At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and support operations.
- Company: Join a thriving company known for its 6-Star service in central London.
- Benefits: Enjoy a competitive salary, generous holiday, and professional development opportunities.
- Other info: Flexible working hours and a vibrant workplace culture await you!
- Why this job: Make a real impact by enhancing client experiences and mentoring a passionate team.
- Qualifications: Experience in customer service or management roles, with strong communication skills.
The predicted salary is between 44000 - 44000 € per year.
Due to exciting continued growth, we are seeking a highly experienced Operations Support Manager who has extensive knowledge of customer service and people management and can provide our 6-Star front-of-house service delivery. This is a full-time role, working Monday-Friday, 9am-5pm, with a degree of flexibility required. The role is based in and around central London. We offer a competitive salary (44k) and you will be entitled to 28 days of holiday per annum including bank holidays.
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security.
Key Responsibilities- Provide all levels of support to the Head of Operations and wider team as and when required
- Organising, planning and allocating resources
- Inductions, training, and development of staff
- Recruitment and management/scheduling of the relief team
- Carry out weekly site visits
- Providing short notice cover for absences to ensure clients are provided with a seamless service
- Full Timegate scheduling of shifts for front of house personnel
- Managing and overseeing all holiday requests
- Conduct and monitor staff appraisals including HR / disciplinary issues
- Provide onsite/offsite customer service training as and when required
- Support the operations team with recruitment/ H&S activities/operational reports/minute taking
- Develop, build, and strengthen client relationships
- Innovate and support in FOH events and incentives for teams onsite, in collaboration with clients
- Ensure that our 6-star level of guest experience is delivered consistently
- Be proactive and anticipate any action client or customer requirements in a professional manner
- Mentor and motivate staff to provide excellent customer service
- Have the ability to multi-task and work well under pressure
- Excellent communication and dynamic interpersonal skills
- Innovative and proactive approach
- Experience in a similar role for example Customer Service Manager, Front of House Manager or Hospitality Manager would be considered, ideally across multiple sites
- Experience of staff appraisals/HR processes
- Proactive and ability to work well under pressure and problem solve
- Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures
- Previous experience of minute taking would be advantageous
- Must have strong organisational skills and proven experience in managing a team in a demanding, fast-paced environment
- Risk/H&S awareness
- Ability to liaise with the client, build solid working relationships and manage conflicting priorities
- Good understanding and experience with all MS office and ability to deliver presentations and user guides
- Professional, highly driven, flexible, enthusiastic, self-motivated team player
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Look for opportunities to enhance client/visitor experience
- Maintain and practice a high degree of confidentiality at all times
- 5 years of verifiable work history
- A highly competitive salary within the corporate sector
- CPD- Bespoke Training, Learning & Development opportunities
- Licence Upskill- where applicable
- Perk Box- Employee discount scheme
- Discretionary Uniform Budget
- Cycle to Work Scheme
- Social events and activities
- Pension scheme
- Employee mental health assistance helpline
- Recognition schemes including our employee of the month programme
- Employee HSF Scheme
Operations Support Manager employer: PROception
At PROception, we are committed to fostering a dynamic and supportive work environment that prioritises employee growth and well-being. As an Operations Support Manager in central London, you will benefit from a competitive salary, extensive training opportunities, and a vibrant culture that encourages innovation and teamwork. Our focus on delivering a 6-star service ensures that you will be part of a dedicated team that values excellence and recognises your contributions through various recognition schemes and social events.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Ace the Interview
When you land that interview, make sure you’re prepared! Research the company, understand their values, and think about how your experience aligns with their needs. Practice common interview questions and come armed with examples of how you've delivered exceptional customer service in the past.
✨Follow Up
After your interview, don’t forget to send a thank-you email! It’s a great way to show your appreciation and reiterate your interest in the role. Keep it short and sweet, but make sure to mention something specific from your conversation to jog their memory.
✨Apply Through Our Website
We encourage you to apply directly through our website for the best chance at landing that Operations Support Manager role. It shows you're serious about joining our team and helps us keep track of your application more efficiently!
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Support Manager role. Highlight your experience in customer service and people management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention our 6-Star service ethos and how you can contribute to it.
Showcase Your Soft Skills:We love candidates who can communicate well and work under pressure. Make sure to highlight your interpersonal skills and any experiences where you've successfully managed conflicts or built strong relationships.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PROception
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Support Manager. Familiarise yourself with customer service principles, people management strategies, and how to deliver a 6-star service. This will help you answer questions confidently and show that you're the right fit for the job.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing teams, conducting staff appraisals, and providing exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your capabilities.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Dress to Impress
First impressions matter, especially in a client-facing role. Dress professionally and ensure your presentation is immaculate. This reflects your understanding of the importance of appearance in delivering a high-quality service.
