At a Glance
- Tasks: Be the friendly face of our prestigious building, welcoming visitors and managing their queries.
- Company: Join PROception, a leader in delivering exceptional reception, concierge, and security services.
- Benefits: Enjoy a competitive salary, 28 days holiday, employee discounts, and mental health support.
- Other info: Flexible hours and a supportive team culture await you!
- Why this job: This role offers a dynamic environment with opportunities for growth and team collaboration.
- Qualifications: Experience in customer service or management is essential; strong communication skills are a must.
The predicted salary is between 28000 - 42000 £ per year.
We seek an experienced individual with extensive customer service knowledge who can provide a warm and friendly welcome at the Front of House Reception, within a prestigious Central London Fitzrovia flagship location.
Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates and will need to have a proactive attitude as the role requires lobby hosting during busy periods.
This fantastic opportunity operates on a full-time contract working Mon-Fri days.
The pay rate for this role is £16.55 per hour and you will receive 28 days of annual leave, including bank holidays.
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security. Responsibilities as per below, but not limited to:
Key Responsibilities
Provide a professional first impression, beyond client/visitor expectations
Ensure all visitors and guests experience the full customer journey
Be seen as a visible customer-focused professional by being proactive and greeting clients, guests and visitors where possible
Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times
Engagement in customer events and pop-ups organised by the client for the occupiers
Meeting and greeting occupiers and visitors in the reception/lobby area (not behind the desk) when business volume permits it and engaging with occupiers/visitors offering support and directions.
Observing and logging any safety/maintenance/cleaning issues, reporting them to the appropriate team and following up until they are resolved.
Ensuring that the standards of presentation set by the client are maintained.
Keeping track of the essential items available in reception and order when necessary
Issue visitor passes using agreed sign-in and out policies and procedures
Arranging travel for guests, clients or visitors as and when required.
Manage stock par levels of office stationery and supplies
Ensure the reception area is kept clean, tidy and well-presented at all times.
Handle all incoming telephone calls and enquiries in an efficient and sincere manner
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
Provide administrative support if and when required.
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Is self-disciplined and can work independently using initiative
Holds a true passion for high standards of customer service delivery
Previous experience in hospitality or a customer service-facing role
Excellent interpersonal skills and the ability to interact with people at all levels
SIA Licensed (and, if unlicensed, you will be required to undertake SIA training which is organised through the company)
Consistently well presented in line with company/client standards
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.
5 years of verifiable work history
What We Offer
- A highly competitive salary within the corporate sector
- CPD- Bespoke Training, Learning & Development opportunities
- Licence Upskill- where applicable
- Laundry service for tailored uniform
- Cycle to Work Scheme
- Social events and activities
- Employee mental health assistance helpline
- Recognition schemes including our employee of the month programme
- Employee HSF Scheme
Create a job alert for this search
Front of House Receptionist London, England, GB
#J-18808-Ljbffr
Front Of House Receptionist in London employer: PROception
At PROception, we pride ourselves on being an exceptional employer that values both our employees and our customers. Located in the vibrant Greater London area, we offer a dynamic work culture that fosters professional growth through mentorship and training opportunities, alongside competitive benefits such as a generous holiday allowance. Join us to be part of a team that is dedicated to delivering outstanding customer experiences in prestigious settings, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Receptionist in London
✨Tip Number 1
Familiarise yourself with the company culture and values of PROception. Understanding their commitment to a 6-star guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences. Highlight situations where you went above and beyond to ensure client satisfaction, as this is crucial for the Front of House Receptionist role.
✨Tip Number 3
Network with current or former employees of PROception if possible. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your ability to multitask and handle pressure by discussing relevant experiences in your previous roles. This will show that you are well-equipped to manage the fast-paced environment described in the job listing.
We think you need these skills to ace Front Of House Receptionist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise any previous positions where you managed teams or provided exceptional guest experiences, as these are key for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your interpersonal skills and proactive approach. Mention specific examples of how you've delivered outstanding service in past roles and how you can contribute to maintaining the 6-star level of guest experience.
Highlight Relevant Skills:In your application, focus on skills such as communication, organisation, and the ability to work under pressure. Mention your familiarity with MS Office and any experience with visitor management software, as these are important for the role.
Show Enthusiasm for the Role:Express your genuine interest in the position and the company. Highlight your desire to be part of a team that prides itself on exemplary client service and your commitment to contributing positively to the workplace culture.
How to prepare for a job interview at PROception
✨Showcase Your Customer Service Skills
As a Front of House Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled difficult situations or went above and beyond for a client.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks efficiently, especially in a fast-paced environment. Consider sharing specific tools or methods you use to stay organised.
✨Emphasise Teamwork and Leadership Experience
Since the position involves mentoring and motivating staff, highlight any previous leadership roles or teamwork experiences. Discuss how you foster a collaborative environment and support your colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think of scenarios related to guest services or safety protocols, and be prepared to explain how you would respond effectively.
