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- Tasks: Be the friendly face at our reception, welcoming visitors and managing queries.
- Company: Join PROception, a leader in providing exceptional front-of-house experiences.
- Benefits: Enjoy competitive pay, flexible hours, and perks like discounts and social events.
- Why this job: This role offers a chance to shine in customer service and build lasting relationships.
- Qualifications: Previous experience in customer service or hospitality is preferred; strong communication skills are essential.
- Other info: Full-time position with opportunities for training and development.
The predicted salary is between 29000 - 42000 £ per year.
Job Purpose
We are seeking an experienced, professional and polished receptionist with extensive customer service knowledge who can provide a warm and friendly welcome at the Front of House Reception, within a prestigious building near Bond Street Station.
The ideal candidate will be the first point of contact for all visitors and occupiers to the building and will provide a welcoming and efficient front of house experience through proactive lobby hosting, building and maintaining positive relationships and addressing any queries or concerns promptly
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The role will also consist of but will not be limited to, accurate visitor management using the building software platform, co-ordination with security personnel to ensure the safety and security of the building, general administrative support including management of correspondence, reviews of operating procedures and the occupier experience, and regular client liaison to ensure our delivery is aligned to their expectations.
The post is offered on a full-time, permanent basis upon completion of your 6-month probationary period. Hours of work are 08:30-18:00pm , Monday to Friday, however the successful candidate will require a flexible approach to ensure that the operational needs of the business are met.
This position offers a very competitive pay of £13.15 per hour with a holiday entitlement of 28 days, inclusive of bank holidays.
PROception prides itself on offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security. Responsibilities as per below, but not limited to:
Key Responsibilities:
Ensure that our 6-star level of guest experience is always delivered
Ensure that an exceptional standard is consistently maintained
Conduct team toolbox talks and briefings, including One-Team approach cross-training.
Attend and participate in weekly site team meetings
Take ownership of the reception in its entirety, health & safety, defects reporting, presentation standards and promoting ideas to enhance the guest experience.
First point of contact for occupier services, which will include service requests reactive and non-reactive.
Key responsibility in the disaster recovery and emergency planning and delivery.
Ability to prioritise in a fast-paced environment
Willingness to attend training, including health & safety and compliance
Champion, implement and oversee our customer service package
Undertake site welfare and image and uniform checks
Complete weekly client reports.
Rota management.
Mentor and motivate staff to provide excellent customer service
Ensure compliance with site procedures and oversee implementation
Conduct and monitor staff appraisals including HR / disciplinary issues
Inductions, training, and development of staff
Review and improve contract management performance
Develop, build, and strengthen client relationships
Report regularly to the Operations Manager and escalate any issues accordingly.
Ensure consistent growth in developing client add-on revenue and pipeline streams.
Support the operations team with recruitment/ H&S activities/ HR Processes/ HR reports.
You will have the ability to multi-task and work well under pressure.
Personal Specification
Excellent communication and dynamic interpersonal skills.
Innovative and proactive approach.
Previous proven track record in delivering outstanding world-class service within the industry.
Experience in a similar role for example: Customer Service Manager, Front of House Manager or Hospitality Manager would be considered.
Experience of managing teams.
Highly developed interpersonal skills to build and sustain effective working relationships.
Experience of staff appraisals/HR processes.
Proactive and ability to work well under pressure.
Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures.
Must have strong organisational skills and proven experience in managing a team in a demanding, fast-paced environment.
Risk awareness.
Ability to liaise with the client, build solid working relationships and manage conflicting priorities.
Good understanding and experience with all MS office and ability to delivery presentations and user guides.
SIA Licence preferred but not essential
What We Offer
Highly competitive salary within the corporate sector.
CPD- Bespoke Training, Learning & Development opportunities.
Licence Upskill- where applicable.
Perk Box- Employee discount scheme.
Laundry service for tailored uniform.
Cycle to Work Scheme.
Social events and activities.
Pension scheme.
Employee mental health assistance helpline.
Recognition schemes including our employee of the month programme.
Employee HSF Scheme.
Receptionist employer: PROception
Contact Detail:
PROception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific customer service standards expected in a prestigious environment. Research the company’s values and mission to align your approach with their expectations, showcasing your understanding during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced setting. Role-play scenarios where you might need to handle multiple queries at once, ensuring you can maintain a calm and professional demeanour under pressure.
✨Tip Number 3
Network with professionals in the industry, particularly those who have experience in front of house roles. Attend relevant events or join online forums to gain insights and tips that could give you an edge in your application.
✨Tip Number 4
Demonstrate your proactive approach by preparing questions about the role and the company during any interviews. This shows your genuine interest and helps you stand out as a candidate who is eager to contribute positively to the team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills such as communication, multitasking, and team management that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific experiences where you successfully managed client relationships or improved guest experiences.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as interpersonal skills, organisational abilities, and experience with MS Office. Use examples to demonstrate how you've applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a receptionist role.
How to prepare for a job interview at PROception
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples from your past experiences where you went above and beyond to assist customers or resolve issues.
✨Demonstrate Your Organisational Abilities
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks in a fast-paced environment, and provide examples of how you've successfully prioritised responsibilities in previous roles.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service and the importance they place on client relationships will help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a receptionist and prepare thoughtful responses that demonstrate your proactive approach and ability to handle pressure.
