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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming atmosphere at the Front of House.
- Company: Join PROception, a leader in front of house and guest services.
- Benefits: Earn between £13.85 - £17 per hour with 28 days annual leave.
- Why this job: Be part of a dynamic team that values high standards and client satisfaction.
- Qualifications: Experience in customer service or hospitality with excellent communication skills.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
The predicted salary is between 13.85 - 17 £ per hour.
About Us
PROception is a Six Star Front of House and Guest Service provision. PROception ensures that our clients' image is represented to enhanced levels and that our front of house service delivery is second to none. We pride ourselves in all our endeavours to maintain our high standards of consistent image and uniform presentation, leaving a lasting impression on our clients. We work closely together with each other and our service partners, in a one-team ethos, to ensure we always meet the needs of our clients. It is our aim to set the highest example of cross-cultural awareness in all our acts and communications.
We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception. Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates. This amazing opportunity operates on a flexible contract. The pay rate for this role ranges between £13.85 - £17 per hour and you will receive 28 days annual leave, inclusive of bank holidays. Hours: 40/45 per week (Monday-Friday, shift rota basis between 7 AM and 6 PM).
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
- Provide a professional first impression, beyond client/visitor expectations.
- Ensure all visitors and guests experience the full customer journey.
- Be seen as a visible customer focused professional by being proactive and greet clients, guests and visitors where possible.
- Ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room/lift in a timely fashion.
- Anticipate and action client requirements in a professional manner and always provide a consistent professional service.
- Handle all incoming telephone calls and enquiries in an efficient and sincere manner.
- Issue visitor passes using agreed sign in and out policies and procedures.
- Engagement in Customer events and pop-ups organised by the client for the occupiers.
- Keeping a track of the Essential items available in reception and ordering when necessary.
- Manage stock par levels of office stationery and supplies.
- Ensure set up and service of rooms are always to client specifications.
- Ensure the reception area is kept clean, tidy and well presented at all times.
- Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
- Arrange travel for guests, clients or visitors as and when required.
- Provide administrative support if and when required.
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player.
- Is self-disciplined and can work independently using initiative.
- Holds a true passion for high standards of customer service delivery.
- Previous experience in hospitality or a customer service facing role.
- Excellent interpersonal skills and the ability to interact with people at all levels.
- Consistently Well Presented In Line With Company/client Standards.
- Look for opportunities to enhance client/visitor experience.
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
- Always maintain and practice a high degree of confidentiality.
- Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
- 5 years of verifiable work history.
PROception Values
- Integrity
- Transparency
- Accountability
- Professional Image
- Working with Others
- Cultural Diversity
- Training and Development
- Equal Opportunities
PROception Relief Team Member employer: PROception
Contact Detail:
PROception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PROception Relief Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on PROception's values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a warm welcome and excellent service, think of examples from your past experiences where you've gone above and beyond for a client. Be ready to share these during your chat!
✨Tip Number 3
Dress to impress! Make sure you present yourself in line with PROception's high standards. A professional appearance can make a great first impression and show that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace PROception Relief Team Member
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create memorable experiences for clients and guests. Share specific examples that showcase your warm and friendly approach!
Be Professional and Personable: Your written application should reflect the professional image we uphold at PROception. Use a friendly tone while maintaining professionalism. Remember, first impressions count, even in writing!
Tailor Your Application: Take the time to tailor your application to the role. Mention how your skills align with our values of integrity, accountability, and cultural diversity. This shows us you understand what we're all about and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're tech-savvy!
How to prepare for a job interview at PROception
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge before the interview. PROception is all about providing a warm and friendly welcome, so be ready to share specific examples of how you've gone above and beyond for customers in the past.
✨Dress to Impress
Since PROception prides itself on professional image and uniform presentation, ensure you dress smartly for the interview. A polished appearance will show that you understand the importance of first impressions and are serious about the role.
✨Showcase Your Team Spirit
This role requires a strong team player, so be prepared to discuss how you've collaborated with others in previous jobs. Highlight any experiences where you worked closely with colleagues to enhance client experiences or solve problems together.
✨Be Proactive and Engaging
During the interview, demonstrate your proactive nature by asking insightful questions about the company and its values. Show that you're genuinely interested in how you can contribute to their mission of delivering exceptional service.