allowance, you will be entitled to an extra ‘Wellbeing Day’ – a day off work that you can use to celebrate your birthday or do something to support your wellbeing.
- Flexible Working: We offer flexible working opportunities, allowing you to shape a schedule that aligns with both your role's demands and your personal circumstances.
- Wellbeing: In addition to the ‘Wellbeing Day’ mentioned above, employees can access a variety of other wellbeing benefits to support their physical and mental health. These include a private online GP service and an Employee Assistance Programme (EAP) with free confidential counselling and legal and self-help information.
Treatment Co-ordinator employer: Proclaim care Limited
Resolve Health, part of Proclaim Group, is an exceptional employer located in Hamilton, Scotland, offering a supportive work culture that prioritises employee wellbeing and development. With a competitive salary, generous benefits including flexible working options and a dedicated Training Academy, we empower our staff to excel in their roles while making a meaningful impact on the lives of our service users. Our commitment to social responsibility and a positive workplace environment makes us a great place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Co-ordinator
✨Tip Number 1
Get to know the company! Research Proclaim Group and their values. When you understand what they stand for, you can tailor your conversations to show how you align with their mission. This will make you stand out during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and treatment coordination. Role-play with a friend or use our resources to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Treatment Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Treatment Co-ordinator role. Highlight your administration experience and any relevant skills that align with our values of excellence, inspiration, and integrity.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others and how your background makes you a great fit for our team at Proclaim Group.
Showcase Your Communication Skills:Since this role involves liaising with service users, insurers, and solicitors, make sure to demonstrate your excellent communication skills in your application. We want to see how you can connect with people!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Proclaim care Limited
✨Know the Company Values
Before your interview, take some time to understand Proclaim Group's values: 'Excel, Inspire and Achieve with Integrity'. Think about how your own experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Showcase Your Admin Skills
As a Treatment Co-ordinator, strong administrative skills are key. Prepare specific examples of how you've successfully managed tasks, prioritised workloads, and maintained attention to detail in previous roles. This will show you can handle the responsibilities of the position.
✨Practice Your Communication
Excellent communication is crucial for this role. Consider practising common interview questions with a friend or family member, focusing on clear and concise responses. Be prepared to discuss how you would handle phone calls and liaise with service users and other professionals.
✨Demonstrate Empathy and Kindness
Given the nature of the role, it's important to convey your empathetic approach. Think of situations where you've shown kindness or understanding in a professional setting, and be ready to share these stories during your interview to highlight your suitability for the role.
