At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and support operations.
- Company: Join PROception, a leader in 6-Star front-of-house service in central London.
- Benefits: Enjoy a competitive salary, 28 days holiday, and perks like employee discounts and training.
- Other info: Flexible working hours and opportunities for professional growth in a vibrant environment.
- Why this job: Make a real impact by enhancing client experiences and mentoring a passionate team.
- Qualifications: Experience in customer service or management roles, with strong communication and organisational skills.
The predicted salary is between 44000 - 44000 € per year.
Due to exciting continued growth, we are seeking a highly experienced Operations Support Manager who has extensive knowledge of customer service and people management and can provide our 6-Star front-of-house service delivery. This is a full-time role, working Monday-Friday, 9am-5pm, with a degree of flexibility required. The role is based in and around central London. We offer a competitive salary (44k) and you will be entitled to 28 days of holiday per annum including bank holidays.
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security.
Key Responsibilities- Provide all levels of support to the Head of Operations and wider team as and when required
- Organising, planning and allocating resources
- Inductions, training, and development of staff
- Recruitment and management/scheduling of the relief team
- Carry out weekly site visits
- Providing short notice cover for absences to ensure clients are provided with a seamless service
- Full Timegate scheduling of shifts for front of house personnel
- Managing and overseeing all holiday requests
- Conduct and monitor staff appraisals including HR / disciplinary issues
- Provide onsite/offsite customer service training as and when required
- Support the operations team with recruitment/ H&S activities/operational reports/minute taking
- Develop, build, and strengthen client relationships
- Innovate and support in FOH events and incentives for teams onsite, in collaboration with clients
- Ensure that our 6-star level of guest experience is delivered consistently
- Be proactive and anticipate any action client or customer requirements in a professional manner
- Mentor and motivate staff to provide excellent customer service
- Have the ability to multi-task and work well under pressure
- Excellent communication and dynamic interpersonal skills
- Innovative and proactive approach
- Experience in a similar role for example Customer Service Manager, Front of House Manager or Hospitality Manager would be considered, ideally across multiple sites
- Experience of staff appraisals/HR processes
- Proactive and ability to work well under pressure and problem solve
- Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures
- Previous experience of minute taking would be advantageous
- Must have strong organisational skills and proven experience in managing a team in a demanding, fast-paced environment
- Risk/H&S awareness
- Ability to liaise with the client, build solid working relationships and manage conflicting priorities
- Good understanding and experience with all MS office and ability to deliver presentations and user guides
- Professional, highly driven, flexible, enthusiastic, self-motivated team player
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Look for opportunities to enhance client/visitor experience
- Maintain and practice a high degree of confidentiality at all times
- 5 years of verifiable work history
- A highly competitive salary within the corporate sector
- CPD- Bespoke Training, Learning & Development opportunities
- Licence Upskill- where applicable
- Perk Box- Employee discount scheme
- Discretionary Uniform Budget
- Cycle to Work Scheme
- Social events and activities
- Pension scheme
- Employee mental health assistance helpline
- Recognition schemes including our employee of the month programme
- Employee HSF Scheme
Operations Support Manager in London employer: PROception
At PROception, we are committed to fostering a dynamic and supportive work environment that prioritises employee growth and well-being. As an Operations Support Manager in central London, you will benefit from a competitive salary, generous holiday allowance, and access to bespoke training and development opportunities, all while being part of a team that values exceptional customer service and collaboration. Our culture encourages innovation and recognises hard work through various recognition schemes, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their mission. This will help you stand out and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your customer service skills and how you can contribute to that 6-star experience they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at PROception. Let’s make that dream job happen!
We think you need these skills to ace Operations Support Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Support Manager role. Highlight your experience in customer service and people management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your background aligns with our 6-Star service delivery. Keep it engaging and personal – we want to get to know you!
Showcase Your Skills:In your application, don’t forget to mention your organisational skills and ability to work under pressure. We love candidates who can multitask and manage conflicting priorities, so give us some examples of when you've done this successfully.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PROception
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Support Manager. Familiarise yourself with customer service principles, people management strategies, and the specifics of 6-Star service delivery. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Experience
Prepare to discuss your previous roles in detail, especially those related to customer service and team management. Use specific examples to illustrate how you've successfully handled challenges, trained staff, or improved service delivery. This will show that you have the hands-on experience needed for the job.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your People Skills
As an Operations Support Manager, you'll need to interact with various stakeholders. During the interview, highlight your communication skills and ability to build relationships. Share examples of how you've motivated teams or resolved conflicts, as this will be crucial for the role.
