Front of House Team Leader

Join to apply for the Front of House Team Leader role at PROception 1 day ago Be among the first 25 applicants Join to apply for the Front of House Team Leader role at PROception PROception is offering an exciting opportunity for a Front of House Team Leader to join our expanding team. We are looking for someone to revitalise a newly refurbished, state of the art reception on our portfolio, to lead and manage an exciting and fast paced FOH space in a vibrant Fitzrovia location. The role will consist of the re-organisation of the reception area with the support of the facilities and building management team, this will include, but isn\’t limited to review of hardware, guest and occupier experience, including proactive lobby hosting, as well as meeting with client management to ensure our delivery is aligned to their expectations, creating operating procedures to reflect the agreed delivery. The post is offered on a full-time, permanent basis upon completion of your 6-month probationary period. Hours of work are 08:00-17:00/09:00-18:00 rotation, Monday to Friday, however the successful candidate will require a flexible approach to ensure that the operational needs of the business are met. This position offers a very competitive salary of £36,000 with a holiday entitlement of 28 days, inclusive of bank holidays. PROception prides itself on offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security. Responsibilities as per below, but not limited to: Key Responsibilities Management of the team, including a key role in recruitment of the reception team Ensure that our 6-star level of guest experience is always delivered Ensure that an exceptional standard is consistently maintained Conduct team toolbox talks and briefings, including One-Team approach cross-training Attend and participate in weekly site team meetings Respond to all emails within a timely manner Take ownership of the reception team in its entirety, health & safety, defects reporting, presentation standards and promoting ideas to enhance the guest experience First point of contact for occupier services, which will include service requests – reactive and non-reactive. Key responsibility in the disaster recovery and emergency planning and delivery Ability to prioritise in a fast-paced environment Willingness to attend training, including health & safety and compliance Champion, implement and oversee our customer service package Team members are required to be an excellent ambassador for the client offering to the members. Undertake site welfare and image and uniform checks Complete weekly client reports Rota management Provide lunch cover as and when required Mentor and motivate staff to provide excellent customer service Ensure compliance with site procedures and oversee implementation Conduct and monitor staff appraisals including HR / disciplinary issues Inductions, training, and development of staff Review and improve contract management performance Develop, build, and strengthen client relationships Report regularly to the Operations Manager and escalate any issues accordingly Ensure consistent growth in developing client add-on revenue and pipeline streams Support the operations team with recruitment/ H&S activities/ HR Processes/ HR reports You will have the ability to multi-task and work well under pressure. Personal Specification Excellent communication and dynamic interpersonal skills Innovative and proactive approach Previous proven track record in delivering outstanding world-class service within the industry Experience in a similar role for example: Customer Service Manager, Front of House Manager or Hospitality Manager would be considered Experience of managing teams Highly developed interpersonal skills to build and sustain effective working relationships Experience of staff appraisals/HR processes Proactive and ability to work well under pressure Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures Must have strong organisational skills and proven experience in managing a team in a demanding, fast-paced environment Full UK driving license Risk awareness Ability to liaise with the client, build solid working relationships and manage conflicting priorities Good understanding and experience with all MS office and ability to delivery presentations and user guides SIA Licence Preferred But Not Essential What We Offer Highly competitive salary within the corporate sector CPD- Bespoke Training, Learning & Development opportunities Licence Upskill- where applicable Perk Box- Employee discount scheme Laundry service for tailored uniform Cycle to Work Scheme Social events and activities Pension scheme Employee mental health assistance helpline Recognition schemes including our employee of the month programme Employee HSF Scheme Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Facilities Services Referrals increase your chances of interviewing at PROception by 2x Get notified about new Hospitality Manager jobs in London, England, United Kingdom . 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