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- Tasks: Be the friendly face of our prestigious building, welcoming visitors and managing their queries.
- Company: Join PROception, a leader in delivering exceptional customer service.
- Benefits: Earn £15.34 per hour, enjoy 28 days holiday, and access great perks.
- Other info: Flexible hours, dynamic environment, and opportunities for personal growth await you.
- Why this job: Make a real impact by creating a warm and efficient front of house experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Maternity Cover Receptionist role at PROception
We are seeking an experienced, professional and polished receptionist with extensive customer service knowledge who can provide a warm and friendly welcome at the Front of House Reception, within a prestigious building in the borough of Southwark.
The ideal candidate will be the first point of contact for all visitors and occupiers to the building and will provide a welcoming and efficient front of house experience through proactive lobby hosting, building and maintaining positive relationships and addressing any queries or concerns promptly.
The role will also consist of but will not be limited to, accurate visitor management using the building software platform, coordination with security personnel to ensure the safety and security of the building, general administrative support including management of correspondence, reviews of operating procedures and the occupier experience, and regular client liaison to ensure our delivery is aligned to their expectations.
The post is offered on a fulltime, permanent basis upon completion of your 6month probationary period. Hours of work are 08:00-18:00, Monday to Friday, however the successful candidate will require a flexible approach to ensure that the operational needs of the business are met.
This position offers a very competitive hourly rate of £15.34 per hour with a holiday entitlement of 28 days, inclusive of bank holidays.
Key Responsibilities
- Ensure that our 6star level of guest experience is always delivered
- Ensure that an exceptional standard is consistently maintained
- Attend and participate in weekly site team meetings
- Take ownership of the reception in its entirety, health & safety, defects reporting, presentation standards and promoting ideas to enhance the guest experience.
- First point of contact for occupier services, which will include service requests reactive and nonreactive.
- Key responsibility in the disaster recovery and emergency planning and delivery.
- Ability to prioritise in a fastpaced environment
- Willingness to attend training, including health & safety and compliance
- Champion, implement and oversee our customer service package
- Undertake site welfare and image and uniform checks
- Complete weekly client reports.
- Rota management.
- Mentor and motivate staff to provide excellent customer service
- Ensure compliance with site procedures and oversee implementation
- Inductions, training, and development of staff
- Review and improve contract management performance
- Develop, build, and strengthen client relationships
- Report regularly to the Operations Manager and escalate any issues accordingly.
- Ensure consistent growth in developing client addon revenue and pipeline streams.
- You will have the ability to multitask and work well under pressure.
Personal Specification
Excellent communication and dynamic interpersonal skills.
Innovative and proactive approach.
Previous proven track record in delivering outstanding worldclass service within the industry.
Experience in a similar role for example: Front of House Receptionist or Hospitality Professional would be considered.
Highly developed interpersonal skills to build and sustain effective working relationships.
Proactive and ability to work well under pressure.
Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures.
Must have strong organisational skills and proven experience in managing a team in a demanding, fastpaced environment.
Risk awareness.
Ability to liaise with the client, build solid working relationships and manage conflicting priorities.
Good understanding and experience with all MS office and ability to delivery presentations and user guides.
What We Offer
SIA Licence preferred but not essential
Highly competitive salary within the corporate sector.
CPD Bespoke Training, Learning & Development opportunities.
Licence Upskill where applicable.
Perk Box Employee discount scheme.
Laundry service for tailored uniform.
Cycle to Work Scheme.
Social events and activities.
Pension scheme.
Employee mental health assistance helpline.
Recognition schemes including our employee of the month programme.
Employee HSF Scheme.
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Maternity Cover Receptionist employer: PROception
Contact Detail:
PROception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maternity Cover Receptionist
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a warm welcome, think of scenarios where you can demonstrate your ability to handle queries and concerns. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your multitasking abilities. During the interview, share examples of how you've successfully managed multiple tasks in a fast-paced environment. This will highlight your organisational skills and ability to prioritise effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Maternity Cover Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a welcoming environment for guests. Share specific examples that demonstrate your ability to handle queries and maintain a positive atmosphere.
Tailor Your Application: Don’t just send the same CV and cover letter everywhere! Take a moment to tailor your application to this role. Mention how your skills align with our 6-star guest experience and how you can contribute to the team at PROception.
Be Professional Yet Personable: Since you'll be the first point of contact, it's important to strike the right balance between professionalism and friendliness. Use a warm tone in your application to reflect the welcoming vibe we’re looking for at the Front of House Reception.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at PROception
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Maternity Cover Receptionist role. Familiarise yourself with the key responsibilities and expectations outlined in the job description. This will help you tailor your answers to demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to provide a warm welcome or resolve a visitor's issue. Highlighting these moments will show that you can deliver the 6-star guest experience they’re after.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, especially in a fast-paced environment. Be ready to discuss how you manage multiple tasks effectively. You could mention specific tools or methods you use to stay organised, which will reassure them of your capability to handle the demands of the position.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.