At a Glance
- Tasks: Deliver 5-Star customer service while ensuring a safe environment for clients and visitors.
- Company: Join PROception, where we blend reception, concierge, and security in a dynamic setting.
- Benefits: Competitive salary, bespoke training, employee discounts, and mental health support.
- Other info: Enjoy social events, career development, and recognition for your hard work.
- Why this job: Be the face of excellence and make a real difference in client experiences.
- Qualifications: Customer service experience, SIA licence, and a passion for high standards.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence. This amazing opportunity operates on a Full Time contract working Monday to Friday. At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible.
- Anticipate any action client requirements in a professional manner.
- Provide a consistently professional service at all times.
- Issue visitor passes using the BluePoint Visitor Management System as per sign-in and out policies and procedures.
- Provide a high level of concierge services and have a wide knowledge of the local and surrounding areas.
- Ensure all fire exits are kept clear.
- Report Health & Safety issues.
- Ensure all landlord contractors access is pre-authorised on the Vicinitee Permit System in accordance with risk assessment/permit-to-work conditions.
- Carry out internal and external patrols where required.
- Provide administrative support/incident report writing.
- Create a safe environment for all Customers, Guests and Visitors.
- Maintain a high-security awareness.
- CCTV interaction where required.
- First Aid training required.
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player.
- Holds a true passion for high standards of customer and service delivery.
- A keen interest and high level of systems/technology and computer skills would be an advantage.
- Excellent interpersonal skills and the ability to interact with people at all levels.
- Immaculate presentation.
- Intuitive customer-related logic.
- Ability to work independently with confidence, using own initiative as required.
- Look for opportunities to enhance client/visitor experience.
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
- Confidence and common sense to access and utilise expert resources when making decisions.
- Maintain and practice a high degree of confidentiality at all times.
- Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.
- Have a high level of security awareness.
- Valid SIA licence required.
- 5 years of continuous work employment history without gaps and verifiable work history.
What We Offer
- A highly competitive salary within the corporate sector.
- CPD- Bespoke Training, Learning & Development opportunities.
- Licence Upskill- where applicable.
- Perk Box- Employee discount scheme.
- Laundry service for tailored uniform.
- Cycle to Work Scheme.
- Social events and activities.
- Pension scheme.
- Employee mental health assistance helpline.
- Recognition schemes including our employee of the month programme.
- Employee Health Cash Plan for you and your dependants.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Ambassador employer: PROception
At PROception, we pride ourselves on being an exceptional employer that values both our employees and our customers. Located in the vibrant Greater London area, we offer a dynamic work culture that fosters professional growth through mentorship and training opportunities, alongside competitive benefits such as a generous holiday allowance. Join us to be part of a team that is dedicated to delivering outstanding customer experiences in prestigious settings, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Ambassador
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on PROception. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can enhance the client experience. Remember, confidence is key!
✨Tip Number 3
Dress to impress! As a Guest Ambassador, presentation matters. Make sure you look sharp and professional for your interview. It shows that you take the opportunity seriously and are ready to represent PROception's high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Guest Ambassador
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a fantastic experience for clients and visitors. Use specific examples that demonstrate your proactive approach!
Be Professional and Personable:Your application should reflect the high standards we uphold at PROception. Keep your tone professional but friendly, showing us that you can be both approachable and authoritative in a front-of-house role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Guest Ambassador role. Mention specific responsibilities from the job description and how your skills align with them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PROception
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and have examples ready to showcase your experience. Think about times when you went above and beyond for a client or resolved a tricky situation. This will show that you’re not just familiar with the basics, but you truly understand what it means to provide 5-Star service.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your past experiences align with these duties, especially around security awareness and concierge services. Showing that you’ve done your homework will impress the interviewers.
✨Practice Your Communication Skills
Since this role requires excellent interpersonal skills, practice clear and confident communication. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts. Remember, it’s not just what you say, but how you say it that counts!
✨Dress to Impress
Presentation is key in this role, so make sure you dress smartly for the interview. Choose an outfit that reflects professionalism and aligns with the company culture. First impressions matter, and looking the part can set a positive tone right from the start.
