At a Glance
- Tasks: Lead customer experience and events, ensuring a fun and memorable atmosphere.
- Company: Join a vibrant team focused on community wellbeing and exceptional service.
- Benefits: Enjoy 28 days holiday, healthcare perks, and exciting employee discounts.
- Other info: Flexible hours with opportunities for personal and professional development.
- Why this job: Perfect for those passionate about hospitality and looking to grow their career.
- Qualifications: 2-3 years in hospitality, strong leadership, and excellent communication skills.
The predicted salary is between 42000 - 42000 £ per year.
What We Are Looking For:
- Vibrant & Outgoing Personality
- Self-Motivated and Can-Do Attitude
- Flexible
- Interactive
- Technologically Savvy
- Dynamic
- Organised
- Management Experience
- Embraces Community Wellbeing
- Customer Service Driven
- Positive work ethic and ethos
- Attention to detail
- Team player, supportive, honest, consistent, reliable and a great leader who wants to lead the team by example
Your Role:
We are looking for an energetic Customer Experience & Events Lead to join our growing team. The ideal candidate will be responsible for maintaining exceptional levels of Customer Experience while training and mentoring the entire team across our prestigious portfolios, focusing on customer journey enhancement, pop ups, image and uniform, coordinating customer experience events, CSR, marketing, staff events and bespoke site audits, elevating the service levels to best in class. The buildings will provide a range of personal welfare and amenity services and it will be your role to ensure that each person visiting the buildings has a fun, fresh and memorable experience. This is a perfect opportunity for someone who already works within the serviced office industry or hospitality to expand upon their passion and experience and develop their career further. Your hours of work will be from 9am to 5pm Monday to Friday, however we require a degree of flexibility dependent upon operational requests, events or training. Salary we are offering will be £42K. You are entitled to 28 days holiday per year inclusive of bank holidays.
Key Duties:
- Onboarding experience and ordering uniform for the new joiners
- Organising Events across the Portfolios
- Delivering Customer Service Training
- Organising Personalised Gifts
- Mentoring the team
- Site visits
- Work within a fast-paced environment
- Ensure you and your teams deliver an exceptional hotel-like customer service experience
- Create training based on the team needs
- Effectively manage customer requests
- Able to prioritise work, meet deadlines, make decisions, and communicate effectively under pressure
- Understand customer needs and delivering solutions
- Organise and oversee mystery shopping for sites
- Dealing with confidential information, using discretion at all times
- Planning and managing events/booking meetings
- Lead on community culture and networking events
- React quickly to new requirements/processes
- Able to creatively solve problems
- Implement initiatives and incentives for guests and occupiers, i.e., Gems at work, on site pop ups or CSR
- Social media engagement
- Build a 'One team' ethos with other service partners
- Develop and deliver initiatives and strategies to enhance occupier experience
- Build community relationships, be self-directed and able to use your own initiative to progress tasks/activities
- Budget and allocate resources efficiently to maximise outcomes
- Confident in approach to using technology and apps
- Must have a clear understanding and be able to demonstrate outstanding customer service skills whilst maintaining a high degree of confidentiality at all times
Essential Candidate Requirements:
- Demonstrate ability to set goals and achieve them
- Immaculate personal presentation and delivery
- Excellent communication skills with attention to detail
- Excellent Time Management
- Minimum 2-3 years' experience in a lifestyle management/hospitality position
- Professional, highly driven, flexible, enthusiastic, proactive, excellent motivational skills
- Excellent written communication and interpersonal skills
- Computer literate with knowledge of Word, Excel and Power Point
- Ability to work independently with confidence, using own initiative as required
- Establish and manage a smart team: empower, inform and engage the team, remaining focused and clear about their roles and objectives
- Take full responsibility for effective & meaningful assessments in respect of team members
- Ensure all employees are motivated and trained to the required standard and subject to regular effective performance monitoring reinforcing their accountability for their roles
- Ensure that all employee grievances are dealt with according to company procedures
- Maintain fair and consistent disciplinary procedures, where necessary
- Play a proactive part in the management of staff turnover
- Effectively manage and reduce absence
- Team player with strong leadership skills and being a role model for your fellow colleagues
- Must be patient, tolerant, reliable and trustworthy whilst being persuasive and assertive
- Acute security awareness (SIA can be provided)
- Health & Safety awareness
What We Offer:
- 28 days annual leave inclusive of bank holidays
- HSF automatic enrolment covering dental, eye tests, private health care (optional)
- Perkbox offering employee discounts at various gyms, restaurants, cinemas
- BUPA gold standard healthcare and mental health support 24/7 access
- Refer a friend scheme of £100 reward
- Personalised gifted experiences & Incentives
- Bespoke 5 star training and career development including SIA
- Staff Socials
- Commsave credit union for financial support and saving
Customer Experience & Events Lead in London employer: PROception
Join our vibrant team as a Customer Experience & Events Lead, where your passion for exceptional service and community engagement will thrive. We offer a supportive work culture that prioritises employee wellbeing, with comprehensive benefits including 28 days of annual leave, BUPA healthcare, and bespoke training opportunities to enhance your career in the serviced office and hospitality industry. Located in a dynamic environment, you'll have the chance to lead a dedicated team while creating memorable experiences for our clients and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Events Lead in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PROception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PROception
Don't be shy about reaching out to PROception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Experience & Events Lead in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PROception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PROception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
