Senior Rehabilitation Case Manager - Exeter

Location: Exeter

Hours: 35-37.5 hours per week (part-time roles also considered)

Salary: £52,000 - £55,000/year + benefits

Job Overview: Continuing on our growth journey, Proclaim Care are now seeking experienced healthcare professionals with proven leadership and line management experience to join our expanding team. Part of Proclaim Group, we are a national, award-winning provider of rehabilitation solutions for individuals who have been injured and/or are absent from work.

About the Role: This opportunity has arisen as part of our continued organisational evolution, including the development of our leadership structure and the progression of team members into new roles. As a result, we are looking to strengthen our leadership capacity across the business. These roles are ideal for individuals who bring strong clinical or healthcare backgrounds alongside strong experience in leading people, managing performance, and supporting teams to deliver high-quality outcomes. This is not limited to experienced case managers. We are keen to hear from professionals across a range of healthcare settings who have developed leadership capability and are looking to apply this within a dynamic, outcome-focused organisation. This is a home-based role that involves significant regional travel. It is suitable for an applicant based in Salisbury or surrounding areas.

Summary of Essential Requirements:

• Right to work in the UK
• Current resident within the UK
• Health Care professional with a qualification in Occupational Therapy, Nursing or Physiotherapy
• Active registration with the HCPC or NMC
• Proven leadership and line management experience
• Strong decision-making skills and the ability to work within a structured governance framework
• A collaborative, values-driven approach to team development and service delivery
• A commitment to quality, accountability, and continuous improvement
• Car and valid driving licence
• Willingness and ability to travel

About Us: Founded in 2000, Proclaim Group is a market-leading provider of rehabilitation services. We are recognised for our industry expertise and for our compassionate approach that places the wellbeing of our staff, clients and customers at the heart of everything we do. Our company values are to ‘Excel, Inspire and Achieve with Integrity’. We are proud to live by these values and use them to direct our decision-making, service delivery and interpersonal interactions. We focus on quality and invest in our people; empowering them to excel in their roles and deliver an exceptional service. We are passionate about training and development and enhance the skills of our staff through our dedicated Training Academy and external training opportunities. Proclaim Group prides itself on being a great place to work.

Job Description: This is an exciting dual role that offers the opportunity to provide operational leadership and support to fellow team members, including delegated line management responsibilities as well as to support clients with complex injuries and health conditions to optimise their recovery and reach their rehabilitation and return to work goals. Working within a commercial (personal injury and medical negligence) context, this field-based role involves navigating clients through their personal rehabilitation journey by:

• Conducting in-person and virtual assessments to determine clients’ physical, psychological and social needs on an ongoing basis
• Devising and coordinating goal-focussed rehabilitation programmes, which includes a combination of both private and statutory services
• Coordinating private treatment e.g. physiotherapy, psychology, investigations or surgery
• Collaborating with family members and other inter-disciplinary professionals
• Communicating regularly with external stakeholders e.g. solicitors, insurers and employers
• Writing comprehensive reports for the instructing parties to provide updates, demonstrate progress and seek funding approval
• Facilitating return to work and/or education

The operational support and leadership component of the role involves:

• Assisting the Regional Manager to ensure safe, effective, person-centred care aligned with company policies.
• Conducting regular one-to-one meetings with Rehabilitation Managers to provide feedback, address challenges, agree priorities, and drive accountability.
• Identifying training needs and promoting continuous professional development (CPD).
• Coaching and mentoring Rehabilitation Managers on assessment, rehabilitation case management, and billing practices.
• Supporting Rehabilitation Managers with developing effective strategies for meeting financial targets and SLAs.
• Providing guidance on risk management and safeguarding responsibilities.
• Facilitating team huddles and case clinics to enhance collaboration.
• Offering ad hoc support for Clinical Duty rota and covering Regional Manager absence.
• Managing annual leave and training approvals.
• Supporting Regional Manager with recruitment, induction, and performance management.
• Supporting the orientation, development and quality assurance of Associate Rehabilitation Managers, including audits and quarterly case reviews.

Person Specification: We are looking for a HCPC registered Occupational Therapist or Physiotherapist, or NMC registered Nurse with a proven clinical background in one or more of the following specialisms:

• Complex orthopaedic conditions
• Brain injury
• Spinal cord injury
• Amputations
• Paediatrics

Our Senior Rehabilitation Case Managers work from home but regional travel to meet with clients, team members, treatment providers and employers is a large part of the role. They also meet frequently as a team (both virtually and in person) and attend regular training events. A valid driving licence is therefore essential.

To excel in this role, you should demonstrate:

• Strong clinical reasoning skills with a solutions-focussed approach
• Effective communication, report writing style and interpersonal skills
• Excellent organisational and administrative skills with attention to detail
• The ability to work independently and as part of a multidisciplinary team
• In-depth knowledge of rehabilitation case management, professional and regulatory standards and frameworks
• Desire to coach and mentor colleagues to improve performance and long-term professional growth.
• Strong problem-solving skills with the desire to identify and resolve operational, people and customer issues.
• Desire to inspire, develop and empower teams to foster a high-performance, collaborative culture.
• Understanding of how own role contributes to positive outcomes, customer satisfaction and company profitability.
• Ability to think creatively and identify opportunities for improvement, encourage idea generation, and effectively oversee continuous improvement cycle.
• Confidence with utilising IT software packages
• Alignment with our company values

In return we will offer:

• The opportunity to join a growing, forward-thinking organisation
• A supportive leadership environment with clear structures and governance
• Full training and ongoing support in Proclaim Care’s processes, systems, and expectations
• Opportunities to shape and influence service delivery as we continue to evolve
• A culture that values professional development, autonomy, and collaboration

We are happy to consider any reasonable adjustments that applicants may need during the recruitment process and you will be asked whether you require any during the application process. At Proclaim Care, we recognise that great leadership comes from a range of backgrounds. If you have the skills, experience, and ambition to lead within a healthcare setting, we welcome your application.

Benefits: Our comprehensive range of benefits includes:

• Compensation: Our compensation package includes a competitive salary that recognises your skills and experience, optional company credit card, pension scheme with employer contribution, company profit share, and fully covered travel expenses and mileage reimbursement.
• Incentives: We offer re-referral and recruitment incentive schemes, demonstrating our appreciation for your exceptional work and loyalty.
• Work-Life Balance: With 32 days of annual leave inclusive of bank holidays and flexible working opportunities, you'll be able to balance your professional and personal commitments. In addition to your annual leave allowance, you will be entitled to an extra ‘Wellbeing Day’ – a day off work that you can use to celebrate your birthday or do something to support your wellbeing.
• Flexible Working: We offer flexible working opportunities, allowing you to shape a schedule that aligns with both your role's demands and your personal circumstances.
• Wellbeing: In addition to the ‘Wellbeing Day’ mentioned above, employees can access a variety of other wellbeing benefits to support their physical and mental health.
• Social Events & Team Building: Forge strong relationships with colleagues through an array of virtual and in-person social events such as biannual hub days, ad hoc team-building events.
• Continuous Growth: Embark on a journey of continuous improvement with our comprehensive training and development opportunities.
• Expert Guidance: Receive exceptional support from experienced peers and team leaders through proactive mentoring and supervision, ensuring you excel and flourish in your role.
• Give Back: Emphasising our culture of ‘giving back’, we sponsor local sports teams, encourage and support team members to participate in charitable events, and arrange company-specific Give Back Days and initiatives.