At a Glance
- Tasks: Lead a dynamic team to deliver top-notch security and customer service at 30 Duke Street.
- Company: Join a prestigious estate known for its premium workplace experience.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Opportunity to grow within a collaborative and supportive team culture.
- Why this job: Be the face of excellence, ensuring safety and satisfaction for all visitors.
- Qualifications: Experience in leadership and customer service; passion for creating a welcoming atmosphere.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly experienced and dynamic Supervisor to lead the front‑of‑house and security service delivery at 30 Duke Street. This role combines leadership, customer experience, concierge, and security oversight, ensuring a seamless, premium workplace and visitor experience. Acting as the on‑site Supervisor, you will lead and inspire a team while maintaining a safe, welcoming, and highly professional environment for all customers, guests, and stakeholders.
As part of the wider Piccadilly Estate operation, the Supervisor will be expected to work collaboratively with colleagues across multiple buildings, fostering strong professional relationships and promoting a "One Team" culture. The role requires a proactive approach to communication, knowledge sharing, and mutual support, ensuring consistency of service delivery and operational excellence throughout the estate. The Supervisor will act as an ambassador for both 30 Duke Street and the wider estate, contributing to a cohesive and customer‑focused team environment.
You will be responsible for delivering a 5-star service, driving standards, and ensuring the building operates efficiently, safely, and in line with client expectations. Maintain consistent service delivery standards, ensuring all operational, customer experience, and security expectations are upheld at all times. Quickly adapt to different sites and teams, integrating effectively to support business needs and client requirements. Manage and monitor all customer deliveries comprehensively, ensuring daily delivery activity remains within agreed capped allowances and in line with site procedures and operational requirements. Escalate any breaches, trends, or non‑compliance in a timely manner. Knowledge and understanding of Section 106 agreements and associated delivery restrictions is desirable. Conduct regular audits of all managed platforms and systems to ensure compliance, accuracy, operational efficiency, and adherence to company standards and procedures. Produce audit findings and support corrective actions where required.
Key Responsibilities
- Lead, manage, and inspire the Guest Ambassador team.
- Oversee daily operations including shift planning and rota management; ensure robust shift handovers.
- Provide coaching, training, and development; act as a role model at all times.
- Deliver a proactive 5-star front‑of‑house experience.
- Act as main point of contact for occupiers and visitors.
- Build strong stakeholder relationships.
Security Supervisor employer: PROception
At 30 Duke Street, we pride ourselves on being an exceptional employer that values leadership, teamwork, and a commitment to delivering a premium customer experience. Our collaborative work culture fosters professional growth and development, ensuring that our Security Supervisors not only lead with confidence but also thrive in their roles. Located in the vibrant Piccadilly Estate, we offer unique opportunities to engage with diverse stakeholders while maintaining a safe and welcoming environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Security Supervisor
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Supervisor. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like PROception. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security Supervisor candidates.
✨Directly Apply to PROception
Don’t forget to apply for the Security Supervisor role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining PROception.
We think you need these skills to ace Security Supervisor
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at PROception. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at PROception.
How to prepare for a job interview at PROception
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at PROception.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at PROception.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at PROception.
