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- Tasks: Welcome visitors, manage calls, and provide concierge services in a vibrant office environment.
- Company: PROception is a dynamic company combining reception, concierge, and security services in prestigious London locations.
- Benefits: Enjoy a competitive pay rate of £15.52 per hour and 28 days of annual holiday entitlement.
- Why this job: Join a friendly team where your customer service skills can shine and make a real impact.
- Qualifications: Previous customer service experience, excellent communication skills, and a professional appearance are essential.
- Other info: This full-time role offers a 45-hour contract, Monday to Friday, from 09:00 to 18:00.
The predicted salary is between 30000 - 42000 £ per year.
PROception are offering an exciting opportunity for a Senior Receptionist to join our expanding team. This is a customer facing role and we are seeking a reception host who is able to deliver a high standard of customer service. The position offers a 45-hour contract, based within one of our prestigious addresses in London. Hours of work are Monday - Friday, 09:00 - 18:00. Pay rate is £15.52 per hour. Annual Holiday Entitlement: 28 days including bank holidays.
At PROception, we not only offer a seamless welcome, we bring the amalgamation of 3 key disciplines: Reception, Concierge and Security.
Main Duties And Responsibilities- Provide a prompt, polite and warm welcome to all visitors.
- Issue visitor passes using agreed processes and procedures.
- Handle all incoming telephone calls and enquiries in an efficient and sincere manner.
- Be seen as a visible customer focused professional and come out from behind the desk to greet clients where possible.
- Provide concierge services eg: booking of taxis on behalf of clients/PROception employees.
- Ensure that all meeting room bookings/queries or changes are dealt with efficiently.
- Provide a consistent professional service at all times.
- Anticipate clients' needs and potential issues before they arise, ensuring their expectations are not only met but consistently exceeded.
- Provide administrative support to the wider office and supervisor when required, which often involves assisting with various tasks and ensuring smooth operations across the team.
- Communicate visitor/client arrivals to the relevant person promptly.
- Maintain a high security awareness at all times.
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player.
- Previous experience in a customer service facing role.
- Excellent interpersonal skills and the ability to interact with people at all levels.
- Immaculate presentation.
- Holds a naturally friendly personality with an honest smile.
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
- Maintain and practice a high degree of confidentiality at all times.
- Computer literate.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Senior Receptionist employer: PROception
Contact Detail:
PROception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Make sure to showcase your customer service experience during any networking opportunities. Engage with professionals in the industry and express your enthusiasm for the Senior Receptionist role at PROception. This can help you stand out and potentially get a referral.
✨Tip Number 2
Familiarise yourself with the company’s values and mission. When you meet someone from PROception or attend an event, mention how your personal values align with theirs. This shows that you’re not just looking for any job, but are genuinely interested in being part of their team.
✨Tip Number 3
Practice your interpersonal skills by engaging in conversations with people from various backgrounds. This will help you become more comfortable interacting with clients and visitors, which is crucial for the Senior Receptionist position.
✨Tip Number 4
Stay updated on the latest trends in customer service and reception roles. Share relevant insights or articles with your network or during conversations with potential employers. This demonstrates your commitment to professional development and your proactive nature.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills like interpersonal communication, attention to detail, and any previous receptionist or concierge experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to PROception's mission.
Highlight Key Skills: In your application, clearly outline your key skills that match the job description, such as professionalism, flexibility, and a friendly personality. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Receptionist role.
How to prepare for a job interview at PROception
✨Showcase Your Customer Service Skills
As a Senior Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a client or resolved a challenging situation effectively.
✨Demonstrate Professionalism
Immaculate presentation is key for this role. Dress smartly and ensure your grooming reflects the professional image that PROception upholds. This will help you make a great first impression.
✨Practice Clear Communication
Since you'll be interacting with clients and visitors regularly, practice clear and confident communication. Be ready to articulate how you would handle various scenarios, such as managing multiple phone calls or greeting guests.
✨Anticipate Needs
The job requires anticipating clients' needs before they arise. Think of instances where you proactively addressed issues or improved a process. Be prepared to discuss these during your interview to show your proactive mindset.
